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Re: Where is the customizable dock?
Sorry to keep mentioning this (but the problem keeps getting mentioned in different places).
There's a free app called "Go Launcher" in the Marketplace. It's like HTC Sense on steroids. Autorotate portrait/landscape home screen, ability to do icon layouts other than 4x4 (5x5? 4x2? Go for it!), and a customizable dock that contains 5 items (and can be slid independently of the home screen, if you like, for up to 3 docks and 15 items - though I find the idea of a sliding dock really confusing).
It also adds the ability to change app icons (even completely custom icons you can download), adds a ton of new downloadable skins (some free, some paid), gobs of new widgets with more available for download, swirly/slidey/swooshy/cube transition effects, and probably a hundred other little enhancements I'm completely forgetting.