1. HollyDolly's Avatar
    Even though I got some really annoyed looks at the Verizon store tonight (too bad for them), I swapped out my phone and SIM, per HTC/Verizon tech support recommendation.

    I kid not, this phone's frame around the screen is different. While my previous Rezounds's screen was flush with the frame, this one has a bit of a raised frame around the screen. I'm not sure if that is a good/bad thing.

    As for the reception - remember, now I'm back to pre-OTA Update - it comes/goes. When I bought the 1st Rezound on Saturday, my 4G was rockin'! 24 hours later, after the update and tested in the same, exact location, my speeds went UP. Woohoo! Until by the next day, same location, I couldn't even connect to data. And by today, the phone kept dropping calls. *sad face* HTC/Verizon thought it was the update.

    As of tonight, I have a brand new, swapped phone & a brand new SIM...and, NO update. My phone IS holding reception so far, but speeds are in the mid-teens, as opposed to the first glorious night with the 1st Rezound...where speeds hit 20s and 30s.

    Tomorrow will be the do-or-die test. It seems I get the worst reception at my office (a perfectly 4G-capable, metropolitan area) on this phone. If it works, it's a keeper. If not....we will have to break up.

    Fingers, toes, and eyes crossed...
    02-02-2012 12:49 AM
  2. mithed's Avatar
    I hope that this one works out much better for you! I would hate to hear that you had to give up this amazing phone!
    02-02-2012 02:02 AM
  3. HollyDolly's Avatar
    Guess what? After ALL the trouble of swapping the phone out and setting up my phone again, I was watching tv and came back to find the phone UPDATING the %#^*^*%# software without my permission. So HTC was wrong - the OTA can update your phone, whether you press accept or reject!

    Crap! I'm back at square one. If the connectivity issues return, it will have to be bye bye, Rezound. *So mad!*
    02-02-2012 02:28 AM
  4. pat3332's Avatar
    With both my Thunderbolt and now the Rezound, I was never able to keep an upgrade from being pushed to me and installed, whether I wanted it or not.

    Hope this one works out for you. Mine is finally working fine since the update, but for some reason my phones always seem to act a little wonky and take a couple of days to settle down and get back to normal after an update. You don't have that option though and need to find a phone you like before your 14 days is up.

    Good luck
    02-02-2012 07:48 AM
  5. dpham00's Avatar
    Guess what? After ALL the trouble of swapping the phone out and setting up my phone again, I was watching tv and came back to find the phone UPDATING the %#^*^*%# software without my permission. So HTC was wrong - the OTA can update your phone, whether you press accept or reject!

    Crap! I'm back at square one. If the connectivity issues return, it will have to be bye bye, Rezound. *So mad!*
    Yeah, pretty much no way to stop the update, it will do it sooner or later. Hopefully you will have better luck.
    02-02-2012 07:56 AM
  6. HollyDolly's Avatar
    Thanks, guys. I was assured by the Verizon and the HTC techs that the update wouldn't push automatically, or I wouldn't have bothered swapping. I'll see how it works today...then decide from there.
    02-02-2012 10:04 AM
  7. majorpayne's Avatar
    Actually you can stop the upgrade what you do it accept it to download and then when it's ready to install you should have a defer option also... Defer it for like 4 weeks it's what i did on my last rezound until it was bricked
    02-02-2012 10:14 AM
  8. HollyDolly's Avatar
    Actually you can stop the upgrade what you do it accept it to download and then when it's ready to install you should have a defer option also... Defer it for like 4 weeks it's what i did on my last rezound until it was bricked
    If you read above, it didn't give me any options. I wasn't even in the room and came back to find it upgrading already.
    02-02-2012 11:35 AM
  9. HollyDolly's Avatar
    So...I'm at work and I barely get ANY reception. It went from 4G>3G>1X in a snap.

    I can't tell you how p.o.'d I am right now.
    02-02-2012 11:48 AM
  10. MA2GA28's Avatar
    So...I'm at work and I barely get ANY reception. It went from 4G>3G>1X in a snap.

    I can't tell you how p.o.'d I am right now.
    Question: Are you the only one with 4G in your office? If not, could you ask others if they have the same issue? If someone else has a Rezound, that would be even better as you can compare signal strength.

