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  1. Thread Author  Thread Author    #1  
    ansa82's Avatar

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    Default Virus?

    I got an email from a family member that seemed fishy. Had a link to a security update so I didn't install it. I deleted the email but had opened it. I ran the Verizon virus protection and it didn't find anything. However after turning my phone back on I see the file in my notifications asking me if I want to download it or cancel? How do I get rid of it? Thanks!!

    sent from my Note 3
  2. #2  

    Default Re: Virus?

    Did you push cancel?
  3. Thread Author  Thread Author    #3  
    ansa82's Avatar

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    Default Re: Virus?

    Yes I pushed cancel but after going to church I turned my phone back on and it did it all again. It showed a "security pac" on my notification bar and this time labeled it #2. It says download complete (same as before) but asks me to install or cancel so I push cancel. I ran Verizon security again but nothing shows up. Is this going to try to infect my phone each time I turn it on??

    sent from my Note 3
  4. #4  

    Default Re: Virus?

    I would do a factory reset. That way you know it is gone for sure. Make sure to back up your stuff first.
  5. Thread Author  Thread Author    #5  
    ansa82's Avatar

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    Default Re: Virus?

    Quote Originally Posted by neonworm View Post
    I would do a factory reset. That way you know it is gone for sure. Make sure to back up your stuff first.
    Thanks!

    sent from my Note 3
  6. #6  

    Default Re: Virus?

    Quote Originally Posted by ansa82 View Post
    Thanks!

    sent from my Note 3
    Let me know how it works out
  7. Thread Author  Thread Author    #7  
    ansa82's Avatar

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    Default Re: Virus?

    Quote Originally Posted by neonworm View Post
    Let me know how it works out
    Seems to have worked. I haven't seen anything fishy pop up again.
    Thanks!

    sent from my Note 3
  8. #8  

    Default Re: Virus?

    Quote Originally Posted by ansa82 View Post
    Seems to have worked. I haven't seen anything fishy pop up again.
    Thanks!

    sent from my Note 3
    Glad to help

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