[Jude526]

I have been on my 2nd replacement 3 weeks. I have had internet issues over a month. At home its been 1X for the most part. I have done two factory resets. Have removed the SIM and the battery. Woke up and only charged up to 64%. I have a new charger.
Called tech support. On the phone 45 minutes. There are no known issues in Cave Creek.
What is weird is the jetpack MiFi I have is flawless.....no internet issues. Am typing on my tablet using my jetpack right now! Flawless. They are sending me a like new certified Resound. I hope it will be good. I love my bolt and don't know why having these problems. I can be in town and its OK. But lately at home not always at top performance.
Will have the Resound on Wed.

[dpham00]

the rezound will have better signal. I had several tbolt and they finally sent me a rezound as a warranty replacement because of signal issues. Also, side by side, I had a rezound, a friend has the tbolt, my friend was often stuck on 1x,while I had 4g on numerous occasions.

[rpz3.14]

I'm more than disappointed with my Thunderbolt. I had a good phone for 8 months, then the micro USB port started to fail (intermittent connection while charging and data transfer). I returned it and they sent out a CLNR Thunderbolt, but the screen was offset so the LED behind the search capacitive button was visible.

I returned that one for another CLNR Thunderbolt, and when I received that one, the screen darkened whenever it was touched. I returned that one, and got another one, where the darkening is worse. I'm now waiting for the last unit I sent back to get there so I can send this one back, too.

At this point, every replacement I get has glaring hardware defects, and I'm really quite annoyed that they got back into a customer's hand when any screening during "reconditioning" would have caught them.

[Jude526]

Hope it works out for you this time. If not ask for a different device like I did.


Thx

[worwig]

I'm more than disappointed with my Thunderbolt. I had a good phone for 8 months, then the micro USB port started to fail (intermittent connection while charging and data transfer). I returned it and they sent out a CLNR Thunderbolt, but the screen was offset so the LED behind the search capacitive button was visible.

I returned that one for another CLNR Thunderbolt, and when I received that one, the screen darkened whenever it was touched. I returned that one, and got another one, where the darkening is worse. I'm now waiting for the last unit I sent back to get there so I can send this one back, too.

At this point, every replacement I get has glaring hardware defects, and I'm really quite annoyed that they got back into a customer's hand when any screening during "reconditioning" would have caught them.

Some bean counter somewhere has decided that it is cheaper to fedex (or UPS or whatever) returned phones to the next customer for testing. I suspect they determined that most phones that are returned have no faults, or the next customer will tolerate the faults. So they just keep sending them out.

Sad.
Too bad ATT doesn't have better coverage. I would have an HTC ONE X in my hands right now.

[defcon999]

I have been on my 2nd replacement 3 weeks. I have had internet issues over a month. At home its been 1X for the most part. I have done two factory resets. Have removed the SIM and the battery. Woke up and only charged up to 64%. I have a new charger.
Called tech support. On the phone 45 minutes. There are no known issues in Cave Creek.
What is weird is the jetpack MiFi I have is flawless.....no internet issues. Am typing on my tablet using my jetpack right now! Flawless. They are sending me a like new certified Resound. I hope it will be good. I love my bolt and don't know why having these problems. I can be in town and its OK. But lately at home not always at top performance.
Will have the Resound on Wed.

I was having issues with my replacement TBolt a month ago...only had the replacement for about 2 weeks and it wouldn't lock GPS signals. So, I called them (Asurion) and they where going to send me a replacement...I asked if they had a NEW IN THE BOX, NEVER BEEN used Tbolt......they did.....they sent it to me and had had ZERO problems with it...other than the 4g signal that everyone else is have (even my son on his NEW STOCK RAZR). So, if I have to replace it again, I will ask for another brand of phone all together.

[Jude526]

I was having issues with my replacement TBolt a month ago...only had the replacement for about 2 weeks and it wouldn't lock GPS signals. So, I called them (Asurion) and they where going to send me a replacement...I asked if they had a NEW IN THE BOX, NEVER BEEN used Tbolt......they did.....they sent it to me and had had ZERO problems with it...other than the 4g signal that everyone else is have (even my son on his NEW STOCK RAZR). So, if I have to replace it again, I will ask for another brand of phone all together.

I donthave ins I have the extended warranty so no out of pocket costs for me But I was told there arent any new. They retired the bolt. Glad Asurion had new for you. If there are issues with the Rezound they told me to call them. Keeping fingers crossed

[defcon999]

I don't have ins I have the extended warranty so no out of pocket costs for me

What is the upfront cost of that?. I have the Asurion insurance and that is $5 a month (or so).

[Jude526]

What is the upfront cost of that?. I have the Asurion insurance and that is $5 a month (or so).

