I've had this phone for about a month, had the same issue 2 weeks in. Verizon had me do a hard factory reset as well. That (besides erasing everything I had accrued to that point including apps and customizations) seemed to fix it... for about 2 more weeks. Started happening again. Can't make calls, can't text, can't use internet, reboots randomly on average once an hour but sometimes 4 times in 10 minutes, you never can tell. I have factory reset it 4 times now, but its still doing the same thing. Please, does anyone have any answers to this?!