Camera Distortion - Should I Exchange Phone?

[Puterguru]

I just took a few photos. On the phone they look beautiful however when I transfer them to the PC all of them have a large gray bar at the bottom and dont look very good. I did the same thing with my wifes phone (identical settings in camera) and hers tune out fine.

Should I exchange phone? Here an example. Thanks in advance.

https://picasaweb.google.com/115452168966432431706/Mar192011#

Update - Could someone please do me a favor? After investigating this a little further I've discovered something. The gray bars at the bottom of the pics only show up in Picasa Web Albums. If I email them to my self, put them in dropbox etc, the pictures show up fine, however if I take a pic, click on the pic, hit share and send to Picasa, when I view them on my browser (Google Chrome) there is a gray bar at the bottom. Could someone else try this with their Tbolt? Viewing the pic in Chrome or IE give me the same results, gray bar.

Thanks.

 

[FrankXS]

Gawd, what is that, a wart!

Yeah, I'd return the phone.

-Frank

 

[Puterguru]

Gawd, what is that, a wart!

Yeah, I'd return the phone.

-Frank

If you click on it, it's the Sun through the trees.

 

[FrankXS]

If you click on it, it's the Sun through the trees.

Haha... I was afraid to click on it!

On further consideration of the gray bar... are you using the same technique to transfer the pics from your wife's TBolt to the PC as you are using on your own? On the same PC? Displaying them with the same imaging program? This may not be a camera bug.

-Frank

 

[Mayfly]

Very artsy!

 

[jjcampnr]

Looks like the transfer of the image didn't complete and that gray area is the section of missing image data.

 

[Puterguru]

Looks like the transfer of the image didn't complete and that gray area is the section of missing image data.

I transfered 13 pics and all of them are that way. Return phone?

 

[racedog]

I'm suspecting that the problem you may be having is the depth of field. The camera is focusing on the bright spot for the sun and the aperture may be closing for the proper exposure which will cause a huge change in the depth of field. Try a few more pics of more normal objects/people.

R

 

[RkyMtnHigh]

Try some other pictures. Without a TRUE filter, and relying on the digital ones, it isn't going to work very well. It's a phone, not a Nikon 35mm.

 

[Puterguru]

Let me start all over. I guess I wasn't very clear.

I took 13 pictures with my phone no filters were applied to any of those pictures except for the one I posted in this thread. In every single one of those pictures I have the gray bar at the bottom and all of those pictures were transferred the same identical way.

My wife has a Tbolt. Using the same transfer methods, using the same settings, using no filters or with filters her pictures came out fine.

I guess by deductive reasoning the camera MUST be defective. I was wondering if anyone else is having this problem? I'm not seeing anything on the forums and a Google search brings up nothing. The camera must be defective and I will return it tomorrow.

Thanks for the help.

 

[mlee21]

ahahaha.. kinda off topic, but..

The day I got my phone, I was freaking out cuz my camera was taking the worst pictures ever and I was just about to put my phone back into the box to go return it... when I noticed the plastic slip was still over the lens/led light.. *SMH*

 

[Puterguru]

Well using the same pictures that have the gray bar at the bottom I applied an effect, any effect, auto enhance, overexpose etc transfered them to the PC and the bar is gone. It seems like to me this is something that could possibly be fixed with an OTA update? I really don't want to exchange the phone and get everything set up again but I guess I have no choice.

 

[Puterguru]

Could someone please do me a favor? After investigating this a little further I've discovered something. The gray bars at the bottom of the pics only show up in Picasa Web Albums. If I email them to my self, put them in dropbox etc, the pictures show up fine, however if I take a pic, click on the pic, hit share and send to Picasa, when I view them on my browser (Google Chrome) there is a gray bar at the bottom. Could someone else try this with their Tbolt? Viewing the pic in Chrome or IE give me the same results, gray bar.

Thanks.

 

[paulmike3]

Could someone please do me a favor? After investigating this a little further I've discovered something. The gray bars at the bottom of the pics only show up in Picasa Web Albums. If I email them to my self, put them in dropbox etc, the pictures show up fine, however if I take a pic, click on the pic, hit share and send to Picasa, when I view them on my browser (Google Chrome) there is a gray bar at the bottom. Could someone else try this with their Tbolt? Viewing the pic in Chrome or IE give me the same results, gray bar.

Thanks.

Looks like it's Picasa related. Check this out. It's all Picasa pics taken with the TB camera. Alot of them are the same way. Picasa probably doesn't know how to handle uploads with that resolution and freaks out most of the way through.

https://picasaweb.google.com/lh/view?q=&psc=G&filter=1&camera=ADR6400L#

 

[ggpike]

I have the same issue with Picasa. Every other method of uploading a picture turns out fine, but uploading them to Picasa causes a gray bar to appear at the bottom.

 

[Puterguru]

Thanks to both of you! I appreciate it. Looks like I DON'T have to return my phone.

 

[paulmike3]

Thanks to both of you! I appreciate it. Looks like I DON'T have to return my phone.

No prob!

Hopefully they figure out what's wrong with the uploads and fix it soon. Maybe report it to them, if you haven't already.