Macbook Airs Murder ThunderBolts?!?!?

**WhitePhone** · 04-18-2011, 04:03 PM

So this morning I have my phone on a shelf above my macbook air. My cat jumps up on the surface and knocks the TB off the shelf and on to the edge of the macbook air, which apparently, has REALLY sharp edges. So, I am standing there, right? I react quickly and try and grab it and only makes it come in contact with the sharp edges of the macbook more and eventually, I can't catch it and I let it drop all the way on to the hardwood floor. There are now dents and gnashes on the aluminum, kickstand, back cover, and sides. I know this is from the edges of the macbook. *Sigh*, At this point I look at my phone in dismay and realize because I am not reacting, I'm in shock. BRAND NEW PHONE, mulled! Luckily, the screen wasn't affected very much. I realize what just happened, and I'm practically shaking. I keep thinking, OMG, its like $600 for a new one!!!! I realize I have the insurance, calm down, and go online to see what the insurance can do for me. I realize I can replace it for $99 and I stopped having a panic attack. Yes, I realize that my phone didn't break. But I am very OCD when it comes to keeping my gadgets nice and I like to be able to resell them at upgrade time. I always keep my phones naked because I think a case ruins the experience and I am super careful and have never done anything like this or even ever dropped my phone like once. When this new one comes tomorrow, Otterbox defender ASAP.

I never realized how sharp the edges on a macbook are. Steve Jobs is EVIL!! He probably designed my macbook just to murder my TB. UGH! Haha!

So, I thought I would just share this incident and vent a little. Sorry for the drama!

PLEASE, NO COOL STORY BRO's!

**jtalker1965** · 04-18-2011, 04:14 PM

If the damage is the the back only? Order a replacement from Verizon and save the insurance for another day. Just a idea.

**WhitePhone** · 04-18-2011, 04:16 PM

Originally Posted by jtalker1965

If the damage is the the back only? Order a replacement from Verizon and save the insurance for another day. Just a idea.

What do you mean? I am out of my return period, if thats what you mean. I don't think I'll worry about using the insurance, considering it says that I get 2 replacements in 12 months. I think I'll be fine with that

**Edwill86** · 04-18-2011, 04:33 PM

depending on where the damage is. if its all on the back plate I believe you can buy a new battery cover/ back plate from vzw.

good luck though. I hope your new one can avoid a mac attack

**jtalker1965** · 04-18-2011, 04:37 PM

Sorry, a replacement battery cover for the phone. I added a web link. you may need to add your zip for it to pull the item at your Verizon store.

**WhitePhone** · 04-18-2011, 04:37 PM

Originally Posted by Edwill86

depending on where the damage is. if its all on the back plate I believe you can buy a new battery cover/ back plate from vzw.

good luck though. I hope your new one can avoid a mac attack

Haha. Thanks. Unfortunately, Its all over the aluminum body, sides, and kickstand. The minimal part of it is on the back cover.

**WhitePhone** · 04-18-2011, 04:40 PM

Originally Posted by jtalker1965

Sorry, a replacement battery cover for the phone.

Ohhhh, thanks, but as I said, most of it is not on the back cover.

**aBoldPatriotsFan** · 04-18-2011, 04:53 PM

Originally Posted by evomaster

Ohhhh, thanks, but as I said, most of it is not on the back cover.

Is it rooted if so you can unroot. Call vzw and say your having one of the numerous issues that plagues this phone (not mine personally) have them troubleshoot to no avail and they may replace it. Should be under warranty without using insurance. I paid full retail so i will take any cheaper option i can. It was this way with BB's i have never tried this with android. But it should be replacable under warranty. Good luck.

Sent from my ThunderBolt using Tapatalk

**Halcyon** · 04-18-2011, 04:53 PM

Pics?

**Jude526** · 04-18-2011, 05:01 PM

only mac attack I will ever have is from McDonalds LOL sorry that happened to you.
I don't own Mac products be careful what shelf you put your next TB on. Cats love to climb everywhere

**YourMobileGuru** · 04-18-2011, 05:02 PM

Originally Posted by aBoldPatriotsFan

Is it rooted if so you can unroot. Call vzw and say your having one of the numerous issues that plagues this phone (not mine personally) have them troubleshoot to no avail and they may replace it. Should be under warranty without using insurance. I paid full retail so i will take any cheaper option i can. It was this way with BB's i have never tried this with android. But it should be replacable under warranty. Good luck.

Sent from my ThunderBolt using Tapatalk

They are getting a LOT more picky now about replacing phones with cosmetic damage when it is apparent that the reason people are replacing them is the cosmetic damage.

**WhitePhone** · 04-18-2011, 05:19 PM

Originally Posted by aBoldPatriotsFan

Is it rooted if so you can unroot. Call vzw and say your having one of the numerous issues that plagues this phone (not mine personally) have them troubleshoot to no avail and they may replace it. Should be under warranty without using insurance. I paid full retail so i will take any cheaper option i can. It was this way with BB's i have never tried this with android. But it should be replacable under warranty. Good luck.

