Screen Cracked - Day 3

[idiotekniques]

I have had the original Nexus and then the Droid X. They could take normal day to day abuse.

I read a few reports of the easily scratched glass on the Rezound but shrugged them off because I really wanted this phone.

Well it fell out of my pocket while sitting in a chair, about a foot and a half. Rezound screen is cracked to hell. I tried to take it back to the store for a 14 day saying no $700 phone should not have some kind of fortified glass and that since I bought the extended battery but they had no case to sell me to fit it, but they will not.

the nexus, the droid x, they took far worse day to day wear and tear than this phone and nothing ever happened to them.

be aware,.

 

[Dukins]

Sounds like my thanksgiving day mayhem thread. Mine took a spill in 1 day. Mine dropped while listening to music with the beats headphones.

The build quality isnt the best. My t-bolt build quality is superior. I think HTC used plastic to make the phone lighter.

 

[MrSmith317]

Here's a hint, stop dropping your $700 phone. Or carry insurance lol. Sorry to hear about the phone (I'm not going to use your name here because it would sound like I was calling you one). Hopefully you carried handset insurance. If not, buy a second phone(via the internet) exhange the handsets and smash the ever loving hell out of the box(and claim the damage during shipping)

 

[rootbrain]

Here's a hint, stop dropping your $700 phone. Or carry insurance lol. Sorry to hear about the phone (I'm not going to use your name here because it would sound like I was calling you one). Hopefully you carried handset insurance. If not, buy a second phone(via the internet) exhange the handsets and smash the ever loving hell out of the box(and claim the damage during shipping)

I agree. Seems to me the people that don't buy insurance are the ones most prone to "accidents". I will use the word, because someone with the word "idiot" in his screen name posting this should be made to understand we all think he/she is one.

For posting, not getting insurance in the 1st place and for not taking care with the phone, and thinking we should feel for them because "the phone should be able to take normal day to day abuse".

The phones are made to take normal day to day USE. Don't expect them to be able to take ABUSE of any kind.

Be aware.... LOLS.

 

[majiklantrn]

IPhone 4 is just as bad with cracking. With that phone you have the front and back to worry about cracking.

So it isn't fair to say this phone isn't made well.

 

[Dovahkiin]

I don't think "normal day to day abuse" involves dropping my phone, honestly. If I dropped my PS3 1-2 feet, I'm sure something inside wouldn't be operating quite as well as it used to.
Also, just to reiterate something that's been restated to death, reinforced glass such as Gorilla Glass are for scratches and nicks. No one claims that a Gorilla Glass screen can survive a fall.

But this does remind me of when I dropped my OG Droid from my lap in my dad's SUV and onto the asphalt road. It fell screen first, and my heart dropped to my ass, but I picked it up and was relieved to see it only had a little scratch on the top bezel and a small nick on the screen. All this was without the case, mind you.

TL;DR
Buy an Otterbox for expensive phones.

 

[Noble.Four]

Yeah, dropping your phone definitely shouldn't be considered day to day anything. And gorilla glass wouldn't remedy this. It all depends on the point of impact. I have witnessed multiple times drunk girls dropping their iPhones from lower than waist height, coming out of it with both the front and back totally cracked. Fortified glass helps with things like sliding your phone into the same pocket as your keys.

When you drop it, all bets are off.

Rabble rabble rabble.

 

[Cares]

My old Palm Pre took drops of 4-5 feet repeatedly without cracking the screen! I think all phones should be ruggedized!

 

[dwaynewilliams#WN]

That is why I have a case .

 

[idiotekniques]

I don't think "normal day to day abuse" involves dropping my phone, honestly. If I dropped my PS3 1-2 feet, I'm sure something inside wouldn't be operating quite as well as it used to.
Also, just to reiterate something that's been restated to death, reinforced glass such as Gorilla Glass are for scratches and nicks. No one claims that a Gorilla Glass screen can survive a fall.

But this does remind me of when I dropped my OG Droid from my lap in my dad's SUV and onto the asphalt road. It fell screen first, and my heart dropped to my ass, but I picked it up and was relieved to see it only had a little scratch on the top bezel and a small nick on the screen. All this was without the case, mind you.

TL;DR
Buy an Otterbox for expensive phones.

if you dropped your ps3 and expect nothing to break you'd be a fool. a ps3 is designed to pretty much stay in one spot.

a phone is taken in and out of pockets, purses, off and onto tables, desks, etc... hundreds of times a day. it is very normal thta in some of these massive amounts of interactions, a spill will occur. so a phone should rreasonably be built to withstand some of these normal day to day impacts.

btw i do have handset insurance. i have had it on every phone since my sprint sanyo candybar days. never used it. and oh i have dropped phones before. but none ever shattered from such a small routine day to day spill. this phone's screen is flimsy or this particluar one was defective IMO.

