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    Default New here and NOT happy with VZW or Tbolt

    I only came by to see what other issues people had with this crap phone. I am on my third and none of them has ever worked correctly. I am not usually a person that agrees with lawsuits and such but when you pay for a phone with certain features and said phone NEVER lives up to said features AND the seller does not do anything to make it right then that is theft. My phone reboots, loses conectivity CONSTANTLY, GPS takes a week to find itself, and I'm probably things leaving out. OH and I'm lucky if I get 4 hrs out of it. I'm not sure how many of you have these issues but how WHY do we put up with it? I did have a good conversation with the rep this morning that offered me 100$ and an early upgrade. I'm greatful and its more than I thought I would get offered but its still wrong it shouldnt come out of my pocket at all to get a phone that works. Am I just a ***** or am I right?

    THanks for listening
    IM DONE NOW.
  2. #2  
    project.in.process's Avatar

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    Default Re: New here and NOT happy with VZW or Tbolt

    Quote Originally Posted by Rick Beebout View Post
    I only came by to see what other issues people had with this crap phone. I am on my third and none of them has ever worked correctly. I am not usually a person that agrees with lawsuits and such but when you pay for a phone with certain features and said phone NEVER lives up to said features AND the seller does not do anything to make it right then that is theft. My phone reboots, loses conectivity CONSTANTLY, GPS takes a week to find itself, and I'm probably things leaving out. OH and I'm lucky if I get 4 hrs out of it. I'm not sure how many of you have these issues but how WHY do we put up with it? I did have a good conversation with the rep this morning that offered me 100$ and an early upgrade. I'm greatful and its more than I thought I would get offered but its still wrong it shouldnt come out of my pocket at all to get a phone that works. Am I just a ***** or am I right?

    THanks for listening
    IM DONE NOW.
    you're right, in a way. but every phone has its shortcomings. (even the i&hone4 couldn't be used by LeftHanders...seriously..come on)
    it does suck that battery life is less than desirable, but that's fixable by rooting (change ROM, go AOSP, change kernel, remove bloatware) or simple modifications of the phone (switch to 3g, use wifi, lower screen brightness, minimize your auto-sync frequency, lower screen-timeout)
    GPS is shotty--but that's fixable by rooting or simple modifications to the phone (upgrade your radio).
    reboots were annoying, but that's fixable by rooting or updating your phone software. since i've rooted, i've not had one single reboot--and many who updated their phone to GB leaks haven't had many reboots, either.

    the phone isn't everything HTC/VZW said it would be at launch (skype? anyone?) but since you bought the phone, you can mod the phone. might void a warranty but you bought it. you have just as much ability to make it work as the next person (unless you're not willing to or not particularly tech savy, in which case forget i said it)

    sorry you've had such a bad time, but many of the problems you'e stated have been addressed by homebrew Developers who are found in the Roots/Hacks forums here & xda, rootzwiki & are more than willing to help you maximize your phone.
    best of luck.

    if you've explorer alternatives & tried the simple solutions to extend battery, fix gps & reboots, then ok. you've done what most people have. if not, then there's a good quote from the tv show Frasier.
    frasier, "you have no right to complain about a problem unless you've first done something in attempt to fix the problem"

    i have become frustrated with the phone, too. where's Gingerbread without rooting? that still irks me. but considering there are loads of people that have fixed problems HTC never once pushed a fix-patch for & these people are doing it on their spare time (imoseyon, BAMF, Chingy, Adrynaline, etc), the resources are out there to correct mistakes that shouldn't have been there in the first place. but the fixes are there & i'll take advantage of them.

    every phone on the market will have problems. any operating system. and there will always be "it could be better" posts. that can only be expected. some people just make the best of the phones they can afford & modify annoyances that can be corrected.
    hope you find a phone that you like.
    jordanmarx likes this.
  3. #3  
    jd07bos's Avatar

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    Default Re: New here and NOT happy with VZW or Tbolt

    I'm on your side man, I paid full retail for this brick because I didn't have an upgrade. Cant wait for the Vigor
  4. #4  

    Default Re: New here and NOT happy with VZW or Tbolt

    Love my Bolt....never had an issue with it!
  5. #5  
    FrankXS's Avatar

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    Quote Originally Posted by jd07bos View Post
    I'm on your side man, I paid full retail for this brick because I didn't have an upgrade. Cant wait for the Vigor
    So, full retail again, same situation. Okay then.

