Camera won't work on new Thunderbolt

[Spacemaker24]

My wife's new Thunderbolt arrived on Monday and all is well.

Except that the camera and camcorder won't work. It starts to open then closes immediately. It won't even open to the point where anything is visible. I removed the little piece of sticky plastic that was in place for shipping.

Am I missing something?

 

[FrankXS]

My wife's new Thunderbolt arrived on Monday and all is well.

Except that the camera and camcorder won't work. It starts to open then closes immediately. It won't even open to the point where anything is visible. I removed the little piece of sticky plastic that was in place for shipping.

Am I missing something?

Try this: Menu | Settings | Scroll down to select Applications | Manage Applications | All Tab. Scroll down to select the Camera app, select clear Cache and Data. Then Stop (if able). Restart the Camera app and see it if works now.

-Frank

 

[Spacemaker24]

Tried that. There is 0.00 in cache and data. But I do get the option to Force Close. I am not super tech savvy when it comes to these phones but I know a decent amount. It seems as if there may be a hardware issue.

 

[FrankXS]

Tried that. There is 0.00 in cache and data. But I do get the option to Force Close. I am not super tech savvy when it comes to these phones but I know a decent amount. It seems as if there may be a hardware issue.

Well, since it's a brand new phone, the only other thing I'd try is a battery/SIM pull, wait 2 minutes, reassemble and restart. If that doesn't do it either, I'd have them send you another NEW one.

-Frank

 

[Spacemaker24]

I will try that this evening when the phone is here.

Thanks for the help.

 

[defcon999]

Have you thought about trying to Root?. If it doesn't help, you can unroot and send it back

 

[Spacemaker24]

Have you thought about trying to Root?. If it doesn't help, you can unroot and send it back

I know nothing about rooting.

I will do some research and see if it's something I would consider. If I screw up my wife's phone I'll be cut off for a week.

 

[jd07bos]

Don't bother diagnosing, its brand new get a replacement!

Sent via Tapatalk via Thunderbolt

 

[bjboucher]

Have you thought about trying to Root?. If it doesn't help, you can unroot and send it back

I would not go through that to diagnose a problem. I would get a replacement. The problem sounds like the problem that existed in the initial gingerbread releases but if you are on stock software you shouldn't have that issue.

 

[UndergroundWire]

I would not go through that to diagnose a problem. I would get a replacement. The problem sounds like the problem that existed in the initial gingerbread releases but if you are on stock software you shouldn't have that issue.

Yeah that was a per-release version of Gingerbread where Verizon put a stop mechanism on that.

Does your Google Talk force close too. Perhaps you should check your software version.

Menu -> Settings -> About Phone -> Software information

Is the software number 2.11.605.5?

If not go back to the home screen

Menu -> Settings -> Software update -> Check new

Also any software you installed when this started happening (in case none of the above seem to help you)?

 

[toothdoc4]

I had that happen with my second TB after only having it for 4 days. My recommendation is to just get a replacement. I tried Frank's recommendations and they didn't work for me either.

 

[worwig]

It is brand new. Don't tolerate anything less then a perfect out of the box machine.
If a simple reset doesn't fix it, it is defective. Get it replaced.

 

[Spacemaker24]

Yeah, all of the software is up to date.

Calling VZW to ask for a replacement.

Thanks to all for the suggestions. I just wanted to make sure I wasn't missing something obvious prior to my call.

 

[ggrr8t]

I am curious if you have tried ne of the market apps for the camera, n c if it would work?

 

[Spacemaker24]

They are sending new phone. It will be here tomorrow.

 

[Spacemaker24]

I am curious if you have tried ne of the market apps for the camera, n c if it would work?

I tried the barcode scanner. It failed. Did all the troubleshooting with tech support. Failed. New phone being shipped.

 

[Toad_Toad]

Yeah that was a per-release version of Gingerbread where Verizon put a stop mechanism on that.

Does your Google Talk force close too. Perhaps you should check your software version.

Menu -> Settings -> About Phone -> Software information

Is the software number 2.11.605.5?

If not go back to the home screen

Menu -> Settings -> Software update -> Check new

Also any software you installed when this started happening (in case none of the above seem to help you)?

Everything in your post applies to me except I didn't try the camera until I put a bunch of apps on. They all work fine, but my software is ...605.0. When I update it says I'm already updated. Checked software again, ...605.0. Ughh.
Also, I can't get my netbook to recognize the phone but I haven't looked for that problem yet on the forums. I guess I'll send it back. <heavy sigh>

 

[bjboucher]

Everything in your post applies to me except I didn't try the camera until I put a bunch of apps on. They all work fine, but my software is ...605.0. When I update it says I'm already updated. Checked software again, ...605.0. Ughh.
Also, I can't get my netbook to recognize the phone but I haven't looked for that problem yet on the forums. I guess I'll send it back. <heavy sigh>

You will have to manually install the newest software, the same way you installed the 605.0. You won't get an update because you have an unofficial version of software that the verizon servers won't recognize.

 

[Toad_Toad]

I didn't install the software. It came right out of the box like that.

 

[bjboucher]

I didn't install the software. It came right out of the box like that.

Where did you order your phone from? Was it brand new? 2.11.605.0 was never an official release and shouldn't be on your phone.

You basically have 2 options, call Verizon and get a new phone or you can manually install the software from here:

[Updated] Exclusive: Gingerbread Build 2.11.605.5 For The HTC Thunderbolt, Fixes Several Issues From Official Gingerbread OTA