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    marberto's Avatar

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    Default Asurion and rooted devices

    To my understanding if u do a warranty replacement of a rooted phone, verizon will charge u for the device, now, what about an insurance replacement? Does asurion charge if u send back a rooted phone?

    Sent from my ADR6400L using Tapatalk
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    yodatom10's Avatar

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    Default Re: Asurion and rooted devices

    Quote Originally Posted by marberto View Post
    To my understanding if u do a warranty replacement of a rooted phone, verizon will charge u for the device, now, what about an insurance replacement? Does asurion charge if u send back a rooted phone?

    Sent from my ADR6400L using Tapatalk
    i don't belive so but I would unroot it before u send it in just to be safe
    I'm a android know it all with too much time on my hands
    If I've helped you make sure to hit that thanks button
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    Mortiel's Avatar

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    Default Re: Asurion and rooted devices

    Quote Originally Posted by marberto View Post
    To my understanding if u do a warranty replacement of a rooted phone, verizon will charge u for the device, now, what about an insurance replacement? Does asurion charge if u send back a rooted phone?

    Sent from my ADR6400L using Tapatalk
    Asurion charges you regardless for an insurance claim. There is no returning the device. They could care less what has happened to the phone, since they do not take returns as far as I have seen. How else could you file a claim for a lost/stolen device? They have no extra fees other than the deductible.

    Insurance more or less openly covers anything NOT covered under warranty.
    Former Verizon Wireless Technical Consultant
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    Slapnpop826's Avatar

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    Default Re: Asurion and rooted devices

    Just tell them it was stolen and not worry about unrooting.
    "Thunderbolt, Thunderbolt, Thunderbolt Hoooooooo!" - Lion-O
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    yodatom10's Avatar

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    Default Re: Asurion and rooted devices

    Quote Originally Posted by BigJohn826 View Post
    Just tell them it was stolen and not worry about unrooting.
    now that is not very ethical but would work.
    I'm a android know it all with too much time on my hands
    If I've helped you make sure to hit that thanks button
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    dannychaos's Avatar
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    Default Re: Asurion and rooted devices

    Quote Originally Posted by Mortiel View Post
    Asurion charges you regardless for an insurance claim. There is no returning the device. They could care less what has happened to the phone, since they do not take returns as far as I have seen. How else could you file a claim for a lost/stolen device? They have no extra fees other than the deductible.

    Insurance more or less openly covers anything NOT covered under warranty.
    Actually if the device is damaged and you still have it, Asurion does asked for the phone back, if you dont send it in within 14 days they charge you up to $300 on top of the $99 (they do seem to give you a grace period extra to the 14 days though). The good thing about Asurion is that they send you a brand spankin new phone with your claim, complete with the black box, wall charger, sim card, 32gb sd card and new battery which was awesome and you only have to send in the phone. That's right, they let you keep all your accessories and sd card and battery etc. which basically pays for the $99 deductible.

    I know all this because I broke my screen and had to do a claim back in late june.
    Hey look, its a signature!

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