- 20 Posts
Verizon Saying They Didn't Get The Phone I Sent
So, about a month and a half ago, verizon sent me a replacement thunderbolt. I sent my old one back the next day and I have been getting texts telling me to send it back when I already had, fedex says it got there the same week I sent it, today I get a text saying they are going to charge me for it?!?! Anyone else have this problem?
- 06-15-2011, 11:42 PM #2
- 06-15-2011, 11:59 PM #4If you don't have an iPhone.... Well you're probably doing alright.
Galaxy Nexus < ThunderBolt < Bold 9650 < Storm 2 < Storm 1 < 8330 + 8310
- 06-16-2011, 06:53 AM #5
- 06-16-2011, 07:33 AM #6
- 06-16-2011, 07:51 AM #7
- 06-16-2011, 08:36 AM #8
- 06-16-2011, 08:48 AM #9
- 06-16-2011, 09:21 AM #10
- 06-16-2011, 09:22 AM #11
- 06-16-2011, 09:29 AM #12
- 06-16-2011, 10:32 AM #13
- 32 Posts
If it hasn't been scanned into the Verizon system by the guys at the wharehouse....your going to get those texts. I sent my replacement out on a Sat...my 5 days to return was actually sat.... I started recieving the texts on Monday. By Tues the phone had been delivered to them and the texts stopped.
Remember just cause you send it out through fedex...the recieving guy still has to scan your phone into the system to verify they recieved it.
- 06-16-2011, 11:04 AM #14
- 150 Posts
Don't fear, a solution is here!
I went through this issue three times, yes three times they reported me not returning the phone. If you see a charge on your bill, call them up and they will open an internal investigation. Verizon has all the tracking numbers on file, even the one from your house back to the shipping center. The agent can pull up that tracking number and plug it in to fedex to verify it was delivered. If that is the case, they go search the warehouse for the phone, and usually give you a call the next day saying they found it.
The problem is, is that if the invoice has already been generated, they won't remove the charge from your bill, which means, my family ended up paying an $800 bill. Instead they just use the extra amount you paid and credit you for it on your next bills.
If you have any questions let me know.
- 06-17-2011, 09:23 AM #15
- 06-17-2011, 10:12 AM #16
- 06-17-2011, 02:25 PM #17
This happened to me too. I got a bill that was like $500 more than I was expecting. I was on the phone .6 seconds after picking myself off the floor.
Believe me, Verizon has the tracking number. Just call them, and once they trace that the phone was returned, they will credit your account and then start looking for it internally.
Not to be mean, but the OP said he couldn't find the tracking number.
- 06-17-2011, 04:04 PM #18
- 34 Posts
I just had this problem from 2 phones I sent back. I kept getting txt msgs from them saying to return the phone or there could be charges.
I called them and they checked and had the phones, they just were not put back into stock yet which is why I kept getting the messages.
Verizon looked up the Fed ex tracking numbers for me and put a note in my file so if charges do appear to just call and they will delete them
- 06-17-2011, 04:24 PM #19
- 90 Posts
Verizon sent me a total of 3 replacement TBolts. Since I work for a division of FedEx (Freight), I've seen the way things are handled on our docks and was sure to keep my tracking# stubs. When I got an email warning me to return a phone or get charged full retail, I called Verizon C.S. immediately. The rep told me that I had to produce the tracking numbers and offered to call me back when I found them (sub-text, she was sure I would not have them). Imagine her surprise when I said, Got 'em right here, which one you want first? Long story short, if I had not had those stubs, I would have had a harder time proving I had returned the defective phones.
- 06-17-2011, 05:32 PM #20
- 06-17-2011, 05:43 PM #21
- 06-17-2011, 07:01 PM #22
I've had it happen to me too when returning a Network Extender. I had the tracking number but they tried to tell me it was the wrong MAC address. I only had the one to send back! Anyway, they took care of it after my complaints. But it took me two months to be reimbursed on my bill.