Constant Hotspot Disconnections

[mozygirl]

Ok, love my Rezound. I also added the hotspot feature since I have unlimited data and was able to add unlimited data on the hotspot for only $24 (with discount). Well, I also have another Rezound that its sole purpose is for internet connection, but I am getting disconnected alot and it is very annoying. Sometimes I have to just turn off/on the hotspot feature but other times it hangs up and then I have to restart the phone. I have called Verizon, the first rep said it was a hardware issue and return the phone. Well, the replacement phone is doing the same thing. I then called Verizon back and talked to upper tech, they still have no idea why I keep getting disconnected. I have all the syncing turned off and I have no applications because this is just used for the hotspot ! Yesterday I tested both phones and they both disconnect from the hotspot but get this, they didn't do it at the same time. Wouldn't that mean its not a signal issue since they were side by side? Any ideas? Is this the phone (brand) and will another 4g phone do the same thing? Any suggestions would be welcomed. Thank you!

 

[NHBass39]

I had the hot spot on my HTC incredible and it worked fine. Make sure you got a good strong signal or it will disconnect.

 

[mozygirl]

Funny thing is, I get 4G and it usually 4 bars, maybe sometimes down to 3. Why would one phone disconnect and not the other phone that is sitting right next to it. Computer still says connected so I am still connected to the WiFi but have no internet!

 

[gigatigga]

This is something verizon confirmed as an issue to me on the phone yesterday. Appears to be the same problem that the thunderbolt had in the early days. Nothing can be done to fix it until HTC pushes a software update. I have found using PDANet via usb is very reliable, though i realize not as easy to use as the hotspot. Good luck, and heres hoping for a quick update.

 

[mozygirl]

Wow, should I wait for HTC to release an update or take the phone back before the 15 days. I do use PDA net but I have two sons, one that wants to use Xbox Live and the other with a IPAD that wants to connect. Don't think PDANet would work for either of these situations. Thanks for the reply, appreciate the feedback!

 

[mozygirl]

Well, just got off phone from HTC, they were useless in providing a fix to the drop connections on hotspot. Blamed it on Verizon and suggested I do a hard reset before they would escalate the problem. Funny thing is, I have two Rezounds, they both drop the connection, both have 4G with 4bars and neither one of them drop the connection at the same time. Sometimes a restart of the hotspot feature is all that is necessary but most of the time, a full restart of the phone is the only way I can get the connection back. HTC did somewhat suggest maybe a software update would fix this, but I don't want to wait for the update only to discover it didn't work and then not be able to return the phone. I really, really love the rezound but really, really need the hotspot to work. Does anyone have any suggestions as to what 4G phone works well with the Verizon hotspot?

 

[dwaynewilliams#WN]

The phone is new and there are going to be bugs. I would just wait for the update to fix the issue. This phone is too good to take back for something like that.

 

[Simon_y7]

I used the mobile hotspot for the first time and for the most of today - no disconnects.

 

[gigatigga]

I got it on video today where the 4g logo just flashed on and off. This is getting a little annoying to say the least :/

Sent from my GT-P6210 using Tapatalk

 

[dpham00]

it could be radio problems. when the radio drops, the hotspot probably drops as well. i noticed that problem on my tb. the Rezound radio is better than the tb radio when it first came out, but it still isn't as good as the latest tb radio. for me, the Rezound data would occasionally drop, sometimes only for a few seconds, but that may be enough to have a dropped signal. something you can try is to find a Verizon tower, sit under it, and try to use mhs to see if it drops.

 

[gigatigga]

Here is what mine does Rezound hotspot 4g fail - YouTube

Note that i used the phone as a modem via pdanet in the exact same spot and i DO NOT experience this problem. This only happens when using the built in wifi hotspot feature, never have an issue when tethering over USB

 

[Phoenix111]

I'm a thunderbolt owner here but thought I could chime in. Mobile hotspot through Verizon has been consistent garbage for me. If I tether with a wired connection I don't get the disconnects like I do with the stock hotspot app though. One thing I can recommend is to root and use something like open garden because that one also seems to work fine without too many disconnects.

Bottom line is it seems that the stock app for mobile hotspot on Verizon HTC phones is just poorly constructed or has bugs. The above workarounds can work as solutions though.

 

[dwaynewilliams#WN]

I figured out what my problem was with the Wi-Fi disconnecting. I went into the settings and it was set for Wi-Fi sleep after fifteen minutes. Made the change to never sleep and haven't had an issue since.

 

[gigatigga]

Unfortunately when after setting mine to never, still didn't help :/

Sent from my ADR6425LVW using Tapatalk

 

[mozygirl]

What setting are we talking about? I don't have any Wi-Fi setting on with using the hotspot.

 

[Simon_y7]

Undoubtedly, there is a problem. Mine worked for a few days with no disconnects, but now the network is lost from every few hours to every few minutes. The laptop says that it's connected to the phone, but web pages no longer load. If you disconnect and reconnect (through the laptop), it usually stays connected for awhile, but not for long. Sadly, I have to rely on this (dis)functionality for much of my work. P.S. We don't even have 4g in our area yet.

 

[Simon_y7]

I'd like to resurrect this thread, after having had constant problems today. My laptop's internet connection would go down every few minutes. Sometimes, switching between "LTE/CDMA" and "CDMA only" would revive it, but only momentarily. Do others still have the same problem? Would it make sense to call Verizon? After all, they charge $30 a month for this.

 

[Simon_y7]

I whined and complained, but I think I've figured it out that, at least in my case, Easy Battery Saver app, in any mode other than Normal, cuts off the mobile hotspot connection.

 

[nissmo66]

I'm having the exact same problem...I've heard were supposed to get an update soon...but no word.

 

[Simon_y7]

Any news on this issue? My Easy Battery Saver "solution" (setting it to Normal) doesn't really help. Oftentimes the hotspot comes alive again all by itself, but not just when I need it for work. Why do we have to pay $30/month for something that's clearly unreliable?