1.99 a month I think

Sent from my ADR6400L using Android Central Forums

[umpirerob]

Well, my daughter has the Rezound... It's pretty awesome. I hope it works for you, ICS and all!

Sent from my HTC Mecha using Tapatalk 2.

[Jude526]

Its bitter sweet because I have loved t his phone. I don't understand why suddenly over the past month have been having issues with it. Verizon says there are no known issues with towers in my area. I had emailed them and asked them to please have someone check out the area. I hope there won't be a problem with the Rezound.

[irocroe]

my bolt is starting to act weird now. to get replacement, I will have to unroot?

[defcon999]

my bolt is starting to act weird now. to get replacement, I will have to unroot?

Yeah, but with the ALL IN ONE TOOL it should take no more than 15-20 mins.

[recDNA]

It's probably due to the radio software that accompanied the most recent software update. Some love it. Some say it ruined their bolts. I run old radio software since my tbolt is rooted and it runs as well as ever. It's a shame stock users cannot roll back updates to a previous version that may work better on their tbolts.

[Synycalwon]

It's probably due to the radio software that accompanied the most recent software update. Some love it. Some say it ruined their bolts. I run old radio software since my tbolt is rooted and it runs as well as ever. It's a shame stock users cannot roll back updates to a previous version that may work better on their tbolts.

What radio software version are you using? I was able to roll back to the 2.11.605.9 software from Dec. 2011 by flashing the RUU, without needing root access, so I'm on baseband version 1.48.00.0930w_3, 0.01.78.0916w_3 (radio software). Regardless, I'm still occasionally experiencing the data drop issue on this older software just as I was on the latest version 2.11.605.19. Note: the data drop issue started the first week of June, otherwise it was rock solid for me previously regardless of software version the phone was running.

From my experience and reading that it's affecting virtually every Verizon 4G LTE phone in some form or another, it has to be the network. Some phones and their software may deal with the problem better than others and in some cases it could be a problem with the phone itself, but I'm absolutely convinced it's the LTE network or in particular how it authenticates phone's. I strongly believe Android Police nailed it with this article,

Now the question is does the fix involve changes to the network AND to phones. If the latter is true, then there should be a forthcoming update to address it (as I've read some rumors to that effect from those who've spoken to tier 2 technical support, taken with a grain of salt of course). No one knows for certain as Verizon is mum on the whole thing.

[Jude526]

On blackberry I could roll back to older software. Can't on android. I am now on my Rezound and knock on wood. So far so good. Verizon told me if there is an issue within 48 hours with internet to call them and they will have a tech check out cave creek. It worked everywhere greatly but at hone this past month. Up to then no issues. Boggles my mind. But am happy so far so we will see

sent from my Rezound

[Green_Laser]

What radio software version are you using? I was able to roll back to the 2.11.605.9 software from Dec. 2011 by flashing the RUU, without needing root access, so I'm on baseband version 1.48.00.0930w_3, 0.01.78.0916w_3 (radio software). Regardless, I'm still occasionally experiencing the data drop issue on this older software just as I was on the latest version 2.11.605.19.

Btw, I'm still on 2.11.605.5 and for a looooong time. I felt, if my radio ain't broke, no need to fix it, and avoided any updates to it. I've had solid performance (I'm on bamf too). But since like you mention, around beginning of June, all I've had is on/off/on/off action on data.

This can't be my phone, my wife's tbolt is not rooted, she has the newest radio .19 and also has data issues.

So I agree with you 100% it's the network. Can they hear us now? We should put some national poll together, I want to see them mum about that. Paying for a faulty service.

Sent from my ADR6400L using Android Central Forums

[Tywone]

I thought I was the only one with issues. I got my TB last April never had one single problem until a few weeks ago. 4G constantly dropping and barely can get 1X, phone restarts, battery life horrible. It powered down yesterday and didn't come back on for over an hour. I guess I need to give em a call too!

Sent from my ADR6400L using Tapatalk 2

[xs11e]

On blackberry I could roll back to older software. Can't on android.

Sure you can, just get the correct zip file (XDA Developers is a good source), put it onto your SD Card and boot the phone into recovery mode. It'll find the file, install it and then you must refuse all updates.

That'll work AFAIK for any android phone.

PS, glad you're happy with the Rezound, I looked at it but I'd really miss the kickstand.....

[Synycalwon]

Sure you can, just get the correct zip file (XDA Developers is a good source), put it onto your SD Card and boot the phone into recovery mode. It'll find the file, install it and then you must refuse all updates.

That'll work AFAIK for any android phone.

PS, glad you're happy with the Rezound, I looked at it but I'd really miss the kickstand.....

