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  1. Thread Author  Thread Author    #1  

    Default Sending phone for replacement...

    I need to cash in on my insurance plan bc of a shattered screen. Do I need to send in the memory card as well? Will the new "certified" phone come with a card? Thanks

    Sent from my ADR6425LVW using Android Central Forums
  2. #2  

    Default Re: Sending phone for replacement...

    Going based off of my experience with warranties just send in the phone only. Keep your sim card, sd card battery and back of the case.
  3. #3  
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    Default Re: Sending phone for replacement...

    I'm pretty sure you get to keep you card. I always have kept mine. I would call whoever handles the claims (customer service?) and make sure what you need to return so you don't get any unexpected charges.
  4. #4  

    Default Re: Sending phone for replacement...

    I have plenty of experience with Asurion. All I have ever sent back was the phone itself and the battery door. I was told to keep everything else. For me, they sent a new sim card (I never used it), battery, and charger. Yes, it was a "like new" phone but I had to make use of the warranty on it since it crapped out after a week. Then they sent a brand new one.
  5. Thread Author  Thread Author    #5  

    Default

    Quote Originally Posted by -Droid- View Post
    Going based off of my experience with warranties just send in the phone only. Keep your sim card, sd card battery and back of the case.
    Why the back of the case? Why would I keep that to begin with?

    Sent from my ADR6425LVW using Android Central Forums
  6. #6  

    Default

    I asked when they approved my replacement - keep it.

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  7. #7  

    Default Re: Sending phone for replacement...

    make sure you keep your copy of the tracking number for the broken phone. I had a two month issue with verizon for the same issue. I got the replacement phone back and they couldnt find it. Then one day i go see my bill and it says its is over 700 dollars. My bill is always 75.41 a month. I called verizon cursing and guess what they found the phone a few days ago but my bill was never adjusted. I dont know why I had to all to solve an issue that they caused. They have since credited the phone and the fees and taxes.
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    Default Re: Sending phone for replacement...

    Quote Originally Posted by startrak140 View Post
    make sure you keep your copy of the tracking number for the broken phone. I had a two month issue with verizon for the same issue. I got the replacement phone back and they couldnt find it. Then one day i go see my bill and it says its is over 700 dollars. My bill is always 75.41 a month. I called verizon cursing and guess what they found the phone a few days ago but my bill was never adjusted. I dont know why I had to all to solve an issue that they caused. They have since credited the phone and the fees and taxes.
    Oh don't worry, they do this often. If you don't catch their "error", they have no problem cashing in on it. Years ago during one of their buy 1 get 1 free promotions, they charged me for the same phone twice. Naturally I called, and they said it was a "processing error."
  9. #9  
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    Default Re: Sending phone for replacement...

    They sent me a text when they received my replacement, I forwarded that off to my email addy just in case as well....
  10. #10  

    Default Re: Sending phone for replacement...

    My HTC Rezound
    Adopted: 11-22-11
    Deceased: 5-27-12

    My Rez kicked the bucket over the Memorial Day weekend. Powered it off Sun. afternoon to get a full charge. Powered it on, hooked up my MHL, qeued up a flick to watch. It was a total wave of the white flag move, to appease the bosoms seated beside me. Some awful romantic comedy film that requires estrogen to enjoy. (Maybe it killed itself out of sheer boredom before I did.LOL). Anyhow, about 15-20 mins. later, outta the blue, phone goes to a blank white screen & freezes, unresponsive to power button off. Tried everything to get it to boot normally, to no avail. Wouldn't even allow me to power into hboot. All it did was go to a white screen. After a few attempts, white screen became a frozen, backlit black screen. I then noticed, hooked up on the charger, the indication light would pop on for about 30 secs then just turn off. So it couldn't even take charge anymore. About a 1/2 hour later, it died. I'm not sure if it was physical, hardware related or maybe a corrupt ruu or kernel. MD5 sums matched so I don't think it was due to that. Apart from being a work in progress, it was very solid with heavy usage all week. Usual refurb process, rep told me to keep my sim, door and battery. They sent me a mint condition refurb yesterday w/ a door, usb charger(oddly it was cord only) and a standard battery for whatever reason. They usually just toss a device in the box. That was kinda cool b/c I sure wasn't thrilled about getting a refurb from the folks @ vzw.
  11. #11  

    Default Re: Sending phone for replacement...

    sorry for your troubles. Glad to hear that they gave you the battery and charger cable. I never got so lucky before with clnr. Did you get an extmicro usb or just regular micro USB?
  12. #12  

    Default Re: Sending phone for replacement...

    Btw, maybe it got jealous that you where watching Gnomeo and Juliet .
  13. #13  
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    Default Re: Sending phone for replacement...

