Screen black while on call

**mjp9775** · 08-20-2012, 06:36 PM

The screen goes black whenever i'm on a call. I'm on an unlocked Rezound with stock ICS. I know before the ICS update, anytime I pulled the phone away from my ear, I could see the screen and the options to use the dial pad. Now I have to press the lock button at the top just to get the screen to come back on and even then it only lasts for a second.

**Sethoth** · 08-20-2012, 06:50 PM

Holy crap I thought it was just me! I even had Verizon send me a replacement phone haha. I guess it's just another ICS issue. Thanks HTC.

**am4966** · 08-20-2012, 06:51 PM

I was just going to bring this up. Take phone away from ear screen is black and you have to hit power button to bring screen back up to hit end call.

Sent from my ADR6425LVW using Android Central Forums

**Sethoth** · 08-20-2012, 06:59 PM

I would guess the ICS update has screwed up the proximity sensor. It sure makes using keypad prompts on an automated phone systems a pain.

**skatergirl** · 08-20-2012, 08:22 PM

My phone is not doing this. When I pull the phone away from my ear, it lights up.

**BigDNY#AC** · 08-20-2012, 08:40 PM

i have the same problem.. Sometimes if im on the phone long enough my phone locks and its like hell to get the screen on long enough to unlock the phone. I have to wait until the call ends. I was going to call VZ again for replacement 3.

**lilmyssSlim** · 08-20-2012, 10:15 PM

Originally Posted by skatergirl

My phone is not doing this. When I pull the phone away from my ear, it lights up.

Mine too.. it works perfect!

I got some Ice Cream! I got some Ice Cream!

**acejavelin** · 08-20-2012, 11:57 PM

Same here, the proximity sensor works fine on both of my Rezounds with GB and ICS, move the phone away from my ear and the screen lights up like magic, every time.

On several phones I have seen this issue caused by the case, screen protectors, makeup/dirt on the phone, and anything else that could block the proximity detector. I have also seen these sensors fail, my Incredible 2 had one that failed and I have seen Motorolas and Samsungs do the same thing in my office, actually not a horribly uncommon occurrence.

**mgloss** · 08-21-2012, 01:44 AM

I had this same problem before my replacement rezound. Screen would go blank and then lock. I couldn't unlock my phone or even hang up. I had to pull the battery a few times just because the person on the other end didn't hang up plus I could even if I tried. Extremely annoying!!

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**zrxoa1** · 08-21-2012, 06:23 AM

Yup, my current phone is a replacement, number three. Number two had that problem. Number 4 will be here today. This number three cannot keep 4g connection.

The one coming today will be my last rezound. If it doesnt work right, I will get a diffrent phone.

Sent from my ADR6425LVW using Tapatalk 2

**BigDNY#AC** · 08-21-2012, 07:46 AM

Anyone with this issue going to request a replacement?

**wera729** · 08-21-2012, 07:56 AM

Mine does this. I think it's my screen protector. When it happens I wipe the top of the screen where the sensor is and the screen lights up.

**zrxoa1** · 08-21-2012, 08:14 AM

It's NOT the screen protector. My second rezound was exactly the same and I had no screen protector on it. Your phone is bad, sorry.

Sent from my ADR6425LVW using Tapatalk 2

**am4966** · 08-21-2012, 09:46 AM

I just got this phone on Friday and it didn't work from the start. Nothing i can do until they receive my Thunderbolt

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**OME6A** · 08-21-2012, 10:01 AM

If you have this, or any issue from the ICS update, you should request a replacement. There's no better way to get this thing fixed than requesting replacements.

**am4966** · 08-21-2012, 01:38 PM

I think i found a fix. hit settings>accessibility>check turn of phone with power button

now the screen won't go black

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**Sethoth** · 08-21-2012, 01:58 PM

Originally Posted by am4966

I think i found a fix. hit settings>accessibility>check turn of phone with power button

now the screen won't go black

Sent from my ADR6425LVW using Android Central Forums

There is no setting for that. Did you mean "Power button ends call"?

**am4966** · 08-21-2012, 02:17 PM

Originally Posted by Sethoth

There is no setting for that. Did you mean "Power button ends call"?

yes, sorry

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**am4966** · 08-21-2012, 02:38 PM

this is strange, if i have a contract sync`d to facebook it goes black. A non sync’d contact stays visible.

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**cyanogen-man** · 08-21-2012, 02:49 PM

see if you can go to the play store and get a proxemity sensor calibrated??? I'm at a loss may be they got complaints from idiots that don't hold their phone rite and and press a bunch of random during a call this is why I love my rom I can choose to have NY keypad out and it do sent ha e this issue may be HTC will send out a a bug fix but don't hold your breath

INSPIRE AOKP ICE COLD SANDWICH ROM

**Lactose The Intolerant** · 08-21-2012, 04:19 PM

Originally Posted by acejavelin

Same here, the proximity sensor works fine on both of my Rezounds with GB and ICS, move the phone away from my ear and the screen lights up like magic, every time.

On several phones I have seen this issue caused by the case, screen protectors, makeup/dirt on the phone, and anything else that could block the proximity detector. I have also seen these sensors fail, my Incredible 2 had one that failed and I have seen Motorolas and Samsungs do the same thing in my office, actually not a horribly uncommon occurrence.

Dust inside the phone is also a factor... the groovy red earpiece (with all the holes) is right above the sensors... all the lint from your pocket collects in the earpiece and sifts down to the sensors

**Jude526** · 08-22-2012, 01:42 PM

I thought this was the way the Rezound worked because the day I received it as my replacement for the Thunderbolt, the ICS update was released. I got it set up and activated and no apps on it. Got the ICS update did it and no problems. I didn't know it wasn't doing this prior to the update. I checked the box and we will see. NO I don't plan on asking for a change of phones. If there was a more serious issue then I would.
We know there are bugs with ICS but for the most part it seems to be decent for me. It is very fluid and I find no lag. I don't have the issues I had with the Thunderbolt. Let's hope the fix that will be released will repair any issues/concerns. I do know tho that on my Samsung Galaxy tab there are no problems with the ICS.

**Jude526** · 08-22-2012, 02:27 PM

That worked. I had to make a call and while on it the screen turned black but immediately lit back up when took away from the ear.

sent from my Rezound

**BigDNY#AC** · 08-22-2012, 07:43 PM

Originally Posted by Jude526

That worked. I had to make a call and while on it the screen turned black but immediately lit back up when took away from the ear.

sent from my Rezound

what fix did you use?