    If this is an issue with the update, I assume HTC will fix it at some point. However, the fact that both of your phones have done this tend to make me think that it has something to do with your building/office location and less about the phone.
    02-02-2012 12:22 PM
  11. HollyDolly's Avatar
    Question: Are you the only one with 4G in your office? If not, could you ask others if they have the same issue? If someone else has a Rezound, that would be even better as you can compare signal strength.

    If this is an issue with the update, I assume HTC will fix it at some point. However, the fact that both of your phones have done this tend to make me think that it has something to do with your building/office location and less about the phone.
    No.

    If you read what I wrote...the huge drop in connectivity happened IMMEDIATELY after the update; prior to that, my connection was fine. And that wasn't only happening at work.
    02-02-2012 12:30 PM
  12. HollyDolly's Avatar
    I just factory reset my phone - on my own - to see if that does anything (didn't last time!). But I'm willing to give it one last shot, since I'm sitting in my office without a phone, again.

    I'd like to hurt someone right now...
    02-02-2012 12:36 PM
  13. majorpayne's Avatar
    If you read above, it didn't give me any options. I wasn't even in the room and came back to find it upgrading already.
    I did read above and I was offering the information to anyone else who might run into this problem in the future.
    02-02-2012 12:47 PM
  14. HollyDolly's Avatar
    Factory reset did NOT solve the issue, as I suspected. It's the blasted update. I now have X where it should say 3G/4G.

    Awesome.
    02-02-2012 01:47 PM
  15. ShadowCatcher's Avatar
    Airplane mode on. Then off. That's what I've been doing since the update.

    @Holly - I'll hold 'em, you hurt 'em... or vice versa...
    02-02-2012 02:43 PM
  16. HollyDolly's Avatar
    Airplane mode on. Then off. That's what I've been doing since the update.

    @Holly - I'll hold 'em, you hurt 'em... or vice versa...
    I tried. Didn't work.
    02-02-2012 03:00 PM
  17. dpham00's Avatar
    try a factory reset in hboot.
    02-02-2012 04:20 PM
  18. chevyman29's Avatar
    doesnt make any sense that the update would mess yours up that bad on two seperate phones whenever its been fine for most folks including my wife . did you ever say if anybody else was able to get 4 g on verizon in your office ?
    02-02-2012 08:51 PM
  19. buckifvr's Avatar
    Unlock, root and install a custom ICS ROM, like SenselessROM or CleanROM 2.2 ICS. You avoid the OTA and get a phone with better performance.

    Sent from my ADR6425LVW using Tapatalk
    02-02-2012 09:31 PM
  20. nkd's Avatar
    I got no issues after the update and I came from a galaxy nexus, the 4g speeds and speaker quality and signal strength are night and day at my house. Ofcourse speed varies from time to time, so I am not too worried about getting 5mb and getting 20 sitting in the same spot. It all depends on the tower you connect to and how much traffic is on the towers.
    02-02-2012 09:35 PM
  21. HollyDolly's Avatar
    The phone was activated and within the same hour, the update applied itself automatically. I didn't get a chance to do much before it was too late.

    I don't know why I got the experience that I did with the update. I even factory reset BOTH phones, and started fresh when the connectivity issues kicked in, but nothing changed.

    Ultimately, maybe I'm not meant to be with Verizon, who knows? I mean, I always got great phone reception with Sprint - it was data that was patchy. That's why I switched. But so far, with Verizon (and the phones), I couldn't even make a call. It was like that commercial, "Can you hear me now?"

    I don't think anyone in my office has a 4G phone. A couple have the iPhone 4S and they're fine - but that's 3G. Plus, they both sit on the other side of the building, so who knows - maybe reception is better there (clearly, right?).

    In my office, I always received phone calls on Sprint - especially on the Blackberry; I guess same with the iPhone 4S. But of late, I was having issues with the data reception, which is why I switched to Verizon. And for the past two days, I haven't been able to make calls OR get data reception.

    I have the Razr Maxx now. This will be the last time I'll try Verizon out. I can only hope for the best, but we'll see how it goes tomorrow.
    02-02-2012 11:20 PM
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