Get your exchange complete BEFORE April 1st
Ok first off I know the whole "cool story bro" this was told to me as I exchanged for my 6th device today and was shown the new policy going into effect April 1st. So if you have ANY issues that warrant an exchange I urge you to complete them before April 1st. I was shared this information because as of April 1st is when my 14 days runs out and if I did an exchange of the 1st I would possibly be liable under the new terms if they found no valid issues with the device according to there procedures even if I felt there was valid issues.
All exchanges will be handled same as previously but customers will be informed upon exchange if the device is found to have NOTHING wrong with it and you abused the process you will be billed directly to your account $400.00 for the value of the device cost loss to Verizon. They are trying to cut down on folks exchanging new high end devices for no real valid reasons and costing them tons of money. Process is simple that they can not get credit or there investment back from phone manufacture if they device has no real issues. So then the device goes into the warranty replacement stock, which obviously has some use and they get partial investment back for the resell. Yet they are out hundreds on each device and they trend has been with recent devices for valid or not valid reasons they have seen skyrocking ammounts of exchanges they were not seeing before.
So yes this was directly from Store Manager and I was not allowed to take a photo with my new TB device because it is corporate company policy information. Take it for what you want but they are taking the validity of issues to be serious issue when going forward after April 1st for exchange of new devices and of course used.
- 03-30-2011, 03:27 PM #2
- 03-30-2011, 03:30 PM #3
- 03-30-2011, 03:31 PM #4
- 1,176 Posts
In my opinon VZW should have made sure HTC had all the firmware fixes ready day one-7 of the release, not 14+.
I love my bolt, but I still see some issues that need to be fixed ota.
and why have you exchanged it 5 times? I highly doubt you had 5 defective devices in 2 weeks.Devices: Galaxy Nexus and Nexus 7
- 03-30-2011, 03:32 PM #5
1. Light leaked
2. Light leaked / Power saving feature was hardlocking phone into 1x
3. Light leaked / ear piece was not straight / Power saving issue again
(Had one in between that had no functional power button but was never activated)
4. Light leaked / Accts & Sync not saving settings on shutdown
5. Light leaked / None flat screen was almost 1/8 inch uneven on right side
- 03-30-2011, 03:34 PM #7
- 03-30-2011, 03:39 PM #9
- 52 Posts
Am I the only one around here that thinks light leakage is no reason to return a phone? How exactly does a little bit of light from the bottom buttons impair usage enough to warrant a new device? The only "light leakage" I have is only visible when I look down on those buttons from a roughly 60 degree angle. How is that a problem? I never came close to even thinking about a replacement for that reason. If someone wants to enlighten me as to how this could be a deal breaker, I'd love to hear it.
- 03-30-2011, 03:44 PM #10
some people have worse issue's than others with light leakage showing through the bottom of their phone, for some they can basically see clear through it, that's scary because not only do you see the light leakage but the possibility of dust getting through is what i think most people are concerned with. I have light leakage at the bottom but chose to keep my phone due to it doesn't bother me that much and too afraid to replace and get a dud lol. Hope this helps
- 03-30-2011, 03:50 PM #12
- 03-30-2011, 03:53 PM #13
- 1,025 Posts
- 03-30-2011, 03:55 PM #14
- 03-30-2011, 03:58 PM #15
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- 03-30-2011, 04:36 PM #18Banned
- 59 Posts
And to this thread in general (and actually message boards in general), I don't understand all the hating. All the OP did was share an experience. Why do some people feel the need to flame, insult, question how many phones he returned, why, etc. He wasn't looking for that.
- 03-30-2011, 04:49 PM #19
Far as I'm concerned, and have experience with, there are two different light leaks that aren't "As Designed". The two lights that sit on the bottom of your screen when you look down on them are perfectly normal. As designed.
The two cases that are NOT normal are the one where you can look directly at your menu buttons at the bottom and see a little line of light between menu/home and between back/search. It's almost like they didn't paint the underside of the glass, down far enough to hide that completely. I've seen four Thunderbolts in my house and two of the four had these lines. My wife doesn't notice it and doesn't care about those things, so she's keeping hers, but it annoys the hell out of me so I exchanged mine. In fact, I haven't even told her I notice it on hers because I don't want to point it out to her so that SHE notices it.
The second issue is the little filler bar underneath the glass...if that gap down there is even slightly off, you'll see a couple of specs of light right under the glass (and above the plastic). This one is pretty difficult to see unless you are in complete darkness and are looking at weird angles. This is on each of my four Thunderbolts I've seen, but it doesn't bother me at all because you can't see it looking straight at the device.
- 03-30-2011, 04:58 PM #20
how about this VZW and HTC. How about you take the responsibilty for NOT having good quality control of your product instead of passing the hit onto your customers. The light leakage is OBVIOUSLY an issue, and I find it IMPOSSIBLE that nobody at HTC or VZW saw this during testing or production of the handset. They clearly new about it, and chose to ignore it in the hopes of saving the money and time it would cost to retool and FIX it before going on sale. They didnt take responsiblity now, so F THEM!!
Now they can eat the cost to replace handsets that are defective from the factory.
THIS IS EXACTLY WHAT CUSTOMERS NEED TO DO TO MAKE SURE THAT CARRIERS AND MANUFACTURERS KNOW THAT WE WILL NOT ACCEPT GARBAGE PRODUCTS!!
ANYONE THAT HAS ANY ISSUE WITH THEIR PHONE SHOULD RETURN IT!! THIS IS A $600 DEVICE, OR A $250 WITH A 2 YEAR CONTRACT!
- 03-30-2011, 05:12 PM #22
- 37 Posts
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- 03-30-2011, 05:24 PM #25