Woke up this morning to a white triangle/red exclamation point on my Thunderbolt. Couldn't get it to do anything. Pulled batery, booted back up, figured out how to get to a menu. Re-booted again .. tries to update, then back to white triangle. After Googling this problem for the past 30 mins or so, I've concluded that this phone is rooted (Revolutionary, I think, from the error messages on phone), and I guess it can't handle the update that was sent out. It was a refurbished replacement from Asurion, so I didn't root it.. heck I wouldn't even know how to root. How does a non-phone-geek fix this? Can I un-root it? Will factory reset fix it? I'm just three weeks away from an upgrade....just want a working phone.