 

[turbofan]

if you dropped your ps3 and expect nothing to break you'd be a fool. a ps3 is designed to pretty much stay in one spot.

a phone is taken in and out of pockets, purses, off and onto tables, desks, etc... hundreds of times a day. it is very normal thta in some of these massive amounts of interactions, a spill will occur. so a phone should rreasonably be built to withstand some of these normal day to day impacts.

btw i do have handset insurance. i have had it on every phone since my sprint sanyo candybar days. never used it. and oh i have dropped phones before. but none ever shattered from such a small routine day to day spill. this phone's screen is flimsy or this particluar one was defective IMO.

It just fell the exact wrong way dude, it happens. You know how sometimes freak accidents happen. Sometimes, people can get hit in just the wrong way at just the wrong moment -- even if not that hard -- and it kills them, like that guy who got hit in the chest, not too hard, but the timing was just right and it stopped his heart. Dead. Your Rezound was that guy.

 

[fireguy0306]

It was said earlier, it all depends on how it was dropped and more importantly how it lands.

I had an HTC Evo, i've dropped it a hundred times, even from my head height, it even fell off the back of a moving firetruck to the street, all it had was minor scratches on the bezel.

However one day i dropped it out of my pocket and it just happened to hit right and the screen cracked really badly.

It's glass, and without getting all technical, it depends on the type/direction/strength of the forces on it when it hits the ground.

 

[anon(40376)]

I'll beware of dropping my phone and if I do, I hope it is in a case. And if it breaks, I will not blame the phone manufacturer, nor the fact I installed a larger battery, I will call the insurance company and get it replaced; ast a cost, as deserved.

 

[didiwags]

Wow a foot and a half and it cracked?!?! I dropped my Rezound about 3 1/2 feet last week and it just dented up the plastic back cover! An easy fix, but I also have insurance so if it would have been worse I would have been covered!!

I agree that the Droid X was a very sturdy phone. That thing went through a lot at my house (I have 3 kids and then we got a puppy) the puppy even chewed on the edge for like a total of 2 seconds before I walked back into my living room. Screen was PERFECT! The back had a slight chew mark but nothing bad!

Just get a good case and it should be fine in the future!


Oh and I do believe the extended battery does cause HTC phones screen to c=break more easy. My nephew put one on his Inc and before the Extended battery if he dropped it, it never cracked, once he put it on he went through 3 phones before switching to the Droid X due to the screen cracking every time he dropped it. (He had insurance)

 

[myotherbrotherdarrell]

I dropped my Samsung Epic 4G and it rolled down a flight of WOOD stairs. I nearly had a heart attack watching it bounce down the stairs one stair at a time (I nearly dove after it). Thank god I had it in a case and it still works fine.
Not being able to use a case is the reason why I don't use extended batteries anymore. I also have insurance but I really didn't want to have to use it

 

[Blkbear]

....
Well it fell out of my pocket while sitting in a chair, about a foot and a half. Rezound screen is cracked to hell. I tried to take it back to the store for a 14 day saying no $700 phone should not have some kind of fortified glass and that since I bought the extended battery but they had no case to sell me to fit it, but they will not.

And when it fell and hit the floor, did it hit a gym mat, foot thick pillow top mattress, plush carpet with padding or a tile/concrete/hard wood floor? Did it hit on a corner/edge or flat on the back or front of the phone? Really would not matter if the phone is plastic or metal, if it hits at certain angles, the glass will break.

Same thing happens to wind shields of cars, when rocks and other road trash hits it. Some large items will just bounce off not even causing a nick, other tiny things can scatter the entire wind shield. It all comes down to speed, angle and impact.

And trying to get a return period exchange would not have worked, but it's always worth a try to ask, and as you found out the answer was NO.

 

[1LoudLS]

come on guys, even if it is fortified glass, IT IS STILL GLASS. will they break every time they are dropped? no, but they could break ANYTIME they are dropped! they do the best they can to make it stronger, buy it all comes down to physics. when you take any glass, and get the perfect storm of the angle it was dropped and the point it hits, nothing is unbreakable.

of course they are not going to take back a broke phone.

 

[cmorty72#AC]

@ the op...
This is the main reason why I'm not a fan of HTC phones, due to their shoddy build quality. I've seen more than my share of HTC EVO 4G's, Shifts, Thunderbolts, and 3D's sustain cracked screens due to minor drops (or in one case, a friend of mine had his EVO 4G in his front pocket and sat in his car, thereby causing his screen to crack). I've even seen an EVO sporting an Otter Box Defender, crack after falling out of a lady's purse while she was getting out of her car.

 

[SoulWeaponry]

@ the op...
This is the main reason why I'm not a fan of HTC phones, due to their shoddy build quality.

I can honestly say i've never, even on the darkest corners of the internet, seen anyone say htc had shoddy build quality. Not even iphoners or users that prefer samsung or motorola phones. Never. Congrats on being the first.

Oh and my girlfriend has no place having a smartphone. She dropped her droid 2 on it's face and it cracked. Wait. Droid 2. Gorilla glass right? How did that happen?! Crazyness

 

[idiotekniques]

my original nexus was built by htc and it was tough.

this was a fall on a hardwood floor. can't say how it landed. i didn't see the exact impact. there is no damage on the casing.

time to use my first handset insurance and go back to a standard battery since there are only cases for that.