Incoming calls going straight to VMail?

**kickit023** · 01-03-2013, 02:29 PM

****MY PROBLEM WAS SOLVED****
I just got a new phone on 12/31/12. I had switch over from a different carrier. The previous carrier was in my wife's name. I purchased the phone and account at Costco. I got my phone and switched to Verizon from T-Mobile. Then about 30 minutes later I cancelled my wife's account and switched her over. Her phone has been working fine, but mine has not been. I have been unable to receive calls, it goes straight to voicemail. After about an hour of reading through different boards I went to the local Verizon store. They figured it out for me.

Here is what happened. My phone had not been ported correctly. When the Costco cell rep sent my information to be ported, they put that my T-Mobile account was in my name, not my wife's name. So, it only got ported half way, which was why I was able to make calls, but not receive them. He called tech support and eventually landed at their Port Center. They completed the port by changing the name sent from my name to my wife's name since the T-mobile account was in her name. This fixed the problem and the port was completed.

So, hopefully that helps people. See if you have anything in common with me.
1. Did you transfer a number from a different carrier?
2. Was the account in your name or someone else's?
3. Did you get your account and phone from a secondary provider (i.e. Costco, Walmart, etc)?
4. When you speak with Tech Support, see if they can see if your number port was completed.

**Esch1117** · 01-10-2013, 11:30 AM

I can say in my case I did not transfer my phone from another carrier and I have this exact problem. In my case I've had an LG Lucid (Verizon) since April 2012 and actually didn't have ANY problems with this till my phone was eligible for the Icecream Sandwich (ICS) update in October 2012. Once I updated the OS, from that point on this problem happens to me frequently. It has something to do with ICS but I have zero idea what or how to fix it.

**Kimaccount** · 02-21-2013, 02:10 PM

I am missing calls and checked my time without a signal. It is at 80% and it should be 0. Is there a fix for this??

**bandman1967** · 03-07-2013, 09:16 AM

I really don't think your problem is a verizon issue. I was very frustrated until last night, having been unable to have my wife get her calls past voice mail to me. They advance me to tier 2 (actually above). It took a couple of days, but what the problem was coming from my address book. There is a button at the bottom of my device that somehow made me block her calls. I was "pig headed" I kept telling the tech, "no way did I block that!". The tech was VERY patient with me and a "light in my mind turned on" making me finally see that somehow this blocking had occurred. Now I actually know how to make people who annoy me go straight to voice mail so that is good for me and a new skill. Check you blocking possibilities on that phone, not through gmail or anything else. You will be amazed. Try to stay open minded too. A lot of people online gripe about Verizon. Sure they are in it "for the money" because they are a business. However many people feel compelled to gripe and moan and groan blaming big businesses for all the troubles of the world without understanding that we all are human. Good luck to you.

**Marla Barton** · 03-31-2013, 12:05 AM

Same here! Very upsetting... my phone doesn't ring at all times. I checked to be it didn't go without a signal and it did not. Sounds like this is an ongoing problem with Verizon. I always thought Verizon was the very best of all he carriers! I need to start shopping around I'm thinking. I get a lot of echoing too! I don't' understand these problems with Verizon at all.

**Marla Barton** · 03-31-2013, 12:09 AM

Now, I just noticed that my ringtones are not working. I tried all of them and none make noise.

**major payne** · 03-31-2013, 02:19 AM

Have you tried rebooting? Also try plugging in a headset maybe your speaker is blown

Sent from my Nexus 7 using Android Central Forums

**daniel-k** · 03-31-2013, 12:59 PM

I am also still having this issue and it is very frustrating. In my case it only happens occasionally, but of course, those times when it does happen, I'm missing the most important calls.

There is one factor that seems to be present every time that I've missed a call. As far as I can recall, every time this has happened, I have had another program running. Here is what happens - I have to drop my wife off and then pick her up when she calls in about 45 minutes or so. She has poor health and can't walk very far and I don't like having her wait any longer than necessary.

I go a few blocks away and park and browse various apps to pass the time, (Example Google Currents or Flipboard). During this time I can see that my 4g signal is at full strength and after the missed call, I can see that there was NO signal interruption.

I keep wondering if running these programs is part of the problem. I've never heard of this being an issue, so I wonder if anyone has any thoughts on this possibility.

**FlyboyLDB** · 04-25-2013, 09:41 AM

I have the HTC Rezound and have been troubled with the same issues - goes straight to voice mail with no indication on the phone of a missed call. This happens in good signal conditions. It appears an issue with the Rezound as we have other brands of phones in the same house that never experiences the issue. All are on Verizon. I have had the phone replaced 3 times for various issues - all 3 had the same no missed call indication at various times. Could be an issue on the Verizon network I guess - but likely the phone is the culprit in my opinion. We have never changed carriers - so the port issue is not the cause. Nor has any type of blocked contact list. I can have a call go straight to voice mail from a caller and they turn around and call back 2-3 times and they get through. Very annoying. I have set up Google Voice to handle my voice mail now - it will at least pick up in the voice mail part to show a missed call should the caller decide not to leave a voice mail. Something that Verizon's voice mail will not do. At least I can see who tried to call.

**Meti Anu** · 05-10-2013, 02:08 AM

I was having this problem and went to the actual stores to see if they could resolve this issue. I was act work and it took an ex-employee of Iphones to help me out with my LG motion 4g phone which all calls were going to voicemail without hearing a ringtone.

Fix: go to 'system settings' > 'call' > then scroll down to 'call restrictions' and click on 'Incoming Call' from this point select 'allow all' and this should solve your problem. If your not able to make 'out-going calls' follow the same instructions but click on 'outgoing calls'.

**acejavelin** · 05-10-2013, 07:12 AM

Originally Posted by Meti Anu

I was having this problem and went to the actual stores to see if they could resolve this issue. I was act work and it took an ex-employee of Iphones to help me out with my LG motion 4g phone which all calls were going to voicemail without hearing a ringtone.

Fix: go to 'system settings' > 'call' > then scroll down to 'call restrictions' and click on 'Incoming Call' from this point select 'allow all' and this should solve your problem. If your not able to make 'out-going calls' follow the same instructions but click on 'outgoing calls'.

The Rezound does not have a "Call Restrictions" settings in the Call menu, or anywhere else I could find. For some reason this is an occasional issue for users on Verizon and seems to vary by location.