Verizon 4G not working?
I'm presently at the Memphis airport and stayed last night through thunderstorm and tornado nearby, supposedly within range of the airport 4G. Yesterday the thunderbolt was switching continuously between 3G and 4G and I woke up this morning to find the phone all the way down to 1xRTT mode. I chose the hotel specifically to be within 4G coverage and really needed it (for the first time since getting the phone).
Battery pulls, restarts and reset does nothing.
Why oh why did I leave T-Mobile? Is anyone else seeing this or is it just me?
Sent from my ADR6400L using Tapatalk
- 04-27-2011, 06:01 AM #2
All kinds of threads about this already, it is nationwide.
There are even steps to put it to the old 3G style network to at least get you 3G over 1x.
Started yesterday sometime, late...and is still an issue today. I'm CERTAIN VZW is aware and working on it.
- 04-27-2011, 06:19 AM #4
This is the 2nd time since the phone released on 3-17. The pain of being an early adapter.
Seriously. Last time it was only a few hours.
I can deal with 3g once in a while to get this network stable and solid.
- 04-27-2011, 06:32 AM #6
Im in Charlotte NC and my issues started yesterday for a few hours then it was fixed now its doing it again today so i called verizon and the tech guy said there is a outage nationwide and there is no time frame to when it will be back up.
- 04-27-2011, 06:59 AM #7
- 04-27-2011, 07:01 AM #8
This problem started for me last night about Midnight in Rochester NY and has continued to South Jersey. I tried reboots and re-seating sim card. When I got home this morning I checked my wifes Thunderbolt and it was 1x also. it would be nice if Verizon would text us when the network is having problems.
- 04-27-2011, 07:19 AM #10
- 698 Posts
- 04-27-2011, 07:23 AM #11
- 04-27-2011, 07:27 AM #12
- 19 Posts
- 04-27-2011, 07:43 AM #13
Here in around North of Charlotte NC this is doing it as well. First thing popped in my mind was to head here @ AC forum and see if there is any news about this situation. I notice mine was doing around 5am and decided to put my phone in airplane till I woke up and see the problem would persist. I turned off airplane the phone went straight up 1x, tried phone info switching between Lte and Cdma modes and still got 1x.
Was in the process of calling to tech support again, since I have had this problem since day 1 of the phone. Sometimes the phone seems to start pulling it's act together and always finds a way to mess up again. Yes I know this is part of being an early adopter of newer technology. But where does one draw the line at when you have a company that seems to not want to help the customer out and atleast notify them.
- 04-27-2011, 08:07 AM #14
- 04-27-2011, 08:28 AM #15
- 04-27-2011, 08:35 AM #16
- 1,194 Posts
- Bamf Paradigm
was about to download the leaked RUU, but decided to come on the forum first. glad i did--else i would have been even more mad that work-around didn't fix it.
had the phone since day 1--and this is a mild inconvenience overall.
just sucks b/c i finally convinced my brother (iphone 3gs) to switch to the Thunderbolt yesterday---he bought it last night--and today the network goes down go figure. i will not be hearing the end of this irony.
- 04-27-2011, 08:40 AM #17
- 1,176 Posts
a quick fix until the 4g and eHRPD 3g come back online
*phone will restart and you will connect to the normal 3g network
when you hear via twitter of here that the 4g and ehrpd 3g is back up do the same thing but select eHRPD in the rev. a settings and it will go back to normal
with rev a. 3g you will not be able to talk and use data at the same time and the speed will be back down to normal 3g speeds..
__________________Devices: Galaxy Nexus and Nexus 7
- 04-27-2011, 08:43 AM #18
- 51 Posts
I had this start happening to me Monday around noon in the south Charlotte suburbs. I rebooted & 4G came back until...
I'm new on Verizon. Do they have outages often? Don't laugh, but when my DSL goes down for hours or a day – which almost never happens, my ISP gives me credit on my bill. Does Verizon do this if you call & ask?
- 04-27-2011, 08:43 AM #19
This does work...it'll take a few to go from 1x to 3G when you restart the phone, don't freak out.
I have WiFi @ work that's as fast or faster than 3G, (much slower than LTE) so I'll just leave mine as is and wait for it to come back up.
VZW acknowledged it...they're working on it...it'll be fixed soon I'm sure.
- 04-27-2011, 08:46 AM #20
Data is slower, the phone still works just as it did. And at this point, it's been less than 24 hours. So I'm not sure what a 3% credit would amount to or if its worth the phone call.
You'd have to prove some kind of financial or business hardship to get anything, again...IMO. Not being able to download a song very fast wouldn't apply...LOL.
- 04-27-2011, 08:52 AM #21
- 2 Posts
It is unfortunate that 4G went down. I dont have 4G in my area yet and my Tbolt is pulling 3G automatically so im guessing the transition problem from 4G to 3G is only happening in 4G covered areas. Here is to hoping it will be fixed soon in the 4G areas. And Verizon add more 4G in SC!
- 04-27-2011, 11:24 AM #22
- 1 Posts
Yes, I finally broke down and bought the thing yesterday, myself, after wanting to get away from Verizon. Then I saw the Thunderbolt and everything I read (before I purchased the phone) made it look fantastic. The phone and the 4G network was what finally convinced me to commit. Now this.
I want it to be a good phone, but this is pretty unsettling since I haven't even had it 24 hours.
- 04-27-2011, 11:31 AM #23
- 04-27-2011, 11:45 AM #24
- 04-27-2011, 11:50 AM #25
- 51 Posts
I see your point, but it would be good customer service to knock 5 or 10 dollars off a bill if asked & the outage lasted 12 or more hours. My ISP - Windstream has done this for me several times over the years. Of course, they don't have me under contract like Verizon does!