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  1. Thread Author  Thread Author    #1  

    Default Some HTC reps shouldn't have jobs....

    Since the Gingerbread update, my voice mail isn't working right. The icon doesn't disappear once I have cleared out the messages AND then the message at the bottom of the screen still says I have messages.
    Yesterday I did a battery pull and then the message icon stopped appearing.
    I went into Verizon and they suggested a hard factory reset.

    Still not working..........grrrr.

    I email HTC and the reply is to let them know the device I am using and the carrier and explain the issue.
    Can't their reps read English? I clearly didn't get someone who understands I have the Thunderbolt, it has been updated to Gingerbread and it is Verizon. My voice message icon is not working nor when I delete messages, the message at the bottom of the screen also doesn't clear.

    What is there not to understand?

    ohhh and then to have someone recommend google voice..........if I wanted google voice I would use it.
    when someone wants their current issue resolved with THAT situation, please don't suggest another option, especially since the user also stated clearly they want their carrier voice message icon fixed.
    If someone asks if there are alternatives, then fine. But actively listening.........I want my CARRIER issue resolved....I don't want an alternate voice message.
    People not only need to read and know what the customer is asking, but stick to that problem and not suggest something else. That doesn't resolve the problem at hand. And when people talk to you, really listen to what the customer is saying. If they want a car, would you sell them an SUV?

    I am on the band wagon. Sorry, but I am tired of being told well do this instead INSTEAD of resolving the issue.
    sent from either my Samsung Galaxy Note2 or my
    Samsung Galaxy Tab 10.1
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  2. #2  
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    Default Re: Some HTC reps shouldn't have jobs....

    Quote Originally Posted by Jude526 View Post
    Since the Gingerbread update, my voice mail isn't working right. The icon doesn't disappear once I have cleared out the messages AND then the message at the bottom of the screen still says I have messages.
    Yesterday I did a battery pull and then the message icon stopped appearing.
    I went into Verizon and they suggested a hard factory reset.

    Still not working..........grrrr.
    Is this the first time VZW told you to do a Factory Reset and it didn't fix the problem? Stop listening to VZWs CS about Factory Reset. A Factory Reset is a last resort, not a first. This forum has had all kinds of "fixes/workarounds" for this in the last few days.

    [Here's] what I suggest.

    Hope your new job is going well. I guess that's probably why you didn't have time to cruise the forums about this issue.

    -Frank
    Last edited by FrankXS; 10-01-2011 at 12:04 PM.
    [HTC Thunderbolt™ 4G/LTE!]
    It's not your dream phone. It's the one after that!©
    Look here for a [VZW Coverage Map] to check your area. Select 4G before hitting [Refresh]
  3. Thread Author  Thread Author    #3  

    Default Re: Some HTC reps shouldn't have jobs....

    Frank........this week has been grueling LOL there were 29 people in the orientation and 15 of us were chosen yesterday to move forward. So, it is OFFICIAL now...........am employed.....start the training Monday.
    I haven't seen a fix for this sorry for my rant.......HTC didn't read my email correctly and I don't know why people can't read what the problem is..........duh......Verizon duh.....thunderbolt......dug gingerbread.....
    this redhead is in a mood........
    sent from either my Samsung Galaxy Note2 or my
    Samsung Galaxy Tab 10.1
    Johnly likes this.
  4. #4  

    Default

    Quote Originally Posted by Jude526 View Post
    Since the Gingerbread update, my voice mail isn't working right. The icon doesn't disappear once I have cleared out the messages AND then the message at the bottom of the screen still says I have messages.
    Yesterday I did a battery pull and then the message icon stopped appearing.
    I went into Verizon and they suggested a hard factory reset.

    Still not working..........grrrr.

    I email HTC and the reply is to let them know the device I am using and the carrier and explain the issue.
    Can't their reps read English? I clearly didn't get someone who understands I have the Thunderbolt, it has been updated to Gingerbread and it is Verizon. My voice message icon is not working nor when I delete messages, the message at the bottom of the screen also doesn't clear.

    What is there not to understand?

    ohhh and then to have someone recommend google voice..........if I wanted google voice I would use it.
    when someone wants their current issue resolved with THAT situation, please don't suggest another option, especially since the user also stated clearly they want their carrier voice message icon fixed.
    If someone asks if there are alternatives, then fine. But actively listening.........I want my CARRIER issue resolved....I don't want an alternate voice message.
    People not only need to read and know what the customer is asking, but stick to that problem and not suggest something else. That doesn't resolve the problem at hand. And when people talk to you, really listen to what the customer is saying. If they want a car, would you sell them an SUV?

    I am on the band wagon. Sorry, but I am tired of being told well do this instead INSTEAD of resolving the issue.
    I actually got an htc rep and a vzw rep together in a conference call. Neither was familiar with gb features. Htc rep said none of their demos have gb so no way she could lead me through steps. Htc rep also said vm notifications is a third party app installed by vzw so htc doesn't support it. Vzw rep denied that (after htc rep hung up). Vzw rep ended up giving me vvm (because I asked for it). I love vvm so I have no complaints about vm notifications at the moment.

