HTC Test Phone to Document OTA Update Problems
HTC is sending me a test phone to help test a couple of theories about the random rebooting problems.
I've been working with a few good Verizon tech support staff and a network tech to document some localized rebooting and data connecivity problems. Several times, they've tried to send me a replacement phone but I've been trying to get them to look at the possibility that some of these issues might also be related to poorly set up local towers. For example, I've only ever noticed my phone spontaneously rebooting within about a 1 square-mile radius in a 3G area around my home. In contrast, I've only ever noticed data-connectivity problems while at work in a fairly strong 4G area. Now these problems are relatively infrequent on my phone. I almost always use WiFi at home, except when I'm driving around, so I've only noticed my phone randomly rebooting 5 or 6 times since the OTA update a couple of weeks ago. Likewise, I've only noticed a lost 4G data connection 6 times since the OTA update.
Obviously, the OTA update is a major part of the problem, but I'm also interested in finding out if there's a network tower connection issue. Verizon tech support was reluctant to open a network ticket but I talked them into it. The network tech has a ThunderBolt, which is also having a reboot problem. His problem doesn't seem to be geographic specific but he has also heard the same stores we have about how for some of us it does seem to be location based. So he asked if I would be willing to speak with an HTC representative to help document user experience of this problem since the OTA update. Now, the HTC guy was very interested to hear about the possible network component of the problem, kind of happy to speculate about Verizon being partly to blame. He also wanted me to factory reboot my phone to test another idea about Google sync settings perhaps being related to the rebooting problem.
Well, I was not going to reboot my phone again, just too much trouble to test what struck me as a rather silly idea about Google sync settings. But I did offer to test his silly theory on a test phone and to help document and troubleshoot the local issues I've been experiencing.
So HTC is sending me a test phone. Cool.
- 05-27-2011, 10:30 PM #2
- 05-28-2011, 12:06 AM #3
- 05-28-2011, 12:45 AM #4
- 05-28-2011, 02:20 AM #5
- 41 Posts
I think it may be network related. Was having 5-6 rebooted a day after the ota until 4g was turned on in my area. After that I haven't had a single one.
I know this doesn't address people having problems in other 4g areas, but its too big of a coincidence to go unnoted.
- 05-28-2011, 05:01 AM #6
- 05-28-2011, 05:26 AM #7
- 251 Posts
This is good news. I too have noticed a geographic coincidence with my reboots. I do not have constant reboots, and I do not have 4G where I live either, but I do a lot of travel with my job, and I have noticed my phone reboot in the exact same location twice. This is also an area that is on the list of cities to be upgrading to 4G "soon". These are the only reboots that I have had since doing the upgrade and it seems to be in an area where my phone is switching towers. The strange thing is the last time I went through this area it did not reboot, but I had it charging so I don't know if that had something to do with it. I am going to be in that area again next tue. and wed. so I was going to test it again and see if it reboots while not charging. Keep us updated and I will let you know what I find next week as I will be following this thread.If at first you don't succeed, read, read again.
- 05-28-2011, 06:09 AM #8
- 05-28-2011, 09:10 AM #9
My first thunderbolt never rebooted once before the update. After it would reboot using the flashlight. Didnt matter where i was it would reboot. Got replacement and it rebooted twice in one hour. It has same firmware as update. Called Verizon and second tier tech said HTC knows about it and to be "patient" because an update is coming out in the next few weeks. Doesnt help alot when each reboot uses anywhere between 5-15% of battery life. I had one reboot use 25% For me it is the update completely that did this.
- 05-28-2011, 09:48 AM #10
- 05-28-2011, 10:21 AM #12
- 05-28-2011, 11:05 AM #14
I have a question about users having issues after the OTA update. I too are having some issues,I only reboot once a day and will always loose my 3G signal once a day.So, my issues is very minimal compared to other stories I've read about.
I used that tip in the battery tip thread of using that code to turn off the 4G network.Could using this code be the reason some of us are having issues?
However, if you describe your issue more fully, it could relate to your problem. One of the reasons I stopped bothering with the 4G toggle is that I typically would have to reboot the phone after toggling to restore a full data connection.* So, are you always having to reboot after toggling?
*More trouble than it was worth to me because I'm addicted to 4G speed and I have 2 spare batteries, one of which is the 2750 mAh one. Battery life is a means to an end, not an end in and of itself.
- 05-28-2011, 11:26 AM #16
- 05-28-2011, 11:31 AM #17
99% of the time, I'm at home when I lose 3G signal, which I then put phone into airplane mode and then turn it off.This restores my signal. I lost it only once while at work,which is 50 miles away.
This always seems to happen around 7:30 PM and once as early as 6:15 or so
To the rebooting issue,It only happens once a day and I haven't paid attention to if it's always around same time frame. Yesterday it appeared to have gone through a mini reboot.it wasn't the normal full reboot with the gray HTC screen which turns to the lightening bolt screen with sounds.I only got a blank screen then the gray screen with green HTC lettering.It took approx 3-5 seconds
Unsure if this is what you were asking for.
- 05-28-2011, 11:37 AM #18
- 05-28-2011, 11:59 AM #21
- 05-28-2011, 12:04 PM #22
- 52 Posts
- Stock Gingerbread
I have a question about the OTA. If I do not do the OTA for now, will I have to do it before I can get the next update that is released? Or can I go from the original software to the next update that is released without doing the OTA that has caused these problems? Thanks very much for your help.
- 05-28-2011, 12:49 PM #23
CDMA Auto (PRL): Same as a normal 3G phone
CDMA Only: Slow data speeds, but normal voice/text
EV-DO Only: 3G data speeds, but possibly no voice/text
CDMA + EV-DO/LTE Auto: Default. Uses everything.
LTE Only. 4G data speeds. Possibly no voice/text until they roll out VoLTE
I personally recommend using the LTE On/Off app. This way you have more control.
On a side note, I am curious if anyone else has the same problem I have. The phone immediately reboots when booting into Safe Mode. I was attempting to boot the phone into safe mode in order to see if the rebooting was software, not firmware, related. But it immediately crashes the phone and reboots.
Feel free to try it yourselves and see if it happens:
1. Power off your phone.
2. Power phone back on.
3. When you see the "Quietly Brilliant" screen, hold down the volume DOWN rocker on the side of the phone. Keep holding it down until the phone reaches the home screen. You should see "Safe Mode" in the bottom left corner of the screen.Former Verizon Wireless Technical Consultant
- 05-28-2011, 12:54 PM #24
Chrisy said at one time she thought it was the network because of the other phones that weren't Thunderbolts that were rebooting. Well since that thread I had 2 reboots, however, they were both under the exact same conditions.
Both times I was in a basement that struggled to get a data signal, it would go to 3G and then back to 4G and then lose signal all together and it kept doing this until finally it just restarted. As long as I have a strong data signal (which is pretty much all the time because the network here is really robust and stable) then everything is fine. My phone has only rebooted 3 times since launch day, once was that time when everyone thought it was because of the update and the other two times were after the update and under the above circumstances.
- 05-28-2011, 03:41 PM #25