Problems with 3G data? Don't hard reset, read this first!
As I am sure many of you have noticed 3G data is down on your Thunderbolts. As I have discovered from some talks with Verizon techs the reason for this is that Verizon's eHPRD 3G network is down right now. This is the specialized 3G network used only on the Thunderbolt and supports voice and data at the same time and faster 3G/4G switching. Until this is fixed you can manually fix this by dialing ##778# and hitting send in your dialer. The password is 000000. This will take you to your programming screen. Go to modem settings and then Rev A, change it to enabled and then hit the menu button on your phone and commit the changes. It will tell you to reboot and the problem will be fixed as you will now use the standard Rev A 3G networked used on all other Verizon 3G devices and of course if you have 4G it will use that if its available.
There is no need to do a hard reset. Basically when you first set up the phone it automatically provisions this setting based on whether or not eHPRD is available in your area which is why when you hard reset it fixes the problem for people as the phone will then automatically change this setting to Rev A enabled since eHPRD is down.
Obviously once Verizon fixes this issue you will want to change this setting back unless of course Verizon is able to push this change out to all of the phones when the problem is fixed.
Also for those worrying this doesn't do anything to change 4G as that is unrelated so your 4G will work the same as it did before doing this.
Last edited by landale; 03-28-2011 at 03:16 PM.Thanked by 33:
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- 03-28-2011, 02:35 PM #2
Holy Schmolies! Thank you for this information! How did you get deep enough into tech support to find out about this? BTW, for others... when you are prompted for the Edit password it is 000000 (six zeros).
- 03-28-2011, 02:36 PM #3
- 03-28-2011, 02:42 PM #4
- 03-28-2011, 02:50 PM #6
- 03-28-2011, 02:51 PM #7
Man, they really should have told someone about this! Geeze! Support personnel and customers alike.
- 03-28-2011, 02:52 PM #8
- 03-28-2011, 02:55 PM #9
But it sure is nice to know that this is not a hardware issue with the phone! This is a BIG DEAL. There were so many people having trouble like this and no one knew why. I'm sure tons of phones were returned because no one knew about it.
- 03-28-2011, 02:58 PM #11
- 03-28-2011, 02:59 PM #12
- 03-28-2011, 02:59 PM #13
I am located in Cincinnati also. Currently the TB special setting, eHPRD, is working for me. It started to work sometime last evening. Maybe VZ has fixed the problem in the Cincinnati area. I also have 4G problems in my area, Anderson Township. It does work when I am in other locations.
- 03-28-2011, 03:09 PM #15
- 23 Posts
- Gingeritis 3D
Bare with me folks as im new to VZW. I was posting in the XDA forums about how i was getting little to no service in my house whereas other people in my house get perfect 3G signal (1 is using a dinc, the other on a droid 2). So if i choose this setting it will put me back on the older 3G? Does that mean that i may get service in my house now? Just wondering.
Also will this impact my 4G coverage in any way?
- 03-28-2011, 03:12 PM #16
- 03-28-2011, 03:12 PM #17
- 03-28-2011, 03:13 PM #18
- 03-28-2011, 03:27 PM #20
- 03-28-2011, 03:40 PM #21
- 03-28-2011, 03:57 PM #22
- 03-28-2011, 04:06 PM #23
- 03-28-2011, 04:13 PM #24
- 03-28-2011, 06:21 PM #25