My wife's razr locked up tight as a whore in church one night. Power and volume down got it to reboot (I think).
Personally, I would like the phone to come with nothing, no launcher, no nothing. Then I can load up what I want. The stock browser in ICS? Well, ICS Browser plus works the same, but takes it to another level. Same with Nova Launcher. Stock ICS is cool, until you use Nova.
But my wife, who is a normal smart phone user, can't care less about this stuff. I set up her 3 home screens on day one, and she has not added anything since. Hell, she only picked the Razr over the Rezound because the app drawer swiped page by page like her Ipod Touch. Not how thin it was, the app drawer.
New sense should aim at Nova launcher. Stock ICS is still missing things, just plug the holes. They still have to make a phone a moron can use, but please us idiots on the internet ing about everything!