Thunderbolt and Business emails - who has done it?
I am moving over to Thunderbolt from a Blackberry.
It was very easy to set up multiple email accounts on the BB - even the web exchange one I have at work.
I was also able to SEND emails from those email accounts from my BB.
On the Thunderbolt, it seems everything gets sent from the gmail account. And I have yet to be able to set up to receive my work emails on this phone.
I don't want to reply to customers from my gmail account, I want to receive and reply to them from my work email account - same goes for my boss and co-workers as well. I also don't want my friends and family sending emails to this gmail account.
When I got this phone at Verizon, they could not transfer my contacts to this new phone. After serval days of failed attempts to set up my other email accounts, my gmail account was disabled. I deleted that gmail account and started over with a new account and I can now receive my gmail and home emails on my Thunderbolt, but not my work emails.
What (and how) have the rest of you done?
- 03-21-2011, 09:47 PM #2
I don't have the Thunderbolt, but I have the Incredible, which is similar. Synced up to my corporate account with no problem using ActiveSync through the HTC Mail app. Pretty much totally has made me stopped using my BlackBerry.
- 03-21-2011, 09:51 PM #3
My work email is set up as an exchange activesync. I assume you are using an exchange server? You will probably have to call the IT department to get your domain/webmail info but it was easy to do. Just make sure when you are setting it up you are using the exchange setup. If your company uses a pop3 style then it would set up just like standard accounts. I have found android seems to try and setup exchange emails by the email address like a pop3 but doesn't work most of the time because of security by most companies. You will have to select "manual setup" and enter the info your IT department gives you.
Mine pushes email and works flawlessly.
- 03-21-2011, 09:53 PM #4
- 03-21-2011, 09:58 PM #6
I just have my work emails forwarded to the gmail app on my dinc and in the cloud settings have the ability to respond from the email it's sent to or from anyone of my other accts.
Just another option.
The other end will never know the difference.
- 03-21-2011, 10:05 PM #8
- 03-21-2011, 10:15 PM #9
Make sure the domain and username are correct (case sensitive) as well as password. When I changed phones I had to have IT reset my permissions. Not sure why but once I did it worked right away.
one last thing: some companies have it set up as domain/username while HTC has 2 separate fields. This confused a lot of my co-workers at first.
- 03-21-2011, 10:32 PM #12
- 03-21-2011, 10:45 PM #13
- 03-21-2011, 11:55 PM #14
Have no problem using both Gmail and MS Exchange in the HTC mail app. Can keep the inboxes of both accounts separate or combine them into one really easily.
Only thing is my company forces us to put a lock code on the phone which turns on automatically as soon as exchange is setup and it auto locks after 15 minutes of inactivity. Worth it to have my email handy though.
- 03-22-2011, 12:09 AM #15
I have a company blackberry and personal thunderbolt. my blackberry is set up through my corporate IT dept. but i was able to setup my thunderbolt without calling them.
basically what i did was
enter my corporate email address (firstname.lastname@example.org)
enter your server address. try and find it on your outlook mail.
i just enter the name of my company but double check also on your outlook mail.
what i used, was my log in windows user name when i log in at work.
(windows user name when you log in at work)
i enter the windows log in password at work.
(password used to log into windows at work after the windows user name)
and thats pretty much it. worked for me. took some time and about 4-5 tried before i got all the settings right. now i get my emails instantly with no problems. it takes about 2sec from the recipient to me. pretty cool and love it. i hardly use my BB now.
- 03-22-2011, 07:23 AM #17
No matter what Android phone you use, the setup will be the same (although it might look a little different). You don't need to download any extra apps, the built-in HTC Mail app will work just fine. Just make sure to get your colleagues' setup and swap out their info for yours and you should be good to go.
- 03-22-2011, 07:56 AM #18
I use exchange via the HTC app. I left my domain blank and for the server I didn't add the http. There was an issue with the certificates on the newer Android but you can get the email APK on this forum from older phones.
Edit: I'm using Touchdown now but did setup the HTC exchange app to make sure it worked and used it for a couple of days. I get more options in Touchdown.
Last edited by Dollar; 03-22-2011 at 10:53 AM.Smartphones:Palm Centro>Curve 8330>Storm 9530>Storm 9550>Bold 9650>HTC Thunderbolt>Galaxy Nexus>Galaxy Note II Rooted * HP TouchPad
- 03-22-2011, 08:54 AM #19
FYI: My work does not allow us to directly connect to the exchange server via Android, even though we know all the information to set it up they have it blocked. We have to use an app with more security, so we use Touchdown. Works just fine, just have to enter in a security code to access emails (notifications etc all work).
- 03-22-2011, 09:01 AM #20
- 10 Posts
Corporate email works great on mine so far. We did have an issue with an LG Ally. CC's were not showing up from a couple senders. I installed touchdown on that phone and everyone seems to be happy with it. The TB has a very nice email app. All you need is your email, mail server, domain, username and password. From past experience, I have noticed some phones work better with SSl enabled. With our system, you can use either.
- 03-23-2011, 11:00 PM #21
One alternative to try...
A few buddies of mine have the EVO and one of the apps that came with their phone is Moxier Mail. I never tried it on my OG Droid but I recently tried the two week trial on my TB and it actually worked for me even after my company added extra security channels. I haven't had the opportunity to play with it but so far so good. Figured it would be worth a try. Unfortunately, after the free trial It's a paid app by downloading the full app.
- 03-23-2011, 11:40 PM #22
- 5 Posts
i sync three email accounts 2 MSOL and one local exchange. The default email client is not very customize friendly. I'm currently using Enhanced email and it rocks. Seems really light weight, over all stable.
Many options for customization: color code mail accounts, alternate notification sounds per account, choose a primary account to send out mail...stand out the most.
i jumped on the developers website and asked for a trial before i bought, didnt take too long before I bought it. If you are curious 'improved email' is similar but more buggy. The developer is pretty active for enhanced email.
- 03-23-2011, 11:45 PM #23
My exchange email works perfectly. You're just missing a setting...it's very straightforward once you have the information.
I was already pointed out, but make sure you're setting this up in the Mail app and not the gmail app, and make sure you do Manual Setup.
- 03-24-2011, 09:40 AM #24
Email me if you have any questions.
- 03-24-2011, 09:48 AM #25