You broke your phone how???

[jbomb11]

So needless to say I am furious. My screen on my thunderbolt is shattered!!!

How you ask? Well I was bending over to pick up a case of water. I phone fell out of pocket which is maybe 2 feet cause I was bent over (lifting with my legs of course.) I felt it slip tried to catch it and missed......

Keep in my I dropped my DX from much higher spots, on gravel and tarvia, lets just I kicked the DX's A$$. The screen on that thing didnt have a scratch. So I expect to pick up my thunderbolt without a mark.

Not the case, it was shattered all over. Also half of the screen is blank.

I am half tempted to return this thing to avoid this in the future which is a shame. My extended battery is getting me 22+ hours and I love it but cannot deal with worry if I sneeze wrong my screen will break.

Anyone else break their screen yet?

 

[Chrisy]

http://forum.androidcentral.com/htc-thunderbolt/72422-first-casualty-screen-cracked.html

Verizon will not take back a phone with a shattered screen.

 

[jim302]

Verizon isn't going to let you return a phone with a busted screen.

No two falls are the same. Sometimes, they will break from a short fall and sometimes they will survive a more significant fall. It all depends on how and where it hits.

 

[shellguy05]

No two falls are the same.

Ain't that the truth. I had a Storm 2. I dropped it like a hundred times with no issues. And then one day I pulled it off my desk at work by the power cord and picked it up thinking I'll just dust it off again. Just to find that there was a crack from one side of the screen to the other about 2" from the top. A case of bad luck / good fortune. Happened in Jan. and made me find out about the Thunderbolt. So I limped my S2 till I could pick this amazing phone up.

Though I may go get the insurance now that I keep seeing these horror stories.

 

[dajogejr]

Precisely why I'm buying insurance from squaretrade.
The down side is it does not cover theft or loss.
But spills, immersion, cracked screens etc. is all covered and for a better rate than VZW.

 

[anon(79257)]

My main form of insurance is keeping my X If anything should happen to the Bolt, the X will be back in service.

 

[Tumeg101]

A co-worker hit my Thunderbolt out of my hand, Thursday night. Thursday the 17th. I had the phone for 14 hours, before the screen shattered.
I think I win for "first casualty" :'(

 

[Chrisy]

I think you win! Did you cry?

 

[terrain]

My replacement doesnt come until Tuesday. Should I try and return my phone to Verizon and capitalize on Asurion. If I send them back another broken phone?

Im really ticked at how weak this glass is, must not be gorilla glass.

Good luck with that - Unless your verizon rep smashed it in front of you are facing an uphill battle. Phones get dropped - sometimes they survive sometimes they do not. I don't see how this has anything to do with the TB -- it's pure user error. Do some research - Gorrilla is a "BRAND" - even the Ipad 2 does not have the "Brand" but it and the TB have something that is from my limited research the same.

 

[Tumeg101]

I think you win! Did you cry?

I was too tired to cry\react... I thought it was a bad dream, until I woke up the next morning.
I didn't buy the insurance at first, but I was able to buy it after-the-fact. The only thing is, I have to wait 30 days (since I bought the insurance AFTER the phone) to make my claim. Thankfully the phone still works (it's just awkward\weird because of the cracked screen - which is slowly getting worse), and also the girl that knocked it out of my hand has agreed to pay the $100 deductible.

 

[scassel]

Verizon isn't going to let you return a phone with a busted screen,

Correct

and I would highly discourage any form of insurance fraud. It is illegal, and ends up raising rates for the rest of us.

This is why I pay for the insurance. To cover the things not covered by the factory warranty. How could it be considered fraud??

 

[jim302]

This is why I pay for the insurance. To cover the things not covered by the factory warranty. How could it be considered fraud??

The OP must have changed the post, because I replied to something that isn't there anymore . I changed my reply accordingly.

Of course an insurance claim due to dropping the phone isn't fraud. I was talking about something else.