    -Frank

    Sent from my HTC ThunderBolt 4G/LTE using Tapatalk
  6. #6  

    Default Re: New here and NOT happy with VZW or Tbolt

    I've had the same EXACT issues with my tbolt. To say the least, it pisses me off. It reboots daily and I've been in the V store countless times and they recognize the issue! They say we can get you a replacement but it would be the same software version and there are no guarantees it won't happen with the new one! What a joke. I like sense but the phone software issues are making me hate the phone. Really sad to have the problems.

    I'm curious, what did you say to the rep when you called V to complain?
  7. #7  

    Default Re: New here and NOT happy with VZW or Tbolt

    the way things are going i dont think you'll ever get a phone that works as it should..they keep cranking out new phones and never really fix what they already have made..instead they spend all their time working on a new new phone.they should scale back the the creation of new phones and work on making what is out there work the way it should plus some time on battery technology
  8. #8  
    mmontel's Avatar

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    Default Re: New here and NOT happy with VZW or Tbolt

    Sorry you are so unhappy. Those issues are frustrating. It is not a perfect phone, in fact I have never had one that was. Every phone has shortcomings it just depends what you are will to deal with. Luckily I have minimal issues, ones that I could find answers to in forums. The only issue I still deal with is the lousy battery life but I am willing to carry a backup battery. That is incovenient but it solves the problem. I happen to love the phone enough to put up with the issues it has presented. Although a phone should provide what it advertised (skype) that was not important for me. As for VZW, there is only one store that has a tech department that is competent. I will not use phone support - that is a hit or miss. Maybe try another store for tech help? The rebooting and GPS issues were something I dealt with in the past but I thought were resolved. I hope the early upgrade will be something that works for you and you get a phone that meets your needs.
  9. #9  

    Default

    Quote Originally Posted by Rick Beebout View Post
    I only came by to see what other issues people had with this crap phone. I am on my third and none of them has ever worked correctly. I am not usually a person that agrees with lawsuits and such but when you pay for a phone with certain features and said phone NEVER lives up to said features AND the seller does not do anything to make it right then that is theft. My phone reboots, loses conectivity CONSTANTLY, GPS takes a week to find itself, and I'm probably things leaving out. OH and I'm lucky if I get 4 hrs out of it. I'm not sure how many of you have these issues but how WHY do we put up with it? I did have a good conversation with the rep this morning that offered me 100$ and an early upgrade. I'm greatful and its more than I thought I would get offered but its still wrong it shouldnt come out of my pocket at all to get a phone that works. Am I just a ***** or am I right?

    THanks for listening
    IM DONE NOW.
    Not to be rude, but did you visit this forum BEFORE you chose the phone? If so, you knew what you were getting into and shouldn't be complaining, if not...shame on you for not doing your due diligence when forking over the money we spend on theses devices. All of the issues you described will go away with root, if you don't want to do that package it up and sell it on Ebay. Good luck with whatever you decide.

    Sent from my Thunderbolt via Tapatalk
  10. #10  
    waker's Avatar

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    You folks need iPhones IMO. The bolt is awesome.

    Sent from my Bolt via Tapatalk.
  11. #11  
    mmontel's Avatar

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    I learned my lesson with the BB Storm. Never again will I buy a phone before the brave people on forums like this test it out. But in the same breath, one should be able to get adequate tech support from the carrier.
    Mike_is_Mike likes this.
  12. #12  

    Default

    Quote Originally Posted by onthewhole View Post
    You folks need iPhones IMO. The bolt is awesome.

