- 03-18-2011, 02:30 PM #2
- 03-18-2011, 02:32 PM #3
- 03-18-2011, 02:33 PM #4
- 03-18-2011, 02:34 PM #5
- 03-18-2011, 02:35 PM #6
- 03-18-2011, 02:37 PM #7
- 03-18-2011, 02:55 PM #9
- 03-18-2011, 03:03 PM #10
- 03-18-2011, 07:15 PM #11
There's a little glossy 2 page booklet that's in the box; which I quickly tossed aside when I removed it from the packaging.
I finally looked at it, and these steps seem to be the secret to my success:
- Ignore step 1 or you will have that stupid backup assistant program that is unnecessary on an Android phone.
- Make sure TB is powered down and the SIM card is removed.
- Dial 877.807.4646 - from any phone - to activate your 4G LTE service. It also says to have your customer receipt ready because you will be asked to conform the information on it - including the mobile number assigned to the LTE SIM card.
- Insert SIM card and then power up. It will then go through the activation process.
- Get that battery cover put back on - or you'll see the phone stuck in 1x.
- 03-19-2011, 08:29 PM #12
- 79 Posts
Is there a danger in putting it all together, charging it up, THEN turning it on to let the SIM activate?
- 03-19-2011, 08:35 PM #13
- 03-19-2011, 08:36 PM #14
- 03-19-2011, 09:08 PM #15
- 03-19-2011, 10:10 PM #16
Bought my phone this afternoon, but waiting until midnight for activation.
Hopefully I'll be activated in another 2 hours.
Transferred a Prepaid Pay As You Go account to a 1 year Smartphone account.
I was told that I needed to wait until midnight for the account to switch over. Was glad when the rep told me unused prepaid $ would also transfer.
My Prepaid LG Accolade was a good phone, but it's time for something better!
"Two phones enter, one phone leaves. Welcome to ThunderBolt!"
- 03-19-2011, 10:28 PM #17
Seems odd it would take that long unless something is not setup correctly on your line (Data plan - billing etc..) Both of my TB's auto activated when they first turned on -- one took about 2 minutes (could hear the verizon jingle) --- 2nd one activated in about 30 seconds. I would not wait more than 15 minutes before either logging into your MyVerizon or calling. If your SIM card was setup correctly (to your #, ESN etc...) your phone should auto activate when powered on -- No more *228's.
- 03-20-2011, 03:08 AM #18
New TB phone with transfered number from old prepaid account didn't activate after midnight.
Though Verizon did send me an email at midnight that the PrePaid account had been de-enrolled from My Account.
- Tried turning TB power Off and On several times.
- Tried taking the battery out, and putting it back in.
- Tried calling the 877.807.4646 number twice, but after inputing the 10 digit mobile number, recieved an error message "Sorry. I'm having some technical difficulties. Please try again later."
- Unable to login at MyVerizon, because I hadn't set up a MyVerizon account previously.
- Unable to register at MyVerizon, because it says my cell phone number must have service to register.
I'll get it working tomorrow for sure. Should have just gotten a new phone number, though.
- 03-20-2011, 03:23 PM #19
Still don't have ThunderBolt activation yet, but I found out something useful when I stopped off at the VZW Store that I purchased my phone from.
Apparently, if you're switching from a Prepaid to a Postpaid (contract) account, then it will take a full 24 hours for Verizon to transfer the number and setup the new account.
The Verizon rep said that the postpaid account exists, but he was told that the transfer hasn't fully completed yet, and for this type of account transfer it takes 24 hours.
So, my phone should start working pretty soon.
I'll get to keep my old number, and $60 I had on my prepaid account is transferring to my contract account.
Well, at least I had a chance to buy a car charger, a bluetooth headset, and some headphones while I was there.
- 03-20-2011, 03:53 PM #20
- 03-20-2011, 05:32 PM #21
Hmm, almost 26 hours after purchase and the phone is still not working.
Eariler, I was waiting at the VZW Store for 1.5 hours for them to research the problem to tell me that it would activate after 24 hours, and that deadline has come and gone.
Called up Verizon Customer Service, and after 20 minutes they weren't able to push the activation through either.
They said they need to wait for the system to handle the transfer from Prepaid to Contract first, since my account doesn't exist yet.
The customer service rep said she would call me back later on.
If they can't get it activated by tomorrow, then they're getting their phone back and all the accessories too...
- 03-21-2011, 02:42 AM #22
34 hours after purchase, my Thunderbolt still won't activate.
The contract account is messed up. No one at Verizon will fix it. Account MDN and Plan information are blank, account is locked, and the account transfer is stalled.
Since going in person to the Verizon store and also talking on the phone to Customer Service didn't work, I submitting a request via the Verizon website Contact page to the Phones and Accessories - Phone is Not Working section to try to resolve the problem.
Also sent an email to the store rep that sold me the phone.
It's likely that I'll just be returning the phone, and get my money back.
Wish I could enjoy it like the rest of you, but without activation, it's just a fancy $700 FM Tuner.
- 03-21-2011, 01:18 PM #23
- 03-21-2011, 01:22 PM #24
- 03-21-2011, 01:36 PM #25
- 2 Posts
I bought mine on Saturday afternoon and it's still not activated. I am porting a number from ATT to Verizon, and adding it to my wife's account as a new family plan. Verizon said it could take up to three days to work. At this point the phone just says "Please wait while your phone is activating". Wifi does work.
Does anyone else have experience with this sort of number porting? Last time I ported a number a few years ago it only took a few hours.