    Quote Originally Posted by humpagardengnome View Post
    My HTC Rezound
    Adopted: 11-22-11
    Deceased: 5-27-12

    My Rez kicked the bucket over the Memorial Day weekend. Powered it off Sun. afternoon to get a full charge. Powered it on, hooked up my MHL, qeued up a flick to watch. It was a total wave of the white flag move, to appease the bosoms seated beside me. Some awful romantic comedy film that requires estrogen to enjoy. (Maybe it killed itself out of sheer boredom before I did.LOL). Anyhow, about 15-20 mins. later, outta the blue, phone goes to a blank white screen & freezes, unresponsive to power button off. Tried everything to get it to boot normally, to no avail. Wouldn't even allow me to power into hboot. All it did was go to a white screen. After a few attempts, white screen became a frozen, backlit black screen. I then noticed, hooked up on the charger, the indication light would pop on for about 30 secs then just turn off. So it couldn't even take charge anymore. About a 1/2 hour later, it died. I'm not sure if it was physical, hardware related or maybe a corrupt ruu or kernel. MD5 sums matched so I don't think it was due to that. Apart from being a work in progress, it was very solid with heavy usage all week. Usual refurb process, rep told me to keep my sim, door and battery. They sent me a mint condition refurb yesterday w/ a door, usb charger(oddly it was cord only) and a standard battery for whatever reason. They usually just toss a device in the box. That was kinda cool b/c I sure wasn't thrilled about getting a refurb from the folks @ vzw.
    Wow, sorry to hear. I'm very curious as to why it failed, and also very paranoid about tinkering with my phone. Remind me to avoid every ROM and RUU you've ever used. Did you go through Asurion or the warranty route?
  14. #14  

    Default Re: Sending phone for replacement...

    Quote Originally Posted by dpham00 View Post
    sorry for your troubles. Glad to hear that they gave you the battery and charger cable. I never got so lucky before with clnr. Did you get an extmicro usb or just regular micro USB?
    I was pleasantly surprised b/c all refurbs I got on past devices were never in pristine condition or came w/ extras. They sent the micro w/ a standard USB end that shipped in the original packaging. They didn't include the plug in component, though. They basically sent me 1/2 a charger. If I didn't have the original one, the thing would be pretty much useless to me w/ out it. I figure it may come in handy if the micro end on my orig. ever gets a lil worn down from all the charging, eventually.
  15. #15  

    Default Re: Sending phone for replacement...

    Quote Originally Posted by Dovahkiin View Post
    Wow, sorry to hear. I'm very curious as to why it failed, and also very paranoid about tinkering with my phone. Remind me to avoid every ROM and RUU you've ever used. Did you go through Asurion or the warranty route?
    I'm curious as to what went wrong myself. I went thru Verizon, not worried about warranty fallout since it's dead as a doornail. I thought it may have been a bad ruu, corrupt download or kernel related for a few hours but I don't think that was what went south on me since no one else had reported a similar issue. I dropped Venasaur 3.2.0. in a week prior and it was solid as all get out. I didn't even get a chance to tinker with anything. Heck, I didn't even get everything set up and dialed in, yet. I've never had prolems on any BAMF rom so I don't think the rom did it. I'll drop it on here again in the near future. Til then I'm stock on the refurb. Gonna reaccquaint w/ GB and bloat for a few days, to see what I've been missing. GB/3.5 is actually much better than I remember it being.
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    Default Re: Sending phone for replacement...

    Quote Originally Posted by humpagardengnome View Post
    I'm curious as to what went wrong myself. I went thru Verizon, not worried about warranty fallout since it's dead as a doornail. I thought it may have been a bad ruu, corrupt download or kernel related for a few hours but I don't think that was what went south on me since no one else had reported a similar issue. I dropped Venasaur 3.2.0. in a week prior and it was solid as all get out. I didn't even get a chance to tinker with anything. Heck, I didn't even get everything set up and dialed in, yet. I've never had prolems on any BAMF rom so I don't think the rom did it. I'll drop it on here again in the near future. Til then I'm stock on the refurb. Gonna reaccquaint w/ GB and bloat for a few days, to see what I've been missing. GB/3.5 is actually much better than I remember it being.
    I'm still running GB, although not exactly stock. It works pretty damn well, so I saw no need to jump on the ICS ROMs until they got a little more polished/official looking.
    With that experience you went through, I wouldn't even ROM it. I'd wait for official ICS before the tinkering starts again.
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    Default Re: Sending phone for replacement...

    I lost mine on memorial day weekend and went through tep. They sent me a brand spanking new one. Retail box, beats headphones the whole shebang.
  18. #18  

    Default Re: Sending phone for replacement...

