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  1. Thread Author  Thread Author    #1  

    Default 4G Not staying connected....

    Has anyone had their Note 3 refuse to stay connected to 4G? I am not on the fringe of a 3G/4G line, yet in the past few days I've noticed my phone is always in 3G, while my wife can be sitting right next to me in 4G. I haven't had a problem until just recently.
    Any ideas to help get me back in the fast last?
  2. #2  

    Default Re: 4G Not staying connected....

    Have you tried to restart the phone?

    dpham00, Android Central Moderator
    Sent from my Verizon Samsung Galaxy Note 3 via Tapatalk Pro
  3. Thread Author  Thread Author    #3  

    Default Re: 4G Not staying connected....

    Yes I have tried a couple shutdowns and even battery pulls. It may stay in 4G for a short time, then capooey, right back to 3G. It doesn't appear it is trying to jump back and forth either.
    Thank you for the suggestion.
  4. #4  

    Default Re: 4G Not staying connected....

    My note 3 goes to 3G at least once every other day. Never happened with my note 2. Fix it by toggling airplane mode.

    Sent from my IPad Air via Tapatalk
  5. #5  

    Default Re: 4G Not staying connected....

    Go to settings > more networks > mobile networks: select LTE/CDMA instead of global and see if that fixes the issue.

    Sent from my SM-N900V using Tapatalk
  6. Thread Author  Thread Author    #6  

    Default Re: 4G Not staying connected....

    Thanks for the help. I went to the Verizon store and they replaced the sim card and the 4G is working again.
    Thanks again.
    Thanked by:
  7. #7  

    Default Re: 4G Not staying connected....

    Very cool! Glad it was that simple.
    I have had to do the same with a couple of phones in the past.
    I would have mentioned it but just stumbled on your post.

    Quote Originally Posted by twick75 View Post
    Thanks for the help. I went to the Verizon store and they replaced the sim card and the 4G is working again.
    Thanks again.
  8. #8  

    Default Re: 4G Not staying connected....

    Glad it was a simple fix

    dpham00, Android Central Moderator
    Sent from my Verizon Samsung Galaxy Note 3 via Tapatalk Pro
  9. #9  

    Default Re: 4G Not staying connected....

    Mine has been doing that off and on this week as well. I assumed it was network issues.

    This is on a newer SIM too.
  10. #10  

    Default Re: 4G Not staying connected....

    my phone has just recently been dropping to 3G in certain areas that I always got 4G...when I'm in the gym, if I take 3 steps over it will go back into 4G, then another few steps, drops to 3G, also noticed when driving in my town, I'd be in 3G at times, just started doing this last week, I've had the phone since February, no issues before then

    Verizon said I should try to pull the SIM card and put it back in, what do you guys think? Will that screw anything up?
  11. #11  
    bassjo's Avatar

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    Default Re: 4G Not staying connected....

    I've had my phone N3 doing that for a while. The first time I took it to a VZW store they replaced the sim card. It seemed to work for a bit. Then when it started doing it again, they suggested I factory reset my phone... Okay fast forward to yesterday, I walk into a corporate store in a DENSE 4G area with no data connection. I told the about the fixes you all have mentioned here, they contacted Samsung who said that it was the antenna so they're sending me a new phone, should arrive on Monday.
  12. #12  

    Default Re: 4G Not staying connected....

    Finally gave up and called in this morning. Is Verizon sending new replacements or refurbs right now? What did you get, bassjo?
  13. #13  

    Default Re: 4G Not staying connected....

    Quote Originally Posted by HolyBuckeye View Post
    my phone has just recently been dropping to 3G in certain areas that I always got 4G...when I'm in the gym, if I take 3 steps over it will go back into 4G, then another few steps, drops to 3G, also noticed when driving in my town, I'd be in 3G at times, just started doing this last week, I've had the phone since February, no issues before then

    Verizon said I should try to pull the SIM card and put it back in, what do you guys think? Will that screw anything up?
    It won't hurt to try. It has fixed my connection problem before, though my problem is sometimes 4GLTE slows down, and pulling the sim fixes it temporarily.

    dpham00, Android Central Moderator
    Sent from my Verizon Samsung Galaxy Note 3
  14. Thread Author  Thread Author    #14  

    Default Re: 4G Not staying connected....