Never had a BB, but I'm guessing it was easier to roll back. But, you're right you can roll back on Android (without root), at least I was able to on the Thunderbolt as I mentioned above. Of course that process wipes the device as it reloads the entire system from scratch and then the biggest issue is blocking OTA's, which unfortunately requires root to do.

Myself, I also couldn't give up the kickstand, not happening (don't like cases, so kickstand cases are a no go). Also, I've compared the Rezound to the Thunderbolt many, many times and other than the screen, the Thunderbolt always comes away the winner for me and it has much better build quality IMO. If something were to happen to mine (no insurance or extended warranty), I'd go to my local Best Buy (I've checked, they still have em) and get another even at full retail. That's how strongly I feel about this phone.

Anyway, I'm really curious how Jude's Rezound is working. Sounds like she had hardware issues with the Thunderbolt as is detailed in this post I found on Droidforums.net and which also has some really interesting points regarding the whole data drop issue:



"Why is my LTE device dropping in data.
1) If the device is not staying connected and constantly dropping data it could be a hardware issue.

Solution: Change out devices. Try doing an exchange and if you still experience constant drops you may need to look at swapping to a different handset all together (ie from Nexus to razr).

2) 4g has been working fine but lately I am getting no connection, mms fails, and sometimes calls will not connect

Solution: Swap out sim cards.

3) My 4g works great but out of no where it drops off for 2 mins.

Solution: It is designed that way. Talked to an engineer and the idea is that if a tower gets congested it switches you to another tower. That momentary swap causes you to momentarily lose data.

But that did not happen before. More and more people are buying lte devices causing more congestion. The idea of switching people from tower to tower is designed so you do not lose data completely or for long periods of time. I am playing with at&t lte and I would rather lose data for 2 mins once or twice a day than 20 mins.

But its happening more than twice a day. Call a tech they may need to reset the provisions in your phone to make sure its locking on to the towers. Also as OEMS learn more about the network they are building better radios and more efficient processors to lessen the time it takes to switch."

[am4966]

I'm having problems again on my bolt. Losing 4g,3g and 1x it will also show the white screen with HTC logo doing a fast reboot. When I leave a app.

So tech support says I probably have a virus. I told him I'm not gonna agree with that in fact I can download a virus software it won't show a virus. since there is a app I downloaded that's doing all this to my phone. So he said put it in safe mode and if it continues he'll do a early upgrade.

I'm not sure if I'm down with a early upgrade. I'd take another phone though, probably other than a bolt though.

Sent from my ADR6400L using Android Central Forums

[Synycalwon]

I'm having problems again on my bolt. Losing 4g,3g and 1x it will also show the white screen with HTC logo doing a fast reboot. When I leave a app.

So tech support says I probably have a virus. I told him I'm not gonna agree with that in fact I can download a virus software it won't show a virus. since there is a app I downloaded that's doing all this to my phone. So he said put it in safe mode and if it continues he'll do a early upgrade.

I'm not sure if I'm down with a early upgrade. I'd take another phone though, probably other than a bolt though.

Probably not a virus, but a low memory issue that is causing Sense to either reload or crash/reload. I've only had that happen a couple times after doing something resource intensive on the phone. Losing data or dropping between LTE, 3G, or 1x is a known issue as well. See the above posts for more info. In either case, you may benefit from a master (factory) reset if for anything to get back to a known clean state, or try un-installing an app one at a time to try to isolate the issue.

[am4966]

I've done a hard reset, I have about 2gb left on the phone not sure if the ram is a issue. So I'm rocking the safe mode. Just waiting for the issue to come back. If not then ill look at apps

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[Synycalwon]

I've done a hard reset, I have about 2gb left on the phone not sure if the ram is a issue. So I'm rocking the safe mode. Just waiting for the issue to come back. If not then ill look at apps

It would be low RAM (not storage) causing the Sense crash. You can check it via Menu, Settings, Applications, Running Services. At the bottom on the lower left is the current amount used, lower right current amout free. I believe once you start getting under 200MB or lower, the more likely you'll run into the Sense crash. Mine is typically at 350MB free, 185MB used, but I'm not a typical user as I highly minimize installed apps (dozen total) and even kill a couple that autostart (after first boot up) to keep things running lean and mean.

[dpham00]

Sure you can, just get the correct zip file (XDA Developers is a good source), put it onto your SD Card and boot the phone into recovery mode. It'll find the file, install it and then you must refuse all updates

That'll work AFAIK for any android phone.

PS, glad you're happy with the Rezound, I looked at it but I'd really miss the kickstand.....

Assuming no root, is this something new? When mr1 came out I got the mr1 update, wanted to go back, put the original software on the sd card, and it would not let me install an older ruu. Of course, I was able to root and do it that way.