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    Default Screen blacks out during phone call won't turn on

    My wife's G2 started to blackout th screen when a call is made and removing the phone from your ear does not turn it back on. It has the quick window cse and if you open and close the small windows allows you to end the call. Any solution?
  2. #2  
    EviI's Avatar

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    Default Re: Screen blacks out during phone call won't turn on

    Quote Originally Posted by Hunan View Post
    My wife's G2 started to blackout th screen when a call is made and removing the phone from your ear does not turn it back on. It has the quick window cse and if you open and close the small windows allows you to end the call. Any solution?
    Try not to cover the proximity sensor.
  3. #3  

    Default Re: Screen blacks out during phone call won't turn on

    Agree, or turn it off entirely. It's in settings (possibly in phone dialer settings or in phone accessibility settings).

    Sent from my Nexus 5 using Tapatalk 2
  4. #4  

    Default Re: Screen blacks out during phone call won't turn on

    What those guys said...the proximity sensor thinks it is still up against your ear so it turns the screen off so you don't accident poke buttons whilst yer chatting. Mine has recently started doing this. I've found if I squeezed my phone, front to back, right under the front camera, thumb on front, forefinger on back, the screen would come back on...I downloaded the Phone Tester app and the proximity sensor was always 'near' until I did the squeeze then would change to 'far'. When you have trouble waking up the phone, even using the button, this works too. I got my phone the first week it was available and has only recently started doing this. The squeeze 'fix' makes me think the sensor is not quite close enough to the screen for whatever reason.
  5. #5  
    Johnly's Avatar

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    Default Re: Screen blacks out during phone call won't turn on

    The note 3 has these issues as well. I wonder if it is a bug. I got a replacement and it is fine now, but I don't know. That is highly annoying. If it happens again I will ask for a different phone.

    Sent from my SM-N900V using Tapatalk
  6. #6  
    Johnly's Avatar

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    Default Re: Screen blacks out during phone call won't turn on

    Quote Originally Posted by Johnly View Post
    The note 3 has these issues as well. I wonder if it is a bug. I got a replacement and it is fine now, but I don't know. That is highly annoying. If it happens again I will ask for a different phone.

    Sent from my SM-N900V using Tapatalk


    Sent from my SM-N900V using Tapatalk
  7. #7  

    Default Re: Screen blacks out during phone call won't turn on

    So this has been happening to me as well, and I was basically at the end of my rope until I figured out a "fix" (not a prevention). When your screen blacks out after a call and won't turn on, slide your finger slowly across the top of the phone (over the camera, speaker and sensor). Viola, screen turns on.

    This is obviously an enormous bug, but at least I no longer have to REBOOT my phone after every single phone call.

    Reply here with the results for you so we can see if it's a true work-around.

    (BTW I also have the low-light screen auto-turn off problem.)
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    Alicia Sekuris likes this.
  8. #8  
    lou loa1's Avatar

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    Default Re: Screen blacks out during phone call won't turn on

    I check the proximity sensor and found that its sensed about 6 inches away from the screen
    it is also very slow to turn on and off also the light sensor is off, in the dark my phone will not remain on
    very very annoying hope an update will fix also my phone has call severe quality issues other than that the phone seems to be pretty good
  9. #9  
    lou loa1's Avatar

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    Default Re: Screen blacks out during phone call won't turn on

    I check the proximity sensor and found that its sensed about 6 inches away from the screen
    it is also very slow to turn on and off also the light sensor is off, in the dark my phone will not remain on
    very very annoying hope an update will fix also my phone has call severe quality issues other than that the phone seems to be pretty good
  10. #10  
    lou loa1's Avatar

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    Default Re: Screen blacks out during phone call won't turn on

    I check the proximity sensor and found that its sensed about 6 inches away from the screen
    it is also very slow to turn on and off also the light sensor is off, in the dark my phone will not remain on
    very very annoying hope an update will fix also my phone has call severe quality issues other than that the phone seems to be pretty good
  11. #11  
    lou loa1's Avatar

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    Default Re: Screen blacks out during phone call won't turn on

    I check the proximity sensor and found that its sensed about 6 inches away from the screen
    it is also very slow to turn on and off also the light sensor is off, in the dark my phone will not remain on
    very very annoying hope an update will fix also my phone has call severe quality issues other than that the phone seems to be pretty good
  12. #12  
    lou loa1's Avatar

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    Default Re: Screen blacks out during phone call won't turn on

    I check the proximity sensor and found that its sensed about 6 inches away from the screen
    it is also very slow to turn on and off also the light sensor is off, in the dark my phone will not remain on
    very very annoying hope an update will fix also my phone has call severe quality issues other than that the phone seems to be pretty good
  13. #13  

    Default Re: Screen blacks out during phone call won't turn on

    There is dirty in the sensor, try to clean the sensor. Mine started working after I cleaned the sensor
  14. #14  

    Default Re: Screen blacks out during phone call won't turn on

    There is dirty in the sensor, try to clean the sensor. Mine started working after I cleaned the sensor. So make sure it is properly clean.
  15. #15  

    Default Re: Screen blacks out during phone call won't turn on

    running your finger across the sensor and camera was the only helpful thing on here, my phone blacked out and wouldn't respond to any of the buttons but was still receiving texts and notifications, I thought it was locked forever, so thankyou so much for putting that. ;]

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