- 04-27-2011, 12:57 PM #2
- 04-27-2011, 01:03 PM #3
- 04-27-2011, 01:04 PM #4
- 04-27-2011, 01:04 PM #5
- 04-27-2011, 01:10 PM #6
- 04-27-2011, 01:20 PM #7
- 04-27-2011, 01:20 PM #8
- 04-27-2011, 01:31 PM #10
- 04-27-2011, 01:36 PM #11
somebody said 50% up there? wow that's impressive dude. I've read somebody got 15 dollars.
sent from my thunderbolt on 1x
- 04-27-2011, 01:44 PM #13
- 04-27-2011, 01:46 PM #14
- 324 Posts
- 04-27-2011, 02:00 PM #15
- 04-27-2011, 02:09 PM #16
- 04-27-2011, 02:11 PM #17
They tried offering my back the same 'prorated amount' of $1 and I basically told them to go screw themselves.
I haven't been that offended in awhile actually.
Escalated it to a supervisor and told her how insulting it is to offer a $1 credit to a customer who over the life of the contract will pay close to $2,000.
10 minutes later and she offers me half the month so I ended up with a $15 credit.
For anybody interested, I'm a new customer and just got my TBolt from Amazon yesterday.
I'm still in shock that a customer support rep pulled up my account, saw that I signed a brand new two year contract just yesterday, and had the nerve to offer me a $1 credit.
I almost disconnected the line right then and there.
Forget the network outage, as someone who works at a software company, I can understand these things.
But I would rather you take a dump on my chest and insult my mother than to offer me a $1 credit...what a slap in the face.
- 04-27-2011, 02:18 PM #18
- 04-27-2011, 02:23 PM #19
- 04-27-2011, 02:33 PM #20
I called before I knew this was a widespread problem and was then informed it was not just my phone. I asked about a credit and they gave me a credit for a free month of data. It's not quite half my bill (which would be like $125), but hey, it's something!
- 04-27-2011, 02:36 PM #21
- 04-27-2011, 02:37 PM #22
- 04-27-2011, 03:14 PM #23
- 04-27-2011, 04:14 PM #24
- 134 Posts
I was on 3g, but went to lunch lost 3g and am now stuck at 1x. This is in Fontana CA. Data is kinda sorta working. No emails but I could get on yelp and check in.
Might call up when I get home and complain, this is say 2 of my phone and now I have no service...blah blah blah. Do you call customer support, or tech support?
- 04-27-2011, 04:24 PM #25