    Sent from my Bolt via Tapatalk.
    Agreed, I love this phone

    Sent from my Thunderbolt via Tapatalk
  13. Thread Author  Thread Author    #13  

    Default Re: New here and NOT happy with VZW or Tbolt

    You're joking right,,,, You think in any realm of buisiness ethics and doing the right thing as a person or in business that I should have to use work arounds and jump through hoops to get my phone to just do what it was intended to in the first place??? I'm not talking about modifying it to get more performance out of an already good product. Your talking about rooting and stuff(something I dont do or play with) just to get the phone to do what I paid good money to have it do and was advertised to do in the beginning. I'm sure your joking.
  14. #14  
    waker's Avatar

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    What kills me is all the phones they allow to be returned. Driving up cost one would think. I wish they would just tell then to chill and that software will fix any issues soon.

    Like op here. A new phone won't fix anything. it isn't hardware most of the time. Go get an adult speak and spell.

    Sent from my Bolt via Tapatalk.
  15. #15  
    waker's Avatar

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    Default

    Quote Originally Posted by Rick Beebout View Post
    You're joking right,,,, You think in any realm of buisiness ethics and doing the right thing as a person or in business that I should have to use work arounds and jump through hoops to get my phone to just do what it was intended to in the first place??? I'm not talking about modifying it to get more performance out of an already good product. Your talking about rooting and stuff(something I dont do or play with) just to get the phone to do what I paid good money to have it do and was advertised to do in the beginning. I'm sure your joking.
    No. I think you should complain to Verizon and get an iPhone. Anything you complain about falls on deaf ears here IMO.

    Sent from my Bolt via Tapatalk.
  16. #16  

    Default Re: New here and NOT happy with VZW or Tbolt

    Quote Originally Posted by Rick Beebout View Post
    I only came by to see what other issues people had with this crap phone. I am on my third and none of them has ever worked correctly. I am not usually a person that agrees with lawsuits and such but when you pay for a phone with certain features and said phone NEVER lives up to said features AND the seller does not do anything to make it right then that is theft. My phone reboots, loses conectivity CONSTANTLY, GPS takes a week to find itself, and I'm probably things leaving out. OH and I'm lucky if I get 4 hrs out of it. I'm not sure how many of you have these issues but how WHY do we put up with it? I did have a good conversation with the rep this morning that offered me 100$ and an early upgrade. I'm greatful and its more than I thought I would get offered but its still wrong it shouldnt come out of my pocket at all to get a phone that works. Am I just a ***** or am I right?

    THanks for listening
    IM DONE NOW.
    Welcome to Verizon's first 4G phone.
  17. Thread Author  Thread Author    #17  

    Default Re: New here and NOT happy with VZW or Tbolt

    Quote Originally Posted by hotelmrrsn View Post
    Not to be rude, but did you visit this forum BEFORE you chose the phone? If so, you knew what you were getting into and shouldn't be complaining, if not...shame on you for not doing your due diligence when forking over the money we spend on theses devices. All of the issues you described will go away with root, if you don't want to do that package it up and sell it on Ebay. Good luck with whatever you decide.

    Sent from my Thunderbolt via Tapatalk
    Actually no, I didnt know it existed but that makes no difference a company should sell and or manufacture and stand behind products that perform as advertised. The issues I have had with 3 of these phones now are all similar and show that Verizon and HTC care more about trapping cusomers into contracts and phones that dont work correctly than making sure customers are happy with phones that work the way they were intended. As a consumer I should not have to jump through hoops to get a product that works and as a consumer I expert a company I spend hundereds and thousands of dollars with over time to assure me that my investment in their product is a smart choice by backing up what they sell and making sure the stuff works before they throw it out on the market.
  18. #18  

    Default Re: New here and NOT happy with VZW or Tbolt

    Quote Originally Posted by onthewhole View Post
    What kills me is all the phones they allow to be returned. Driving up cost one would think. I wish they would just tell then to chill and that software will fix any issues soon.

    Like op here. A new phone won't fix anything. it isn't hardware most of the time. Go get an adult speak and spell.