    Because menus are a little different in gb htc reps are worthless if they don't have a working tbolt with gb as a demo.

    At this point all I hope for is an eventual cure for the data drops. I expect to lose data in a dead zone but I shouldn't have to do a reset to get it back (and no - airplane toggle or cdma toggle do not work for me.

    I would also love a fix for the diminishing screen sensitivity when phone is being charged. I'm not sure if that is a bug that can be fixed or a hardware issue.
  5. #5  
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    Default Re: Some HTC reps shouldn't have jobs....

    Not to beat a dead horse, but Verizon pulled the update due to broken voicemail. No amount of calls will fix it.

    Rooting on the other hand, and running a BAMF rom or fixing it yourself...
    spartanguy81 likes this.
  6. Thread Author  Thread Author    #6  

    Default

    I have gingerbread on my phone. Wasn't pulled on mine

    Sent from my ADR6400L using Tapatalk
    sent from either my Samsung Galaxy Note2 or my
    Samsung Galaxy Tab 10.1
  7. #7  
    Adrynalyne's Avatar
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    Default Re: Some HTC reps shouldn't have jobs....

    Quote Originally Posted by Jude526 View Post
    I have gingerbread on my phone. Wasn't pulled on mine

    Sent from my ADR6400L using Tapatalk
    They don't pull it from the phone...they pulled it off their OTA update servers....
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  8. #8  

    Default Re: Some HTC reps shouldn't have jobs....

    Quote Originally Posted by Jude526 View Post
    I have gingerbread on my phone. Wasn't pulled on mine

    Sent from my ADR6400L using Tapatalk
    Pulled means it is no longer available to anyone. They can not remove it (pull it) from your phone remotely once it is installed.
    No matter how hard you push the envelope, it will always be stationery...
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  9. #9  
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    Default Re: Some HTC reps shouldn't have jobs....

    Quote Originally Posted by Jude526 View Post
    I have gingerbread on my phone. Wasn't pulled on mine

    Sent from my ADR6400L using Tapatalk
    Call and ask VZW for free visual voice mail until the notification is fixed.
  10. Thread Author  Thread Author    #10  

    Default

    I tried. They wouldn't give it to me

    sent from my Thunderbolt....and the thunder rolls !
    sent from either my Samsung Galaxy Note2 or my
    Samsung Galaxy Tab 10.1
  11. Thread Author  Thread Author    #11  

    Default

    My only issue is the voice message

    sent from my Thunderbolt....and the thunder rolls !
    sent from either my Samsung Galaxy Note2 or my
    Samsung Galaxy Tab 10.1
  12. #12  
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    Quote Originally Posted by Jude526 View Post
    I tried. They wouldn't give it to me

    sent from my Thunderbolt....and the thunder rolls !
    Hint: Call again.

    -Frank

    Sent from my HTC ThunderBolt 4G/LTE using Tapatalk
    [HTC Thunderbolt™ 4G/LTE!]
    It's not your dream phone. It's the one after that!©
    Look here for a [VZW Coverage Map] to check your area. Select 4G before hitting [Refresh]
  13. #13  
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    Default Re: Some HTC reps shouldn't have jobs....

    Download YouMail from the market. It's a free visual voicemail app and will notify you when you have voicemail. It's not instantaneous but it works well
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  14. Thread Author  Thread Author    #14  

    Default

    Thank you

    sent from my Thunderbolt....and the thunder rolls !
    sent from either my Samsung Galaxy Note2 or my
    Samsung Galaxy Tab 10.1
  15. Thread Author  Thread Author    #15  

    Default

    Quote Originally Posted by FrankXS View Post
    Hint: Call again.

    -Frank

    Sent from my HTC ThunderBolt 4G/LTE using Tapatalk
    Are they offering it cause the Rep said they werent

    sent from my Thunderbolt....and the thunder rolls !
    sent from either my Samsung Galaxy Note2 or my
    Samsung Galaxy Tab 10.1
  16. #16  
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    Default Re: Some HTC reps shouldn't have jobs....

    Quote Originally Posted by Jude526 View Post
    Are they offering it cause the Rep said they werent

    sent from my Thunderbolt....and the thunder rolls !
    I don't think I've ever talked to two reps who gave the same answer. Well, I might be exagerating a bit, but not too much.

    Anyway, really it's no big deal. Whatever works for you. I'm not sure if being a VZW customer since day-1 makes any difference or not. Probably not. I think it's all in the delivery

    -Frank
    [HTC Thunderbolt™ 4G/LTE!]
    It's not your dream phone. It's the one after that!©
    Look here for a [VZW Coverage Map] to check your area. Select 4G before hitting [Refresh]
  17. Thread Author  Thread Author    #17  

    Default

    Thanks Frank

    They gave me a Freeman month and told me to call back before my new bill cycle and if not resonved they'll give me. 2 nd month.



    sent from my Thunderbolt....and the thunder rolls !
    sent from either my Samsung Galaxy Note2 or my
    Samsung Galaxy Tab 10.1
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  18. #18  

    Default Re: Some HTC reps shouldn't have jobs....

