They did the same for me, but I told them I had done all those things already...partly because it is true, I have done them, and partly because they have been shown already to NOT fix the problem so I wouldn't waste my time.
When I called, I first got a regular tech support person, and i just asked what the status was on the update. She couldn't find any info on it, so she transferred me to "Tier 2 Support" or whatever it is. They asked if I had done a factory reset (yes), if I had tried *this,* if I had tried *that* and of course all were yes. So she then said she could do a warranty replacement (CLNR) which MIGHT fix the problem, but they could not guarantee it (and how could they because it is a software/firmware issue, not the hardware; also, I replaced the phone in-store when I was within the 14 days of purchase and I still have the issue). I said no, I am not going to lose all my data again and deal with reconfiguring a "new" phone when it most likely won't even fix the problem. So I said it was ridiculous that I paid for this phone, am paying for service every month, but the equipment isn't even reliable enough to stay turned on for the duration of the battery, and that Verizon needs to do something to compensate its customers for delivering them a faulty product. I asked to speak with her manager, making it clear that I had no complaint with her or her service, but that I needed to speak with someone who could offer a satisfactory alternative to a CLNR. So I got her manager, re-explained the above, saying that at the very least, since it is taking months to fix this problem, they should have offered a rollback to the old software that did not have this problem, but that I think something should be done to make it right. He offered a free month of service, not including additional lines or data (if you get either of those, lucky you!), which amounts to about $60.
I would go for it - there is nothing to lose and $60 to gain. I have also heard on these forums of people who said the reboots kill their battery, so VZW sent them a free extended battery, or additional standard battery. If by next week there is still no update pushed, I will be calling back with this in mind ;-) Good luck!