    Sent from my Bolt via Tapatalk.
    What is your definition of "soon?" The phone has been out for over 6 months and they are still trying to "fix" it?!
  19. #19  

    Default

    Quote Originally Posted by Rick Beebout View Post
    You're joking right,,,, You think in any realm of buisiness ethics and doing the right thing as a person or in business that I should have to use work arounds and jump through hoops to get my phone to just do what it was intended to in the first place??? I'm not talking about modifying it to get more performance out of an already good product. Your talking about rooting and stuff(something I dont do or play with) just to get the phone to do what I paid good money to have it do and was advertised to do in the beginning. I'm sure your joking.
    Nope, not joking at all. If you believe everything you read in a marketing campaign then that's on you. What do expect them to say: "it works most of the time but might reboot, have GPS issues and under perform...individual results may vary." Come on man, do your own research don't expect Verizon, sprint, t mobile, att, HTC, motorola etc to tell you the whole story. User reviews should always be your guide. Right, wrong or indifferent you have yourself to blame for your lack of research prior to purchase. Good luck with your lawsuit.

    Sent from my Thunderbolt via Tapatalk
  20. #20  
    waker's Avatar

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    Quote Originally Posted by Mike_is_Mike_is View Post
    What is your definition of "soon?" The phone has been out for over 6 months and they are still trying to "fix" it?!
    I didn't say anything about soon

    Edit. LOL I did sorry. Didn't mean soon.

    My point stands. Take it back and get something else.

    Again. Mine rocks the shizzle.

    Sent from my Bolt via Tapatalk.
  21. #21  
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    Default Re: New here and NOT happy with VZW or Tbolt

    I see a lot of people who should have used some common sense and waited before they bought. Every one of the issues described in this thread became obvious within the first two weeks, and you have a 14 day return policy.

    Nobody to blame but yourself if you feel jipped.

    Never buy a device for what it may do in the future. Only purchase for what it can do now.
    mightyfacundo and waker like this.
  22. #22  

    Default

    Quote Originally Posted by Adrynalyne View Post
    I see a lot of people who should have used some common sense and waited before they bought. Every one of the issues described in this thread became obvious within the first two weeks, and you have a 14 day return policy.

    Nobody to blame but yourself if you feel jipped.

    Never buy a device for what it may do in the future. Only purchase for what it can do now.
    Amen!

    Sent from my Thunderbolt via Tapatalk
    waker likes this.
  23. Thread Author  Thread Author    #23  

    Default Re: New here and NOT happy with VZW or Tbolt

    I didnt ask for the phone to walk on water or tuck me in at night....the stuff these things do or do not do should be basic stuff now for these phones and I recieved this phone shortly after it was released so getting info off a place like this was not an option. If your willing to root and tweak to get the phone to do the BASIC stuff great and good for you (I shouldnt have to). I'm not a techno geek tryng to buy and keep up with the newst latest stuff I dont root phones. I was just up for an upgrade and had broken my phone so I used my upgrade instead of waiting for warranty and ended up with this POS.
    Mike_is_Mike and JHock08 like this.
  24. #24  

    Default Re: New here and NOT happy with VZW or Tbolt

    Quote Originally Posted by Rick Beebout View Post
    I didnt ask for the phone to walk on water or tuck me in at night....the stuff these things do or do not do should be basic stuff now for these phones and I recieved this phone shortly after it was released so getting info off a place like this was not an option. If your willing to root and tweak to get the phone to do the BASIC stuff great and good for you (I shouldnt have to). I'm not a techno geek tryng to buy and keep up with the newst latest stuff I dont root phones. I was just up for an upgrade and had broken my phone so I used my upgrade instead of waiting for warranty and ended up with this POS.
    Amen!
    JHock08 likes this.
  25. #25  
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    Default Re: New here and NOT happy with VZW or Tbolt

    You don't have to be a techno geek, as you call it, to notice every one of the issues you described. Your normal usage would have shown it. You then proceeded to keep it past the return date. If you are not in a position to fix things yourself (enter techno-geek), then you should have returned it until said things were fixed.

    Buyer beware. You made a poor choice.

    Pro tip: Never buy first generation ANYTHING unless you are prepared for there to be some issues.
    thelle7 and nate44 like this.
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