    Quote Originally Posted by Dovahkiin View Post
    I'm still running GB, although not exactly stock. It works pretty damn well, so I saw no need to jump on the ICS ROMs until they got a little more polished/official looking.
    With that experience you went through, I wouldn't even ROM it. I'd wait for official ICS before the tinkering starts again.
    Actually, I was pondering on that, even brought it up in a previous thread, just prior to reading this one. I may wait to see the ota, if a solid rumor pops up in the next week or two. 100% stability was never promised doing this stuff. I'd stay away from it for good if I got an inkling on a brick risk. I'm sure it wasn't the ruu itself. A bad kernel has potential to make it run like crap or not run at all. But to take an abrupt nosedive like that after working beautifully seems very odd behavior out of a kernel, especially, if no one else has experienced this.

    Quote Originally Posted by piizzadude View Post
    I lost mine on memorial day weekend and went through tep. They sent me a brand spanking new one. Retail box, beats headphones the whole shebang.
    Why you [censored]. You had to take a huge dump on my parade, didn't cha. Thought I got lucky with my swap out, You called bingo for the jackpot, lucky duck. That was from corporate?
  19. #19  
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    Default Re: Sending phone for replacement...

    Quote Originally Posted by ctychick View Post
    Why the back of the case? Why would I keep that to begin with?

    Sent from my ADR6425LVW using Android Central Forums

    They want to have the original back door because if you have an extended battery, chances are you have a backdoor that fits the oversized battery. They will have to source a regular sized door once they fix your phone and send it to somebody else as "certified".

    Rather than poll every customer with "do you have different-than-stock-back-cover?" they have just adopted the policy of flat-out making sure you send the original back cover with your phone.
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    Default Re: Sending phone for replacement...

    Quote Originally Posted by humpagardengnome View Post
    I was pleasantly surprised b/c all refurbs I got on past devices were never in pristine condition or came w/ extras. They sent the micro w/ a standard USB end that shipped in the original packaging. They didn't include the plug in component, though. They basically sent me 1/2 a charger. If I didn't have the original one, the thing would be pretty much useless to me w/ out it. I figure it may come in handy if the micro end on my orig. ever gets a lil worn down from all the charging, eventually.
    Gotta love those "1/2 a chargers" -- leave one permanently attached to my pc so I don't have to hunt down charge/data transfer cord, have another one perma-stationed on my pc at work, etc.
  21. #21  

    Default Re: Sending phone for replacement...

    Quote Originally Posted by Lactose The Intolerant View Post
    Gotta love those "1/2 a chargers" -- leave one permanently attached to my pc so I don't have to hunt down charge/data transfer cord, have another one perma-stationed on my pc at work, etc.
    Boy do I feel dumb now. This is almost embarassing to admit, given the amount of flashing, ftp and pix backups I do. Dedicated data cable hadn't even crossed my mind as a use for for my "halfie". Guess I'm just use to popping off the charger end for data transfers to pc. Thx
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    Default Re: Sending phone for replacement...

    Quote Originally Posted by humpagardengnome View Post
    Why you [censored]. You had to take a huge dump on my parade, didn't cha. Thought I got lucky with my swap out, You called bingo for the jackpot, lucky duck. That was from corporate?
    Didn't mean to **** on your parade :-)

    I went through assurion since I lost the phone completely. Smooth process, i was actually kinda amazed that it went as well as it did.

    A thought on why yours failed, could it be the cable you were using for the HDMI out? I would check it to make sure that it didn't fry you...
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    Default Re: Sending phone for replacement...

    Quote Originally Posted by humpagardengnome View Post
    Boy do I feel dumb now. This is almost embarassing to admit, given the amount of flashing, ftp and pix backups I do. Dedicated data cable hadn't even crossed my mind as a use for for my "halfie". Guess I'm just use to popping off the charger end for data transfers to pc. Thx
    Yep, one always attached to the PC, one in the kitchen, one in my office. I am not sure what I am going to do with the latest, but it will more than likely replace the one on my PC since it is a "real" HTC one....
  24. #24  

    Thumbs down Re: Sending phone for replacement...

    Quote Originally Posted by piizzadude View Post
    I went through Assurion since I lost the phone completely. Smooth process, i was actually kinda amazed that it went as well as it did.
    It's pretty cool that there still forking over new phones to people rather than boxed up refurbs like corp. I take it you didn't have a device location service/security app on it to track it down? Did you still have to pay the fee on a lost device, since it's not a user damaged return? Just curious, I have the ins. but I haven't had the need to make a claim thru Assurion, yet.

    Quote Originally Posted by piizzadude View Post
    A thought on why yours failed, could it be the cable you were using for the HDMI out? I would check it to make sure that it didn't fry you...
    I certainly can't rule that out but I don't think it played a role b/c I just plugged the mhl/hdmi setup into her Rez so she could watch the rest of that crud movie while I was trying to figure out what happened on mine.

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