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  1. Thread Author  Thread Author    #1  

    Default Note 3: Testing my theory on random reboots

    This may seem a little far fetched but I'm giving it a try anyway.

    My phone recently started doing random reboots. The thought that perhaps with a case on my phone gets a little too warm and might be causing this came to mind this morning. I have a very lightweight case but in my mind that doesn't mean that even getting a little too warm might cause problems.

    This maybe especially true because I keep my phone in my purse approximately 6 to 8 hours a day while I'm at work. Therefore it gets even warmer. It doesn't feel hot to the touch but the Note 3 is a very thin phone and so perhaps even getting a touch too warm might make it act up.

    So I took the case off about 4 hours ago and so far not one reboot. 4 hours is certainly not long enough to make any kind of determination whatsoever so as much as I don't want to leave the case of I feel a test needs to be done.

    If anyone else wants to give it a try and report back it would be appreciated. Thanks!


    Deb from my Note 3
    Last edited by NotJustAPhone; 04-01-2014 at 10:11 PM.
    Deb
    Save a life & make your life better.
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  2. #2  

    Default Re: Testing my theory on random reboots

    I've had like two random reboots but it never happened again after the second time. I can't test anything out
    "The worst foe lies within the self....."
    Get yourself some storage with Dropbox: http://db.tt/hWGiTCa
  3. #3  

    Default Re: Testing my theory on random reboots

    Is the case metal?

    dpham00, Android Central Moderator
    Sent from my Verizon Samsung Galaxy Note 3 via Tapatalk Pro
  4. Thread Author  Thread Author    #4  

    Default Re: Testing my theory on random reboots

    Quote Originally Posted by dpham00 View Post
    Is the case metal?

    dpham00, Android Central Moderator
    Sent from my Verizon Samsung Galaxy Note 3 via Tapatalk Pro
    Not, it's plastic. Spigen case.

    Deb from my Note 3
    Deb
    Save a life & make your life better.
    Adopt a rescue or shelter dog.
  5. Thread Author  Thread Author    #5  

    Default Re: Note 3: Testing my theory on random reboots

    27-28 hours or so no random reboots or screen freezes so far.

    Deb from my Note 3
    Deb
    Save a life & make your life better.
    Adopt a rescue or shelter dog.
  6. #6  

    Default Re: Note 3: Testing my theory on random reboots

    Just building on dpham00's theory. If phone is in purse, it has to go through the purse material to get signal (cell, GPS, WiFi). Depending upon the material composition, the radios may have to work hard to get and maintain signal. This in turn generates heat, even when phone is idle (since its in purse). Add on a case that essentially acts like a blanket, and combine that with limited air circulation inside the purse; it's feasible that phone is overheating.

    While I don't use a purse, this is an interesting discussion. Could possibly happen with a backpack or CamelBak, and if warm temps and direct sunlight are at play, then could see the phone getting hot.
  7. #7  

    Default Re: Note 3: Testing my theory on random reboots

    I had a case that was to tight once and it put to much pressure on the screen...it made the phone wig out...no case or different case no problem. Let us know how it works it for you.
    Thanked by:
  8. Thread Author  Thread Author    #8  

    Default Re: Note 3: Testing my theory on random reboots

    The phone isn't always in my purse when it suffers from random reboots and freezing screens. In fact when its in my purse I wouldn't even know when the reboots are occurring because I can't see it happen. The ones I can see it's usually sitting in the stand on my table. I just suspect that getting too warm maybe the problem and want to verify this through this testing. I'm not a hardware wizard but my thought is that if a piece of electronics is getting even slightly over heated it may do some weird things randomly. Even with a lightweight plastic case on it may just be getting warmer than it should because it can't release the warmth like it can without any case.

    Deb from my Note 3
    Deb
    Save a life & make your life better.
    Adopt a rescue or shelter dog.
    Thanked by:
  9. #9  

    Default Re: Note 3: Testing my theory on random reboots

    Are you rooted? I forget.

    Sent from my Anthem filled Note 3
    "The worst foe lies within the self....."
    Get yourself some storage with Dropbox: http://db.tt/hWGiTCa
  10. #10  
    jmcu's Avatar

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    Default Re: Note 3: Testing my theory on random reboots

    I have my note3 in my pocket all day ( yes.. big pockets) and walk between three and eight miles, climb ladders and stairs and no reboots.
    I get home, put it on my desk and I hear it reboot 2 times in about 3 to 5 hours.
    I also have it in a spigen case.

    Sent from my Note 3
  11. Thread Author  Thread Author    #11  

    Default Re: Note 3: Testing my theory on random reboots

    Quote Originally Posted by VDub2174 View Post
    Are you rooted? I forget.

    Sent from my Anthem filled Note 3
    Nope.

    Deb from my Note 3
    Deb
    Save a life & make your life better.
    Adopt a rescue or shelter dog.
  12. Thread Author  Thread Author    #12  

    Default Re: Note 3: Testing my theory on random reboots

    Quote Originally Posted by jmcu View Post
    I have my note3 in my pocket all day ( yes.. big pockets) and walk between three and eight miles, climb ladders and stairs and no reboots.
    I get home, put it on my desk and I hear it reboot 2 times in about 3 to 5 hours.
    I also have it in a spigen case.