    I too have been experiencing the 3G/4G back and forth. It hasn't been a big enough issue, as of yet, that I ventured into the ole Verizon store. I may try the sim card pull if it persists and escalates to the annoying phase. Till then steady as she goes.


    Think I'll push the download button on the upgrade........wish me well. UGH!
  15. #15  

    Default Re: 4G Not staying connected....

    I'll pull it and see if anything happens, if not, may walk into the store and just see what they say

    just had another incident today, I was sitting in a restaurant, look at my phone, shows 3G, I get up, walk about 15 steps, get 4G, go back to seat, 3G
  16. #16  

    Default Re: 4G Not staying connected....

    It's gotten worse as when I came home today I noticed my phone was in 3G. I've never had any problems anywhere close to my house. I went ahead and pulled the SIM and reinsert it, we'll see if that helps, heading to the gym soon (where I've been getting dropped a lot), if problems persist, I guess my next move is to go into a Verizon store??
  17. #17  

    Default Re: 4G Not staying connected....

    Going to go into the a verizon store to get a new SIM to see if that helps. Nothing should change with a new sim, right? (like my unlimited data, etc)
  18. #18  

    Default Re: 4G Not staying connected....

    Quote Originally Posted by HolyBuckeye View Post
    Going to go into the a verizon store to get a new SIM to see if that helps. Nothing should change with a new sim, right? (like my unlimited data, etc)
    Correct nothing would change with the new sim.


    dpham00, Android Central Moderator
    Sent from my Verizon Samsung Galaxy Note 3
  19. #19  

    Default Re: 4G Not staying connected....

    So new Sim card doesn't seem to helping matters, any one have any other ideas what I could do next?

    Sent from my Samsung Galaxy Note 3
  20. #20  

    Default Re: 4G Not staying connected....

    Quote Originally Posted by HolyBuckeye View Post
    So new Sim card doesn't seem to helping matters, any one have any other ideas what I could do next?

    Sent from my Samsung Galaxy Note 3
    Mine has been way worse with 1X or no signal. Put in a service call to Samsung to repair the antenna issue.

    Posted via Android Central App
  21. #21  

    Default Re: 4G Not staying connected....

    Quote Originally Posted by TimThompson05 View Post
    Mine has been way worse with 1X or no signal. Put in a service call to Samsung to repair the antenna issue.

    Posted via Android Central App
    You can also contact Verizon for troubleshooting and a replacement.

    dpham00, Android Central Moderator
    Sent from my Verizon Samsung Galaxy Note 3
  22. #22  

    Default Re: 4G Not staying connected....

    Quote Originally Posted by dpham00 View Post
    You can also contact Verizon for troubleshooting and a replacement.

    dpham00, Android Central Moderator
    Sent from my Verizon Samsung Galaxy Note 3
    I bought it at Best Buy without a contract with no insurance. So I have to rely on the warranty.

    Posted via Android Central App
  23. #23  

    Default Re: 4G Not staying connected....

    Quote Originally Posted by TimThompson05 View Post
    I bought it at Best Buy without a contract with no insurance. So I have to rely on the warranty.

    Posted via Android Central App
    Verizon would probably still honor warranty service, provided that it is currently active on the Verizon network.

    dpham00, Android Central Moderator
    Sent from my Verizon Samsung Galaxy Note 3
  24. #24  

    Default Re: 4G Not staying connected....

    Quote Originally Posted by dpham00 View Post
    Verizon would probably still honor warranty service, provided that it is currently active on the Verizon network.

    dpham00, Android Central Moderator
    Sent from my Verizon Samsung Galaxy Note 3
    I already tried. They said the way BB activated it doesn't give it a warranty with Verizon. So I'm mailing it to A
    Samsung tomorrow when UPS opens.

    Posted via Android Central App
  25. #25  

    Default Re: 4G Not staying connected....

    Looks like Verizon is gonna send me a replacement.. Dunno if I want to do that, or if I just want to move to a new phone.. May go to HTC m8

    Sent from my Samsung Galaxy Note 3
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