    Quote Originally Posted by Jude526 View Post
    Thanks Frank

    They gave me a Freeman month and told me to call back before my new bill cycle and if not resonved they'll give me. 2 nd month.



    sent from my Thunderbolt....and the thunder rolls !


    I might have to make that call.
  19. Thread Author  Thread Author    #19  

    Default

    Free*

    sent from my Thunderbolt....and the thunder rolls !
    sent from either my Samsung Galaxy Note2 or my
    Samsung Galaxy Tab 10.1
  20. Thread Author  Thread Author    #20  

    Default

    Quote Originally Posted by FrankXS View Post
    I don't think I've ever talked to two reps who gave the same answer. Well, I might be exagerating a bit, but not too much.

    Anyway, really it's no big deal. Whatever works for you. I'm not sure if being a VZW customer since day-1 makes any difference or not. Probably not. I think it's all in the delivery

    -Frank
    I am always polite. Even if have been with then sjbce the days of the dinosaur

    sent from my Thunderbolt....and the thunder rolls !
    sent from either my Samsung Galaxy Note2 or my
    Samsung Galaxy Tab 10.1
  21. #21  
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    Default Re: Some HTC reps shouldn't have jobs....

    Quote Originally Posted by Jude526 View Post
    Thanks Frank

    They gave me a free month and told me to call back before my new bill cycle and if not resolved they'll give me 2nd month.
    I'm glad it worked out for you - at least for the time being. I really can't see why that would be an issue for VZW. They pushed an OTA that broke the vm notification they should be eager to fix that with vvm. I mean, it's a phone and the incremental cost to VZW is next to nothing (might actually be nothing).

    Good luck with the new job.
  22. #22  
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    Default Re: Some HTC reps shouldn't have jobs....

    Quote Originally Posted by Jude526 View Post
    I am always polite. Even if have been with then sjbce the days of the dinosaur

    sent from my Thunderbolt....and the thunder rolls !
    I know we don't want to get this thread entirely off topic... or is it? But, I just want to respond to this "polite" stuff. Yes, be polite. But very often that is not enough. If you have a request that will satisfy you, you should tell the CS rep exactly what it will take to satisfy you. Because, they are not smart enough to think of a lot of things themselves. And, they can't read your mind.

    When I called I was polite. But I also told the rep exactly what would satisfy me. It went something like, "I had to sign up for Visual Voicemail because of the VZW OTA that was forced on my phone in order to maintain my voicemail notifications which are part of the VZW free service. I will patiently wait for an HTC/VZW 'fix', but I want my account to be annotated and credited for the $2.99 that I had to spend. I use this phone for my work and I cannot go without a VM indicator for even one day" .Next thing was -- let me talk to my supervisor. Point is, I was "polite", but stated clearly what would satisfy me. Don't expect the CS rep to guess what would satisfy you.

    -Frank
    [HTC Thunderbolt™ 4G/LTE!]
    It's not your dream phone. It's the one after that!©
    Look here for a [VZW Coverage Map] to check your area. Select 4G before hitting [Refresh]
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  23. Thread Author  Thread Author    #23  

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    You just were insulting about the intelligence if a CS Rep. I had told him what would make me happy concerning the problem. The first one said he couldn't do it. 2nd one the same. 3's a charm and he said he would be happy to assist and made the offer. I have had CS reps thin k for themselves before. Not all of them lack . That's like saying all sales people are +++++++ some people really make the effort. Some just want the paycheck. That's what separates them from a true professional.

    sent from my Thunderbolt....and the thunder rolls !
    sent from either my Samsung Galaxy Note2 or my
    Samsung Galaxy Tab 10.1
  24. Thread Author  Thread Author    #24  

    Smile Re: Some HTC reps shouldn't have jobs....

    Quote Originally Posted by Wildside View Post
    I'm glad it worked out for you - at least for the time being. I really can't see why that would be an issue for VZW. They pushed an OTA that broke the vm notification they should be eager to fix that with vvm. I mean, it's a phone and the incremental cost to VZW is next to nothing (might actually be nothing).

    Good luck with the new job.
    Thanks
    Also thanks for the well wishes on the job. Start training Monday. Classroom like training Mon-Fri
    Then the fun begins.....
    sent from either my Samsung Galaxy Note2 or my
    Samsung Galaxy Tab 10.1
  25. #25  
    FrankXS's Avatar

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    Quote Originally Posted by Jude526 View Post
    You just were insulting about the intelligence if a CS Rep.
    You're right. Bad choice of words. Didn't mean to be. Sorry to CS reps. I know there are a lot of good ones out there.

    -Frank

    Sent from my HTC ThunderBolt 4G/LTE using Tapatalk
    [HTC Thunderbolt™ 4G/LTE!]
    It's not your dream phone. It's the one after that!©
    Look here for a [VZW Coverage Map] to check your area. Select 4G before hitting [Refresh]
    Jude526 likes this.
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