    Sent from my Note 3
    Interesting - - pretty much the same scenario as mine. What about screen freezes?

    Deb from my Note 3
    Deb
    Save a life & make your life better.
    Adopt a rescue or shelter dog.
  13. Thread Author  Thread Author    #13  

    Default Re: Note 3: Testing my theory on random reboots

    Quote Originally Posted by lterry913 View Post
    I had a case that was to tight once and it put to much pressure on the screen...it made the phone wig out...no case or different case no problem. Let us know how it works it for you.
    Now there's a thought. My case is pretty tight it's hard to get on it off my phone.

    Deb from my Note 3
    Deb
    Save a life & make your life better.
    Adopt a rescue or shelter dog.
  14. #14  
    hdhuntr's Avatar

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    Default Re: Note 3: Testing my theory on random reboots

    I have the Spigen case. I love it. Also had the Seidio platinum one. Never ever had a random reboot. And...the Spigen I have doesn't get near the screen. If it isn't some App then I am liking the "cooped up" theory...
    Current: GN3&GN2 10.1/Prior:TP201/Xoom/Archos101/RAZR MAXX HD/RAZR MAXX/Evo3D/Evo4G/allSprintTreos&Recovering Pre user.
  15. Thread Author  Thread Author    #15  

    Default Re: Note 3: Testing my theory on random reboots

    Obviously it's not the smartest move to not have some kind of case on your phone. But if I have to go without to keep the reboots and screen freezes from happening then I guess that's what I'm going to have to do. Right now we're at about 48 hours or so without one single problem. I plan to test this for about a week.

    Deb from my Note 3
    Deb
    Save a life & make your life better.
    Adopt a rescue or shelter dog.
  16. #16  

    Default Re: Note 3: Testing my theory on random reboots

    i talked to a samsung about my random reboots. H said it was related to verizon's drivers. This was after I had done a factory reset and which fixed the problem. However, he said he could have corrected it without the factory reset by correcting some of the drivers related to Verizon.
  17. Thread Author  Thread Author    #17  

    Default Re: Note 3: Testing my theory on random reboots

    Okay but specifically how are we supposed to do that?

    Deb from my Note 3
    Deb
    Save a life & make your life better.
    Adopt a rescue or shelter dog.
  18. #18  
    jmcu's Avatar

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    Default

    Quote Originally Posted by ShaggyKids View Post
    Okay but specifically how are we supposed to do that?

    Deb from my Note 3
    +1

    I would love to know this as well...

    Sent from my Note 3
  19. Thread Author  Thread Author    #19  

    Default Re: Note 3: Testing my theory on random reboots

    Quote Originally Posted by ShaggyKids View Post
    Right now we're at about 48 hours or so without one single problem. I plan to test this for about a week.
    Update: still no problems since 04/01/2014 2:04pm.
    Deb
    Save a life & make your life better.
    Adopt a rescue or shelter dog.
  20. #20  

    Default Re: Note 3: Testing my theory on random reboots

    do you mean how to do a factory reset? go to settings and backup and reset
  21. Thread Author  Thread Author    #21  

    Default Re: Note 3: Testing my theory on random reboots

    Quote Originally Posted by amikeg57 View Post
    do you mean how to do a factory reset? go to settings and backup and reset
    I was referring to the comment about replacing drivers.

    Deb from my Note 3
    Deb
    Save a life & make your life better.
    Adopt a rescue or shelter dog.
  22. Thread Author  Thread Author    #22  

    Default Re: Note 3: Testing my theory on random reboots

    Quote Originally Posted by lterry913 View Post
    I had a case that was to tight once and it put to much pressure on the screen...it made the phone wig out...no case or different case no problem. Let us know how it works it for you.
    Just updating you. I left the case off my phone for approximately 3 weeks and had no random reboots.

    Then I put a different case on it than what I was using originally, no random reboots.

    A third case has now been on the phone for approximately a week and no random reboots.

    For me this means that perhaps this poster is correct and that the Spigen case I had on it when it was doing random reboots was too tight. The other two cases I've tried are not as tight as the Spigen case.

    Thanks for the mention of the possible too tight case. Looks like you pegged it!

    Deb from my Note 3
    Deb
    Save a life & make your life better.
    Adopt a rescue or shelter dog.
  23. #23  

    Default Re: Note 3: Testing my theory on random reboots

    I'm glad this seemed to fix your issue. However I would like to point out that I also have been having random reboots (as far as I can tell since the new kitkat update) and I do not have any form of case on my phone. So it is possible there is more than one cause to this issue or the demon that was in your phone has moved to mine.
  24. Thread Author  Thread Author    #24  

    Default Re: Note 3: Testing my theory on random reboots

    I have no doubt there is more than one cause to the reboots.

    Deb from my Note 3
    Deb
    Save a life & make your life better.
    Adopt a rescue or shelter dog.
  25. #25  
    aslondon's Avatar

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    Default Re: Note 3: Testing my theory on random reboots

    I had a carbon fiber look self-adhesive skin on my IPAD3 and it started overheating when it was using the 4G service. Apples take on it was that it covered the apple logo on the back of the IPAD which actually acts as a heat sink. Took the skin off and haven't had a problem since. So conceptually some cases may not allow these instruments to "breathe" no matter who manufactures them.

    Al
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