05-19-2015 10:59 PM
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  1. flybub's Avatar
    Hey all. I've had my rezound for a few months and it has been a great device. However the last week or so my phone has not been ringing on incoming calls. The only way I know I missed it is if the caller leaves a voicemail then I get a voicemail notification. I cannot miss phone calls having a disabled child so this is unacceptable for me. Any ideas on a solution?
    Sent from my ADR6425LVW using Android Central Forums
    09-09-2012 02:45 PM
  2. craZhorse's Avatar
    Hey all. I've had my rezound for a few months and it has been a great device. However the last week or so my phone has not been ringing on incoming calls. The only way I know I missed it is if the caller leaves a voicemail then I get a voicemail notification. I cannot miss phone calls having a disabled child so this is unacceptable for me. Any ideas on a solution?
    Sent from my ADR6425LVW using Android Central Forums
    I am sure you have enabled one of the sound profiles, and set the ringer volume, right?
    09-09-2012 03:06 PM
  3. flybub's Avatar
    Yeah my ringer is 2 notches from full volume and vibrate is also on. Went through my contacts and no one is blocked. I have good coverage and most of what I missed is when I'm on wifi. When not on wifi I'm on 4G Verizon.

    Sent from my ADR6425LVW using Android Central Forums
    09-09-2012 03:21 PM
  4. acejavelin's Avatar
    And you can make calls fine?

    Perhaps it got forwarded by accident, try opening the dialer and enter <STAR>73 and press call, you should hear several beeps and it will disconnect within a few seconds automatically, then have someone call your phone.
    09-09-2012 11:03 PM
  5. dstrakele's Avatar
    An incoming call will go straight to voicemail if you have lost signal. Check "Settings - Power - Battery use - Cell standby - Time without a signal". If it is not zero (where the "Time without a signal" entry will be missing), but some percentage value of the time the phone has been on battery (or charging), that will explain a voicemail without a "Missed Call" notification.

    "Battery use" gets reset whenever you change from "charging" to "battery", so it's important to check for "Time without a signal" as soon as you can after you get a call going direct to voicemail.
    Erckul likes this.
    09-10-2012 01:39 AM
  6. gampt's Avatar
    I've had the same problem with Galaxy Nexus on Verizon. I went through extensive testing with tech support which suggested phone replacement. I've got two new phones with same problem reoccurring. Then I switched to Rezound and still having the same issues. Verizon will not admit it but there is a problem with phone detection when switching towers since they upgraded network to LTE. Only 4G phones are affected. The only workaround I found so far is to initiate a phone call so phone connects and registers with the tower. It's very annoying and I'm looking forward to end of my contract to switch to T-Mobile.
    Erckul likes this.
    09-12-2012 05:30 PM
  7. Jimbo57's Avatar
    This is a frequent problem here in southwest Georgia. We are not 4G yet and it also happened when I used my Droid2. It's the network.
    09-12-2012 08:54 PM
  8. metz65's Avatar
    I have been dealing with this problem for over 4 months now. I have spent (wasted) countless hours of my time on the phone with support and they still can't figure it out. I have talked with tec support had numerous trouble tickets filed and now have a so called network technician trying to solve the problem. As a last resort they said they are going to erase me and start over with a new number. Personally I'm ready to say screw Verizon and try another carrier.

    I don't care what kind of phone you have, that's not how I judge someone's worth or intelligence.
    09-12-2012 09:06 PM
  9. bradmcmillen's Avatar
    This is good to know. I checked mine and it's 95% but that's because I don't have good coverage in my home. I do, however, have WiFi on all the time. I suspect I'd be better off to just turn off my Mobile network when I'm in WiFi mode because the phone is confused. Does my thought pattern make sense on this? I've lost track of how many times I've looked at my phone and realized I missed calls.
    09-20-2012 03:31 PM
  10. major payne's Avatar
    Brad, No your thought process doesn't make any sense.. Wifi and Mobile Network is only for DATA not for phone usage. I can turn off mobile network and wifi and still recieve calls.
    09-21-2012 02:50 PM
  11. Lactose The Intolerant's Avatar
    Brad, No your thought process doesn't make any sense.. Wifi and Mobile Network is only for DATA not for phone usage. I can turn off mobile network and wifi and still recieve calls.
    I remember that day long ago when I found this out... the clouds parted, rays of light came streaming down and an angelic choir started singing. See, I had been leaving 3G on because I thought I needed it for everything the phone does... and it was killing my battery in no-time flat since that building was like a concrete & steal bunker.

    "I can turn off 3G and still get phone calls & send texts?? OH.HELL.YES!!" pretty sure that was my response.
    major payne likes this.
    09-21-2012 04:14 PM
  12. TBolt's Avatar
    The OP is not alone. On my DInc (3G) and my Rezound (4G), I have received voicemails without even seeing a missed call in the call log. The Verizon signal sucks in my end of the neighborhood.

