Online order people, do you have a tracking number?

**roxy surf** · 03-17-2011, 12:15 PM

Originally Posted by diablofreak

mine says shipped but no tracking. it shows via fedex though

I have the same thing

**dbdynsty25** · 03-17-2011, 12:24 PM

Anytime I've ordered a phone online, I get the tracking number at like 5pm PST the day it ships, so no one should be worrying about this.

**htowngator** · 03-17-2011, 12:24 PM

You'll get a tracking number later tonight, I'd assume, once the system updates. More than likely FedEx hasn't picked it up yet.

**Joe378** · 03-17-2011, 12:59 PM

I just got an email from Verizon that it has been shipped and has the tracking number included.

**htowngator** · 03-17-2011, 01:03 PM

mine still says shipped, no tracking

I'm sure it'll be fine though, I think bigger issue are the SIM cards if they forgot to package them

**pnicho** · 03-17-2011, 01:06 PM

Just got my tracking number via email from Verizon. So excited!

**mcmushx15** · 03-17-2011, 01:10 PM

shipped but no tracking, ordered at 6am EST

**indymeh** · 03-17-2011, 01:11 PM

Originally Posted by htowngtr

mine still says shipped, no tracking

I'm sure it'll be fine though, I think bigger issue are the SIM cards if they forgot to package them

I agree the SIM card my be a much bigger issue as the phone wont work without it

**R0ss** · 03-17-2011, 01:33 PM

Spoke with a rep and they're crediting me the $8.99 for shipping - just got my email notification...shipped from PA. Will be here tomorrow before 3pm.

Stoked!

**phantomog** · 03-17-2011, 01:43 PM

order confirmation email at 6:02AM CST.

email with tracking number at 12:42PM. Hope the fedex guy comes to my house first tomorrow!

**bigberries** · 03-17-2011, 01:43 PM

I ordered two TBs about six hours ago on my family plan. I ordered them seperately but at the same time - one after the other. A 1/2 hour ago I got a tracking number for one of the phones I ordered. The order I got the tracking number for is on the line where I already had a smartphone. The other one is an upgrade from a feature phone that did not have a data plan.

edit: as I was typing this post, I just received the other tracking number!

**brucipher** · 03-17-2011, 01:44 PM

I ordered around 7:15am this morning, and I got my tracking number about half an hour ago!

I need to call and get a credit for the overnight shipping, because the code for free shipping would not work for me this morning.

**Littleairjordan1** · 03-17-2011, 01:44 PM

On your confirmation order, what does it say for your shipping option?

**toothdoc4** · 03-17-2011, 01:55 PM

No, it does not. You should receive another email with an order update but that one does not have it on there either. I read somewhere that most people were getting overnight shipping from Verizon automatically.

**htowngator** · 03-17-2011, 01:56 PM

Still no tracking for me. Placed order at 7:45am.

**Littleairjordan1** · 03-17-2011, 01:56 PM

yes it does

**toothdoc4** · 03-17-2011, 02:01 PM

I placed my order at 3:30 Eastern time this morning and I still don't have it. I see that many of you ordered yours later and already have your tracking numbers. Make me sort of wonder how they handle the orders.

**htowngator** · 03-17-2011, 02:04 PM

Originally Posted by toothdoc4

I placed my order at 3:30 Eastern time this morning and I still don't have it. I see that many of you ordered yours later and already have your tracking numbers. Make me sort of wonder how they handle the orders.

Telesales said that everyone will have tracking by this evening and all sales this morning will go out today.

**Cory Streater** · 03-17-2011, 02:21 PM

Do not panic over the lack of being able to track the package online, or the check back tomorrow message. You probably will not be able to do so until at least 4PM local time. They have the tracking #'s ahead of time, but FedEx picks up late in the day, and it takes a while for them to all get scanned into the system. On the west coast they ship out of Ontario, California; so, don't freak out and think it's being shipped from Canada. Secondly, don't freak out at the website saying your order is being processed. Again, it can be as late as 1PM or 2PM before you see this change. This happens with every single release. Actually it happens with everything they ship.

However, you might have an issue. Did you bill to your account by any chance? That can cause delays:

Originally Posted by wickedslow

I ordered and got a confirmation email at 3:17 ET this morning. At 11:00 I got another email saying my order will be processed within 3 business days.
WTF?

**Mz Sauni B** · 03-17-2011, 02:24 PM

Originally Posted by toothdoc4

I placed my order at 3:30 Eastern time this morning and I still don't have it. I see that many of you ordered yours later and already have your tracking numbers. Make me sort of wonder how they handle the orders.

Ditto....

**roxy surf** · 03-17-2011, 02:26 PM

Just got my tracking #, I ordered at 3am...what does indierect signature mean? Can I leave a note at my door with my signature for fedex? I will be in work all day and night.

**phantomog** · 03-17-2011, 02:28 PM

my confirmation email lists the 8.99 charge, but does not indicate what kind of shipping option is chosen.

The shipment notification I received hours later doesn't even indicate, although by using the tracking number provided I can see its overnight.

**htowngator** · 03-17-2011, 02:29 PM

I billed to my account, Cory, but they said it was already shipped yet no FedEx number in the system.

**biff6789** · 03-17-2011, 02:32 PM

Originally Posted by Cory Streater

Do not panic over the lack of being able to track the package online, or the check back tomorrow message. You probably will not be able to do so until at least 4PM local time. They have the tracking #'s ahead of time, but FedEx picks up late in the day, and it takes a while for them to all get scanned into the system. On the west coast they ship out of Ontario, California; so, don't freak out and think it's being shipped from Canada. Secondly, don't freak out at the website saying your order is being processed. Again, it can be as late as 1PM or 2PM before you see this change. This happens with every single release. Actually it happens with everything they ship.

However, you might have an issue. Did you bill to your account by any chance? That can cause delays:

I ordered two TB's on my family account (one for me and one for my brother) and his order showed as shipped right away, but mine showed pending.

So I called Verizon and the girl said that some orders need to be manually processed (something to do with credit card authorization - I dunno...) and she said it can take up to 3 business days to process. When I told her that was unacceptable since I paid extra for overnight shipping (which, like the rest of you, I plan to get refunded for - But I didn't tell her that) she said they almost always get them processed the same day and told me I'd have to just sit and wait.

Take that for what you will...

**toothdoc4** · 03-17-2011, 02:32 PM

I did bill to my account and it says that "most orders are processed within 3 business days." I hope this doesn't mean that I won't get it until the end of next week. I will be kicking myself for not paying for it online.