I also have an LG G2 phone and a 2013 Ford Escape. Since I switched phones to the LG G2, the call quality has dropped as you explained. Sometimes I can communicate, but about 50% of the time, the communication is sketchy at best. I will occasionally have to redial to try to get a better connection. But the other issue I have is receiving and listening to my texts. When I receive a text, it will sometimes say I have received a text, but the option to listen is not available. Other times it doesn't say that I received a text when I actually did. When I try to go into the options portion of the my Touch, it says that my phone is not allowing the this feature. So I turn off the bluetooth and connect the phone with the car, and allow the MAP (transfer of messages from phone to car) to be enabled. Still doesn't work. When I had my torque phone, it worked great.