Multiple reboots?

mrbates · 05-17-2011, 12:31 PM

I saw a few post mentioning it, but no real fixes yet. Maybe there aren't any. My phone updated yesterday afternoon and all was well for the rest of the day. I powered down last night and started it again when I woke up. Since 6am this morning it has rebooted on its own no less than 8 times. What the ****? I am not rooted, pretty much stock as I am an android newbie. Any input is great. Thanks.

project.in.process · 05-17-2011, 12:40 PM

i haven't had reboots to that severity--but i do get at least one random reboot daily since the update last Thursday.

no widely acknowledged fixes as far as i've read on any forums.

some people mentioned they did a battery pull & it fixed their battery life & some reboots, but it's not a tried & true method.

mrbates · 05-20-2011, 02:47 PM

Quote:

Originally Posted by project.in.process

i haven't had reboots to that severity--but i do get at least one random reboot daily since the update last Thursday.

no widely acknowledged fixes as far as i've read on any forums.

some people mentioned they did a battery pull & it fixed their battery life & some reboots, but it's not a tried & true method.

I did the battery pull after reading this, i have been reboot free for 3 days--thank you.

AndroidXTC · 05-20-2011, 02:59 PM

There is a indeed a fix. Do a master reset wipe everything off the phone and reload the OTA update if its still rebooting they will do a warranty replacement on the handset. It seems the OTA damaged some handsets.

Chrisy · 05-20-2011, 03:01 PM

If the OTA damaged some devices, would the factory reset even be needed? If it reboots, it's been damaged, right?

PJnc284 · 05-20-2011, 03:01 PM

Reload the update? If you do a factory reset after installing the ota, there's nothing to reload as you'll still have the OTA.

AndroidXTC · 05-20-2011, 03:08 PM

Quote:

Originally Posted by Chrisy

If the OTA damaged some devices, would the factory reset even be needed? If it reboots, it's been damaged, right?

No in that case the software could be corrupted and by doing a master wipe it clears everything out of the phone and starts all over again like a new phone. Only after doing the master wipe and re loading the OTA will you know if the phone is truly damaged if it starts re booting again. Acording to Verizon some of the rebooting issues are just because the OTA didn't land properly when it was first installed. After doing the wipe and re installing the OTA it should in most cases correct the reboot problem if not they will replace.

AndroidXTC · 05-20-2011, 03:14 PM

Quote:

Originally Posted by PJnc284

Reload the update? If you do a factory reset after installing the ota, there's nothing to reload as you'll still have the OTA.

Nope acording to them it will also wipe the OTA off as well and put the phone back to factory out of the box condition.

PJnc284 · 05-20-2011, 03:19 PM

I think they're full of it. Someone on the OTA do a reset and go into about Phone and post the firmware number

MegaSoundwave76 · 05-20-2011, 03:29 PM

This is so weird. I just got my wife a brand new DInc2 and yesterday she told me it randomly reboot itself also. Not the severity that you Thunderbolt users are going through, but I wonder if it's HTC hardware related. Or some type of VZW network issue (not 3G or 4G but just something buggy). I told my wife to keep an eye on her phone to see if it reboots on her. Definitely keep an eye on your Up Time...