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  1. Thread Author  Thread Author    #26  
    skatergirl's Avatar
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    Default Re: Asurion; UPS ... UGH!

    Just a quick update. My phone should be to my house around 3:30 this afternoon.

    I've been driving the UPS dispatchers crazy. They called me back a few minutes ago with the ETA from the driver.

    At least THIS ONE is on the truck and the driver actually has it. YEAH!

    Ok ... so all we need is ICS today or tomorrow! LOL!
    ~Janet~
  2. #27  

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    Quote Originally Posted by humpagardengnome View Post
    Funny thing about having insurance is, even the pronest to accidents, never know when it's gonna be needed. That pov is nice if you can see it that way but I'm much happier shelling out a few bucks to replace it, over alotta bucks, even if insurance will cost me more in the long run.
    That's why I originally got insurance over 10 years ago. But after a while, never having a claim, I decided to just cancel it. The way I see it about insurance now is that if could afford to pay for it should it get damaged, then I won't buy insurance. So basically, I only buy insurance for car, auto, and home insurance. You have to remember, insurance companies goal is to make money.
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  3. #28  
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    Default Re: Asurion; UPS ... UGH!

    Quote Originally Posted by dpham00 View Post
    That's why I originally got insurance over 10 years ago. But after a while, never having a claim, I decided to just cancel it. The way I see it about insurance now is that if could afford to pay for it should it get damaged, then I won't buy insurance. So basically, I only buy insurance for car, auto, and home insurance. You have to remember, insurance companies goal is to make money.
    So very true. When you add up the amount of $$ dished out for insurance during the time you have the phone but not having to take advantage of it because by luck or by being careful nothing ever happens to it makes me want to kick myself in the rear. At the same time I don't have the luxury of spending $500-700 for a new one so for now I'll deal w/ spending the $7 every month.
  4. #29  
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    Default Re: Asurion; UPS ... UGH!

    Can we stop talking about insurance now? I'm starting to get irritated by the several thousands of dollars I've spent on health insurance while not having seen a single doctor for the past... 7 years.
  5. #30  
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    Default Re: Asurion; UPS ... UGH!

    Quote Originally Posted by xxfallacyxx View Post
    Can we stop talking about insurance now? I'm starting to get irritated by the several thousands of dollars I've spent on health insurance while not having seen a single doctor for the past... 7 years.
    How about that car insurance I've been paying since I was 18. I haven't gotten into a single accident. Period. *knock on wood*
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  6. #31  
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    Default Re: Asurion; UPS ... UGH!

    That one is okay with me because car insurance isn't as much specifically for me as it is also to cover any accidental damage or injury to another person or their property.

    Health insurance only insures me, and has been forced on me first by Mitt Romney, and then Obama.

    It's a bet that I've been losing for the past 7 or so years, and if that money were instead just dumped into an account that accrues interest I'm sure I could have those bionic eye implants everyone will be talking about in five years.

  7. #32  

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    Quote Originally Posted by xxfallacyxx View Post
    Can we stop talking about insurance now? I'm starting to get irritated by the several thousands of dollars I've spent on health insurance while not having seen a single doctor for the past... 7 years.
    I see health insurance as a necessity because I can't afford to pay out of pocket should I require major surgery.
  8. #33  

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    Quote Originally Posted by Dovahkiin View Post
    How about that car insurance I've been paying since I was 18. I haven't gotten into a single accident. Period. *knock on wood*

    Well, as I said before, I can't afford to pay in case i get into a major accident.
    I don't know what state you are in, but in CA, you aren't required to buy car insurance, so long as you can prove financial responsibility in other manners like with a $35k cash deposit or surety bond. Heck, I know some larger employers choose not to carry insurance at all and it is completely legal.
  9. #34  
    Dovahkiin's Avatar
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    Default Re: Asurion; UPS ... UGH!

    Quote Originally Posted by xxfallacyxx View Post
    That one is okay with me because car insurance isn't as much specifically for me as it is also to cover any accidental damage or injury to another person or their property.

    Health insurance only insures me, and has been forced on me first by Mitt Romney, and then Obama.

    It's a bet that I've been losing for the past 7 or so years, and if that money were instead just dumped into an account that accrues interest I'm sure I could have those bionic eye implants everyone will be talking about in five years.

    Deus Ex style. The next civil war will be between augmented people, and regular humans.
  10. #35  

    Default Re: Asurion; UPS ... UGH!

    I have had two claims with Ascerion. Both were without going with their standard delivery option and I ended up getting both faster than expected.

    I am not saying your issues are not justified and that they handled it poorly just stating that their are wins as well as epic fails.
  11. #36  

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    Quote Originally Posted by dpham00 View Post
    Well, as I said before, I can't afford to pay in case i get into a major accident.
    I don't know what state you are in, but in CA, you aren't required to buy car insurance, so long as you can prove financial responsibility in other manners like with a $35k cash deposit or surety bond. Heck, I know some larger employers choose not to carry insurance at all and it is completely legal.
    Insurance also protects you from lawsuits. What if you get in an accident and get sued and lose? They could go after any property or assets you have.

    Sent from my Kindle Fire using Tapatalk
  12. #37  

    Default Re: Asurion; UPS ... UGH!

    Hello from Asurion. We just came across your post. We are truly sorry for the delay you experienced in receiving your phone. We know how stressful it is to be without a phone so we work hard to make sure we get our customers their replacements as quickly as possible. Unfortunately in this case, we didnt live up to your expectations. We value our customers especially customers like you who have been with us for years and always want to ensure satisfaction.

    Wed like to talk to you about this matter at your earliest convenience. Could you please PM us your full name, carrier and best contact number? We will contact you very soon.

