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Re: Lateral phone switch: which one should I choose?
that is very contrary to my recent experience. I called Verizon Tuesday, and within 10 minutes, with no screaming, cussing, etc, they offered to send me two Rezounds for my trouble. I should have them both by tommorow. it really, really depends on the Verizon Rep you get (make sure you're speaking to Tech support) and how you approach them. if you come off with the attitude that they are "obligated" to give you an upgrade, then chances are you won't get it. if you're patient, and explain your situation calmly and with no venom in your voice, then chances are you will get the better customer service experience. I would continue to call tech support until I get a sympathetic person on the other end, then put on your best performance as to what is happening with your phone and try your best not to "ask" for an upgrade. I think the kicker was when I said "I don't know if I can deal with this issue for the next 8 months, which is when I'm eligible for upgrade." the guy I had actually owned two Tbolts, so he was very empathetic, so MAYBE i got really lucky. I would keep trying, if I were you.
Originally Posted by braxtoq