Sent from my ThunderBolt using Tapatalk

I had problems with my first TB and they took it back. The one that just got damaged is my second. Now the new one will be third. As I said before, I am not under the return period anymore so I don't think I can do this. And I heard they won't take back phone with damage like this.

**WhitePhone** · 04-18-2011, 05:20 PM

Originally Posted by Halcyon

Pics?

I would but have no other camera right now.

**WhitePhone** · 04-18-2011, 05:22 PM

Originally Posted by VZWRocks

They are getting a LOT more picky now about replacing phones with cosmetic damage when it is apparent that the reason people are replacing them is the cosmetic damage.

This.

**WhitePhone** · 04-18-2011, 05:23 PM

Originally Posted by Jude526

only mac attack I will ever have is from McDonalds LOL sorry that happened to you.
I don't own Mac products be careful what shelf you put your next TB on. Cats love to climb everywhere

Haha thanks! And yes, they do climb on anything they can.

**aBoldPatriotsFan** · 04-18-2011, 05:39 PM

Originally Posted by VZWRocks

They are getting a LOT more picky now about replacing phones with cosmetic damage when it is apparent that the reason people are replacing them is the cosmetic damage.

Thats why you don't call and say "hey my phone has a scratch replace it" tell them bluetooth isn't working or something not software or cosmetic. If you get a lazy rep they will quickly say that they can't further troubleshoot and advice you get it replaced. The Asurion is for everything other than hardware defects. Since it will usually be your fault (i.e. lost or stolen/physical damage). There is and should be a one year warranty on all devices that are considered to have defects and will be replaced. Stuff like kick stand breaking, light leaks, scratches or a horrible battery is not considered.

Evomaster: At least call with any of those pesky issues 4G connectivity, hotspot not working or any others I don't know about. Right off that bat tell them that you have pulled the battery and reset the device. You will have a replacement by wed (its too late today). Just my $.02 you could always just ignore me! haha

**WhitePhone** · 04-18-2011, 05:52 PM

Originally Posted by aBoldPatriotsFan

Thats why you don't call and say "hey my phone has a scratch replace it" tell them bluetooth isn't working or something not software or cosmetic. If you get a lazy rep they will quickly say that they can't further troubleshoot and advice you get it replaced. The Asurion is for everything other than hardware defects. Since it will usually be your fault (i.e. lost or stolen/physical damage). There is and should be a one year warranty on all devices that are considered to have defects and will be replaced. Stuff like kick stand breaking, light leaks, scratches or a horrible battery is not considered.

Evomaster: At least call with any of those pesky issues 4G connectivity, hotspot not working or any others I don't know about. Right off that bat tell them that you have pulled the battery and reset the device. You will have a replacement by wed (its too late today). Just my $.02 you could always just ignore me! haha

I would do that, but there are new rules that were put in place on April 1 that are in a thread somewhere here. It says something like, "as of april 1, devices that are claimed to have a defect and none is found, a $400 fee will be billed to the account". I don't want to risk that. Plus, I already have decided to go the route of the insurance. But thank you for your suggestions

**sevy** · 04-18-2011, 06:07 PM

the thought of what I am about to say made me cringe for a second...but you can always accidentally break the screen.

**WhitePhone** · 04-18-2011, 06:19 PM

Originally Posted by sevy

the thought of what I am about to say made me cringe for a second...but you can always accidentally break the screen.

I thought of doing this too. But it appears they accepted my claim for the back being damaged. So there is no need. I think they will really accept anything as long as you pay them the $99.

**roxy surf** · 04-18-2011, 06:33 PM

I blame Steve Jobs.

**sevy** · 04-18-2011, 06:35 PM

Originally Posted by evomaster

I thought of doing this too. But it appears they accepted my claim for the back being damaged. So there is no need. I think they will really accept anything as long as you pay them the $99.

great minds think alike...haha. glad you got the claim accepted.

**WhitePhone** · 04-18-2011, 06:35 PM

Originally Posted by roxy surf

I blame Steve Jobs.

I did that too. Its so easy to do!

**aBoldPatriotsFan** · 04-18-2011, 06:41 PM

Originally Posted by evomaster

I would do that, but there are new rules that were put in place on April 1 that are in a thread somewhere here. It says something like, "as of april 1, devices that are claimed to have a defect and none is found, a $400 fee will be billed to the account". I don't want to risk that. Plus, I already have decided to go the route of the insurance. But thank you for your suggestions

Ok yea that would explain everyones doubts and well i was wrong. That does change alot looks like asurion is best way to go. They really will take whatever excuse just as long as they get paid. $100 is better than $600

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**AndroidXTC** · 04-18-2011, 06:43 PM

This is why they make cases.

**WhitePhone** · 04-18-2011, 06:46 PM

Originally Posted by aBoldPatriotsFan

Ok yea that would explain everyones doubts and well i was wrong. That does change alot looks like asurion is best way to go. They really will take whatever excuse just as long as they get paid. $100 is better than $600

Sent from my ThunderBolt using Tapatalk

I'm glad I went with them. It really is a better price to pay. I learned my lesson. A case it is for me.