    Again, sincerest apologies and we look forward to talking with you soon.

    Many thanks,
    Aaron on behalf of Asurion
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  13. #38  

    Default Re: Asurion; UPS ... UGH!

    Quote Originally Posted by AsurionMobile View Post
    Hello from Asurion. We just came across your post. We are truly sorry for the delay you experienced in receiving your phone. We know how stressful it is to be without a phone so we work hard to make sure we get our customers their replacements as quickly as possible. Unfortunately in this case, we didnt live up to your expectations. We value our customers especially customers like you who have been with us for years and always want to ensure satisfaction.

    Wed like to talk to you about this matter at your earliest convenience. Could you please PM us your full name, carrier and best contact number? We will contact you very soon.
    E
    Again, sincerest apologies and we look forward to talking with you soon.

    Many thanks,
    Aaron on behalf of Asurion
    That's good customer service, they hunt you down in a web forumto make you happy. Can't name to many other businesses that would do that for a client. Very cool, Aaron and crew @ AM, are alright by me.
  14. Thread Author  Thread Author    #39  
    skatergirl's Avatar
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    Default Re: Asurion; UPS ... UGH!

    I sent a PM asking for a contact number so that I could call them. I really didn't want to disclose my information in a PM to someone I am not even sure is Asurion.
    ~Janet~
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  15. #40  
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    Default Re: Asurion; UPS ... UGH!

    ^Very smart.
    Thanked by:
  16. #41  

    Default Re: Asurion; UPS ... UGH!

    Quote Originally Posted by skatergirl View Post
    I sent a PM asking for a contact number so that I could call them. I really didn't want to disclose my information in a PM to someone I am not even sure is Asurion.
    I thought maybe they trawler searched for Asurion complaints on the boards and saw your post. Your post makes alot more sense than mine did previously, so much for wishful thinking. Btw, as xx said, smart move, never know who's who these days.
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  17. Thread Author  Thread Author    #42  
    skatergirl's Avatar
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    Default Re: Asurion; UPS ... UGH!

    And so far no message back from AM. We'll see and I will keep you posted!
    ~Janet~
  18. #43  

    Default Re: Asurion; UPS ... UGH!

    Hi, Janet --

    We totally understand. It's always good to yield on the side of caution. Please email your full name, carrier and contact information to customersatisfaction@asurion.com. Please reference this forum posting in your email. I'll alert our Customer Care team to be on the look out for your email and they'll contact you ASAP.

    Kind Regards,
    Aaron on behalf of Asurion
  19. #44  

    Default Re: Asurion; UPS ... UGH!

    Janet,

    I've just contacted our Customer Care department and they're on standby for your email with your contact information. Apologies on not being able to immediately PM you back. We haven't responded much on this forum and do not yet have enough "points" to send private messages.

    All the best,
    Aaron on behalf of Asurion
  20. #45  
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    Default Re: Asurion; UPS ... UGH!

    Still sounds fishy. Contact Asurion directly at and let them know whats going on here
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  21. Thread Author  Thread Author    #46  
    skatergirl's Avatar
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    Default Re: Asurion; UPS ... UGH!

    Thanks everyone for looking out for me.

    Aaron, I just need to ask this question.

    What level of customer service rep will I be speaking to about my issue? Also, I am not sure what will even come out of a discussion with Asurion customer service.

    Janet
    ~Janet~
  22. #47  

    Default Re: Asurion; UPS ... UGH!

    Hi, Janet --

    You'll be talking with one of our Customer Care directors. We look forward to hearing from you.

    All the best,
    Aaron
  23. #48  
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    Default Re: Asurion; UPS ... UGH!

    Quote Originally Posted by AsurionMobile View Post
    Hi, Janet --

    We totally understand. It's always good to yield on the side of caution. Please email your full name, carrier and contact information to customersatisfaction@asurion.com. Please reference this forum posting in your email. I'll alert our Customer Care team to be on the look out for your email and they'll contact you ASAP.

    Kind Regards,
    Aaron on behalf of Asurion
    skatergirl and kgirl808 like this.
  24. #49  

    Default Re: Asurion; UPS ... UGH!

    Quote Originally Posted by dpham00 View Post
    I have had cell phone service for over 10 years, never ever had to get a phone go bad outside of warranty on any of my 4 lines. I did have insurance for a while buy canceled it long ago. I figured, if I had a phone died that wasn't warrantied, i could always call Verizon to get a cpo. Of course, probably would cost more than the subsidized price, but cheaper than retail. Even not, I could push one of the upgrades from the other lines. WORSE case, I pay full retail, it would still be cheaper than the insurance premium and deductible, assuming you only have a failure once in a great while. Of course, if you are accident prone, then insurance may be worth it.
    Before smart phones I never carried insurance. If I killed a phone I figured I could just go out on eBay and pick up a used phone for a pretty low price. Even as my daughters started getting phones I did not worry too much, but 18 months ago she washed her phone while visiting my Mom's house. Cost me $120 to get a used phone. Not great but not too bad.

    Now everyone in the family has a Rezound. I am not too worried about me, but teenagers are teenagers and I don't want to be out $600+. Smart phone theft is a big problem and the high school my daughter goes through looks more like a prison. She does not take it everyday, but some days she needs to be able to get with us. Like I said if it was just me, no big deal, I would just use Square Trade, but with teenagers....
  25. #50  

    Default Re: Asurion; UPS ... UGH!

    Hi, Janet --

    Our Customer Care team mentioned they had not yet heard from you. Again, please feel free to reach out to them and we'll make sure we do everything we can to ensure you're a satisfied customer.

    All the best,
    Aaron on behalf of Asurion
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