Replacement thunderbolt coming now!!
Hey everyone, i like many am a not so happy OTA recipient. I got the push about 3 weeks ago and honestly i see no improvement whats so ever in the way the phone works and infact the only difference i could see is the random restarts which seem to only take place after 10pm. I haven't had that many reboots but after 5 or 6 i started to get concerned so i called verizon tonight and they are replacing my tbolt with another tbolt. I am happy that they are doing this but no so happy that i could potentially recieve a refurb phone. After all i didnt do anything to my device to warrant the replacement. The customer service rep did say that the replacement should come with the original firmware on it which also makes me happy. Btw, has anyone had any positive experiences with the OTA? Has anyone see any huge improvements in the phone after updating it?
- 05-26-2011, 08:50 PM #2
- 3,287 Posts
I have not seen any improvements since updating my device. However, with that said, I have not had any negative experiences with the new firmware either. It's a bit strange that my old Thunderbolt did not receive an update at any time but my insurance replacement did. Either way, all is good and I wish you luck with the new replacement.
- 05-26-2011, 08:57 PM #3
- 817 Posts
And yes, plenty of people like myself have had no problems with the upgraded firmware. I have better GPS lock, and an overall improvement of the quality of my signal since I had the new firmware. It wasn't a remarkable difference, but definitely not worse.
- 05-26-2011, 09:22 PM #5
- 05-27-2011, 01:01 AM #6Android Addict
- 1,078 Posts
So VZW sent me a replacement TBolt for mine that was wrecked by the OTA. The screen was barely hanging on and the black piece below the screen was missing. That phone went back. My next one had a screen with a severe yellow tint. Everything was yellowish. That one went back. Neither of these had the update, I refused the update when it tried to install. The third one I get today looks great! I'm excited. I power it up, and it doesn't prompt me for the update. This is concerning, so I look in about phone and sure enough...the update has already been installed. I figure I'll give it the benefit of the doubt, and take an hour or two getting the new phone all setup. I've had 4 reboots tonight.
VZW is sending me a brand new Thunderbold (not a BS Certified Like New Device), a comperable replacement phone, or I'm switching to Sprint. I can't spend any more time talking to tech support. I'm done. At my wits end. That update ruined the phone, and the Like New phones are junk.
Good luck, hopefully your journey goes better than mine.
- 05-27-2011, 01:23 AM #7
- 414 Posts
- Stock Rooted, Unlocked
One question though, shouldn't I have gotten an email saying that my phone was on the way, and a tracking number? It has been over 24 hours since I called tech support. Kinda worried.
Sorry to go OT, I just don't want to start a new thread on such a trivial subject.
- 05-27-2011, 01:48 AM #8
- 05-27-2011, 02:24 AM #9
- 6 Posts
I've had three reboots total. I had one a week ago and two today. What is your advise ? Think I should jsut hold out or do reboots mean the phone is flawed and I should get a new one ?
Thanks for the input will help decide
I'm rooted and have the phone just how i like so id rather not unroot and take it back but if a couple reboots lead to a lot of issues I will.
- 05-27-2011, 04:34 AM #10
- 05-27-2011, 05:43 AM #11
- 05-27-2011, 05:54 AM #12
hey,, my replacement thunderbolt showed up today and i am happy to report that it was a brand new phone. When i first turned it on it had the unsupdated rom loaded on it which i was happy with. When i begand loading my apps and backups back onto the phone i got a dreaded update push. It installed without problems but instead of being a 22mb download i got a 35 mb file. I'm hoping that this time will be better than the previous one.
- 05-27-2011, 05:56 PM #14
- 05-27-2011, 07:30 PM #16
- 05-27-2011, 07:38 PM #17
- 05-27-2011, 07:39 PM #18
- 05-27-2011, 07:52 PM #19
- 05-30-2011, 11:13 PM #20
- 05-30-2011, 11:28 PM #21
- 3,148 Posts
- Latest OTA Official ROM
- 05-31-2011, 12:54 AM #22
- 588 Posts
These reboots and warranty replacements will be my demise!! I am so fed up with this crap! I got a replacement and it has the reboots now even more than my first one and the vibrator is so weak it is impossible to feel in my case so I am calling for another one tomorrow. Do they follow the lemon law? A.K.A if I get a third one with the reboots I can change devices or get a brand new one? How did you get a charge androidxtc? Are you glad you switched?
- 05-31-2011, 01:37 AM #23
- 05-31-2011, 03:34 AM #24Formerly VZWRocks
- 2,632 Posts
- what's wrong with stock?
The update file is supposed to be 22.8 mb The file that is being referenced as being the update is 34mb, however I got the impression it was fished out of the RUU not saved by someone who downloaded it.Android is all about Personal Choice: Droid RAZR HD, Droid DNA, SGSIII, SG Note 2, HTC One X+, Galaxy Nexus, Nexus4... Hating is so Apple... we're better than that!
Correcting Some of the Shared Everything Misinformation * My Phone Collection
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- 05-31-2011, 02:34 PM #25
- 9 Posts
Received my 3rd replacement today, it wouldnt get ANY dataconnection, so they had me send it back. I requested a INC 2, since i am not in a 4G area, and my original INC had no issues. (and i have only a one year contract on my Tbolt) . They are calling me back to let me know if they can.