FYI 3G and 4G Is Down Nation Wide

**AndroidXTC** · 04-27-2011, 12:53 PM

Just talked to Verizon. It appears to be only the Thunderbolts too! I called and bitc@ed they gave me a 50% credit on my bill.

**fatboy97** · 04-27-2011, 12:57 PM

Very old news... check out http://forum.androidcentral.com/htc-.../79865-1x.html

**Mordecaidrake** · 04-27-2011, 01:03 PM

I'm on 3g....

**willymakit** · 04-27-2011, 01:04 PM

On 3g also.

**thozgyz** · 04-27-2011, 01:04 PM

Well his post saying its down nation wide is new to me. And also that's its just the thunderbolts is new to me. And that he got a credit is good to know. So I thank androidxtc for posting.

**Smittyn804** · 04-27-2011, 01:10 PM

Originally Posted by AndroidXTC

... I called and bitc@ed they gave me a 50% credit on my bill.

Well thats the best news from all of this! Stopping by BIG Red's house on the way home to put in a formal complaint. Maybe see if I can get one of those extended batteries too. (Ya know, just in case

)

**TootNBerry** · 04-27-2011, 01:20 PM

Just got off the phone with them and still no ETA for a fix..

**SoDev** · 04-27-2011, 01:20 PM

I didn't get no discount! My complaining skills suck.

**AndroidXTC** · 04-27-2011, 01:24 PM

Originally Posted by Willymakit 75

On 3g also.

Well The lady said I could force it into 3G but if I did this when the service comes back I would have to re program the phone to get 4G again. I choose not to just getting 1X

**JRZLocal** · 04-27-2011, 01:31 PM

Yeah I'm on 1x here in jersey. 3g isn't working for me.

Sent from my ADR6400L using Tapatalk

**rlee1027** · 04-27-2011, 01:36 PM

Originally Posted by SoDev

I didn't get no discount! My complaining skills suck.

I complained and got 1.39 back. equivalent to one days worth of 4g service from the 39.99 that I pay each month. she said if the problem still persists to call again tomorrow and complain agaon an di would get credited.
somebody said 50% up there? wow that's impressive dude. I've read somebody got 15 dollars.

sent from my thunderbolt on 1x

**AndroidXTC** · 04-27-2011, 01:42 PM

Originally Posted by rlee1027

I complained and got 1.39 back. equivalent to one days worth of 4g service from the 39.99 that I pay each month. she said if the problem still persists to call again tomorrow and complain agaon an di would get credited.
somebody said 50% up there? wow that's impressive dude. I've read somebody got 15 dollars.

sent from my thunderbolt on 1x

They gave me back half of my calling plan. Did you use sugar or acid?

**valeuche** · 04-27-2011, 01:44 PM

Originally Posted by AndroidXTC

They gave me back half of my calling plan. Did you use sugar or acid?

Do you happen to be a new customer sill within your return period?

**ggrr8t** · 04-27-2011, 01:46 PM

ck b4 posting? It's already been on this board for 12 hrs...http://forum.androidcentral.com/htc-.../79865-1x.html

**rlee1027** · 04-27-2011, 02:00 PM

Originally Posted by AndroidXTC

They gave me back half of my calling plan. Did you use sugar or acid?

acid

sent from my thunderbolt

**baja141** · 04-27-2011, 02:09 PM

4g and 3g down on thunderbolt I have a driodx and the 3g works. The verizon ppl don't know what they talking about.

**HazedNInfuzed** · 04-27-2011, 02:11 PM

Originally Posted by rlee1027

I complained and got 1.39 back. equivalent to one days worth of 4g service from the 39.99 that I pay each month. she said if the problem still persists to call again tomorrow and complain agaon an di would get credited.
somebody said 50% up there? wow that's impressive dude. I've read somebody got 15 dollars.

sent from my thunderbolt on 1x

I can't believe you accepted that...it's an insult.
They tried offering my back the same 'prorated amount' of $1 and I basically told them to go screw themselves.
I haven't been that offended in awhile actually.

Escalated it to a supervisor and told her how insulting it is to offer a $1 credit to a customer who over the life of the contract will pay close to $2,000.
10 minutes later and she offers me half the month so I ended up with a $15 credit.

For anybody interested, I'm a new customer and just got my TBolt from Amazon yesterday.

I'm still in shock that a customer support rep pulled up my account, saw that I signed a brand new two year contract just yesterday, and had the nerve to offer me a $1 credit.
I almost disconnected the line right then and there.
Forget the network outage, as someone who works at a software company, I can understand these things.

But I would rather you take a dump on my chest and insult my mother than to offer me a $1 credit...what a slap in the face.

**Erica_Lynnnn** · 04-27-2011, 02:18 PM

Also in 1x in NJ. Blerg.

**Eagles931** · 04-27-2011, 02:23 PM

I'm on 1X in Delaware. I'm just using WiFi in my house anyways so I don't really mind it

**JakesPrePlus** · 04-27-2011, 02:33 PM

I called before I knew this was a widespread problem and was then informed it was not just my phone. I asked about a credit and they gave me a credit for a free month of data. It's not quite half my bill (which would be like $125), but hey, it's something!

**potatolover1102** · 04-27-2011, 02:36 PM

Have never lost 3g?? Didn't even know this was happening until I just opened Twitter lol.

**JakesPrePlus** · 04-27-2011, 02:37 PM

Originally Posted by potatolover1102

Have never lost 3g?? Didn't even know this was happening until I just opened Twitter lol.

You're very lucky. I noticed that mine was gone when I tried to use it when I woke up this morning.

**l0stinaz** · 04-27-2011, 03:14 PM

I got a 1 time $25 credit!!! Woo hoo! I guess i can call in tomorrow and try again..

**racermech** · 04-27-2011, 04:14 PM

I was on 3g, but went to lunch lost 3g and am now stuck at 1x. This is in Fontana CA. Data is kinda sorta working. No emails but I could get on yelp and check in.

Might call up when I get home and complain, this is say 2 of my phone and now I have no service...blah blah blah. Do you call customer support, or tech support?

**rlee1027** · 04-27-2011, 04:24 PM

Originally Posted by HazedNInfuzed

I can't believe you accepted that...it's an insult.
They tried offering my back the same 'prorated amount' of $1 and I basically told them to go screw themselves.
I haven't been that offended in awhile actually.

Escalated it to a supervisor and told her how insulting it is to offer a $1 credit to a customer who over the life of the contract will pay close to $2,000.
10 minutes later and she offers me half the month so I ended up with a $15 credit.

For anybody interested, I'm a new customer and just got my TBolt from Amazon yesterday.

I'm still in shock that a customer support rep pulled up my account, saw that I signed a brand new two year contract just yesterday, and had the nerve to offer me a $1 credit.
I almost disconnected the line right then and there.
Forget the network outage, as someone who works at a software company, I can understand these things.

But I would rather you take a dump on my chest and insult my mother than to offer me a $1 credit...what a slap in the face.

i guess youre right. honeatly I wasn't really mad more like I wanted to see if I could even get some credit at all. I should've done what you did and just *****.

sent from my thunderbolt