I learned something new about Factory Resets

[TBolt]

Long story short ... the latest update by HTC broke the WiFi on my Rezound. I could connect to WiFi, but everything downloaded/uploaded at a crawl.

I performed two factory resets this way: Settings > SD & Phone Storage > Factory Data Reset. It fixed nothing!

HTC support advised me do a factory reset via the HBOOT screen (turn phone on while holding the volume rocker down as if you were lowering the volume) -- the phone works on WiFi, now.

I had no idea that the two ways to reset would produce different results.

Posting this in case it helps someone else down the road.

 

[Sax1031]

I noticed this when I experienced the boot loop.

I tried to do the Factory Reset through the HBOOT menu. But I didn't think it worked because it looked to me that nothing changed. Had to finally pull the SIM and do a factory reset from the settings menu.

 

[TBolt]

By 'settings menu', are you referring to Settings > SD & Phone Storage > Factory Data Reset? Or, are you talking about the menu on the HBOOT screen?

 

[Sax1031]

By 'settings menu', are you referring to Settings > SD & Phone Storage > Factory Data Reset? Or, are you talking about the menu on the HBOOT screen?

Referring to doing the reset from Settings > SD & Phone Storage > Factory Data Reset.

 

[humpagardengnome]

Referring to doing the reset from Settings > SD & Phone Storage > Factory Data Reset.

HBoot is a "truer" reset, the factory reset in settings is a dried up bottle of white out.

 

[TBolt]

HBoot is a "truer" reset, the factory reset in settings is a dried up bottle of white out.

BUT, it worked for him when the other procedure failed. Anyway, now I know that each procedure can have different results. Good to know.

 

[Sax1031]

HBoot is a "truer" reset, the factory reset in settings is a dried up bottle of white out.

Yea I am not sure.

I just know when my phone went into boot loop I could get to the HBOOT screen and 3 times I tried to select Factory Reset. And 3 times it didn't appear to have done anything. My phone will still load up with the downloaded wallpaper I had and then restart.

When I pulled the sim card and was able to get the phone up without automatically restarting I was able to do the Factory Data Reset from the Settings menu and then it did the whole reset deal for me.

 

[humpagardengnome]

Yea I am not sure.

I just know when my phone went into boot loop I could get to the HBOOT screen and 3 times I tried to select Factory Reset. And 3 times it didn't appear to have done anything. My phone will still load up with the downloaded wallpaper I had and then restart.

When I pulled the sim card and was able to get the phone up without automatically restarting I was able to do the Factory Data Reset from the Settings menu and then it did the whole reset deal for me.

Sim card was the key factor.

 

[Sax1031]

Sim card was the key factor.

I thought it probably played a big role at the time.

 

[XXI]

My WiFi works but in the notification bar it keeps showing me WiFi available even though I checked that box in Wifi setting not to notify me of that. Anyone else has that problem?

 

[TBolt]

My WiFi works but in the notification bar it keeps showing me WiFi available even though I checked that box in Wifi setting not to notify me of that. Anyone else has that problem?

That's normal. The notification setting I think you are referring to is for a separate notification that appears every time you open an app with WiFi off.

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