    Sent from my ADR6425LVW using Tapatalk 2
    09-21-2012 08:47 PM
  13. daniel-k's Avatar
    I have had this problem occasionally, including this very morning. I had dropped my wife off and was parked a few blocks away, waiting for her to call and have me pick her up. I don't know if it went directly to voice mail but it did not ring and I had it the phone in my hand the entire time. She left a voice mail message and I did get the notification beep. The cell standby showed time without a signal at 0%.

    I was reading articles using Google Currents at the time and I wonder if that app could have somehow blocked the ring. It shouldn't have, but I can't thing of anything else.

    Naturally, when we tested under pretty much the same conditions, everything worked fine. This is irritating because I'm a light phone user, but when I do need to receive a call it is usually important to me.
    09-22-2012 03:35 PM
  14. tarnak's Avatar
    we have this same issue on our Blackberries all the time on the Nextel network. Its rather irritating as we are on call 24/7. I have not had the issue with my Rezound though, its on Verizon.
    09-24-2012 03:29 PM
  15. hickeyjones's Avatar
    I've been having this issue a lot lately. Just a few minutes ago, with full bars on 3G. I was using the Internet at the time too.
    09-26-2012 08:41 PM
  16. MarkSeven's Avatar
    It's happened to me too.. Very annoying.
    orgelbau likes this.
    09-27-2012 01:25 PM
  17. android jack's Avatar
    All I can tell you is that I also experienced it, in fact it happened once today. Don't if it resolves itself or if I did something without knowing it
    10-19-2012 12:53 AM
  18. metz65's Avatar
    After many months with this problem I finally spoke to a tec support rep who helped me. He found out I was part of a much larger trouble ticket with a good sized group having this same problem. He said some people were solving the problem with a number change.

    yes it was a pain changing the phone number I have had for years, but in three weeks since the change it has not happened once.

    I don't care what kind of phone you have, that's not how I judge someone's worth or intelligence.
    10-26-2012 06:40 PM
  19. TheAutoMomma's Avatar
    I have no help to give on this one, except to share that it happens to both myself and my husband. It's happening to me quite frequently, actually. Very frustrating, but wouldn't be enough for me to change my number honestly. Besides the fact that this is the first phone it has happened on for both of us... I don't believe it's our numbers, but who knows?

    It isn't annoying enough for me to drop the phone or my number so I guess I won't complain too much, ha! :beer:

    Sent from my Rezound using Android Central Forums
    10-26-2012 11:27 PM
  20. TBolt's Avatar
    Following up on what metz said ... I recently changed my # for other reasons. I can't honestly remember experiencing my 'phantom missed call' problem since I changed my #. Maybe it's fixed.

    I'll be watching extra hard to be sure, tho.

    Sent from my ADR6425LVW using Tapatalk 2
    10-28-2012 05:51 PM
  21. flybub's Avatar
    Just a quick update. This issue has been driving me nuts and after many factory resets and other troubleshooting ideas no solution was found. So after 2 weeks of constant missed calls, I switched back to my iPhone 4 for craps and giggles and.... it has been 4 days without a missed call. Not sure if its a coincidence or not but I'm gonna stick with my iPhone for another week or so and see what happens. I don't remember having this problem with my OG Inc so I don't know if its just a Rezound radio issue or maybe just a bug somewhere. I'll let you know how it goes.
    10-28-2012 10:47 PM
  22. major payne's Avatar
    Just a quick update. This issue has been driving me nuts and after many factory resets and other troubleshooting ideas no solution was found. So after 2 weeks of constant missed calls, I switched back to my iPhone 4 for craps and giggles and.... it has been 4 days without a missed call. Not sure if its a coincidence or not but I'm gonna stick with my iPhone for another week or so and see what happens. I don't remember having this problem with my OG Inc so I don't know if its just a Rezound radio issue or maybe just a bug somewhere. I'll let you know how it goes.
    It could be that the phone is just not compatible with your area... I know it sounds wierd but it's possible.. My wife had 3 facsinates that would miss calls ALL the time. They would do the same thing your phone is doing (we are in phoenix) they finally gave her a new phone...
    10-29-2012 11:23 AM
  23. metz65's Avatar
    I think even though the number change fixed my problem it has something to do with 4g.

    I never had the problem with my OG Droid or my Droid X. I had it with the Galaxy Nexus and the Droid Razzr.

    I don't care what kind of phone you have, that's not how I judge someone's worth or intelligence.
    10-29-2012 01:52 PM
  24. TBolt's Avatar
    I think even though the number change fixed my problem it has something to do with 4g.

    I never had the problem with my OG Droid or my Droid X. I had it with the Galaxy Nexus and the Droid Razzr.

    I don't care what kind of phone you have, that's not how I judge someone's worth or intelligence.
    I experienced the problem with my DInc.


    Sent from my ADR6425LVW using Tapatalk 2
    10-29-2012 02:02 PM
  25. bags51's Avatar
    Have ongoing problem with calls going directly to VM with no notification or record in the log file. It happens with texts too. Have updated firmware, reflashed the phone and replaced SIM card. Now awaiting " new" refurbished phone to see if that solves the problem. GS3 with ATT.
    12-26-2012 04:37 PM
44 12

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