1. swim82's Avatar
    Hi all,

    So I am really just looking for some help. Two days ago I switched from AT&T to Verizon, and got a brand spanking new Note 3. I love it...it's a great device. Only problem is, I can't make or receive calls. It shows full service and 4Glte, surfs chrome super fast, makes and receives texts, but as soon as I try to make a call, it says I'm roaming. Verizon has replaced my SIM card twice and my phone once...nothing has helped. Any suggestions? Thanks.
    02-06-2014 08:39 AM
  2. Paul627g's Avatar
    I would take it into a local carrier store and show them first hand what is happening. Let them replace the device again or sim but I wouldn't take much bull being a new customer.

    Sent from my HTCONE using AC Forums mobile app
    Golfdriver97 likes this.
    02-06-2014 09:05 AM
  3. Golfdriver97's Avatar
    Hi all,

    So I am really just looking for some help. Two days ago I switched from AT&T to Verizon, and got a brand spanking new Note 3. I love it...it's a great device. Only problem is, I can't make or receive calls. It shows full service and 4Glte, surfs chrome super fast, makes and receives texts, but as soon as I try to make a call, it says I'm roaming. Verizon has replaced my SIM card twice and my phone once...nothing has helped. Any suggestions? Thanks.
    Welcome to the forums.
    That is a real bummer. I would ask them to change the device one more time. Hopefully, that will help. Other than that, I cannot think of anything to suggest.
    02-06-2014 09:10 AM
  4. Army21's Avatar
    DID YOU HAVE YOUR NUMBER PORTED OVER FROM AT&T? i BELIEVE IF YOU DID THAT YOUR PROBLEM LIES THERE
    yarnsrj likes this.
    02-06-2014 01:19 PM
  5. swim82's Avatar
    Thanks for your responses,
    I did port the number over from AT&T. I just returned from my local Verizon store...they replaced the sim card and the phone worked fine for about an hour, now back to not making/receiving calls. I'm hesitant to lose my number and still potentially not have service.
    02-06-2014 02:26 PM

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