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View Poll Results: KitKat 4.4.2 Update Problems

Voters
15. You may not vote on this poll
  • Working Great!

    10 66.67%
  • Total Crap!

    0 0%
  • Annoying Glitches!

    3 20.00%
  • Definitely NOT bug free!

    2 13.33%
Results 1 to 15 of 15
  1. Thread Author  Thread Author    #1  

    Angry Kitkat 4.4.2 Update effectively kills Visual Voice mail!

    I updated my Note 3 to KitKat 4.4.2 using Kies3 software. It works great, but visual voice mail is now DOA & impossible to use! This has GOT TO BE FIXED! I see that a few others are having the same problem. I called Verizon tech Support about it & was informed they have no idea how to fix it. The update updates your voicemail app & then asks you to sign up for "free visual voice mail", but then you get an error.... VERY ANNOYING!!! Anyone else having this problem too?
  2. #2  
    beh
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    Default Re: Kitkat 4.4.2 Update effectively kills Visual Voice mail!

    It is most likely a Verizon visual voice app problem. I too got the glossy red message panel saying to call Verizon. But of course they don't know anything yet. My guess is that when the OTA upgrade comes out there will be a fix completed by Verizon.
    Galaxy Note 3 SM-N900V
    Galaxy Note 8 SGH-1467
    Galaxy Note Pro 12.2 SM-P900
  3. #3  
    pdub73's Avatar

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    Default Re: Kitkat 4.4.2 Update effectively kills Visual Voice mail!

    It is working now...

    Sent from my SM-N900V using AC Forums mobile app
  4. #4  

    Default Re: Kitkat 4.4.2 Update effectively kills Visual Voice mail!

    Quote Originally Posted by pdub73 View Post
    It is working now...

    Sent from my SM-N900V using AC Forums mobile app
    Same here, just got it set up. I did have to re subscribe to premium.
  5. #5  
    beh
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    Default Re: Kitkat 4.4.2 Update effectively kills Visual Voice mail!

    Working for me now also. Seems Verizon got the visual voice mail app fixed.
    Galaxy Note 3 SM-N900V
    Galaxy Note 8 SGH-1467
    Galaxy Note Pro 12.2 SM-P900
  6. #6  

    Default Re: Kitkat 4.4.2 Update effectively kills Visual Voice mail!

    So I assume (really hate to assume anything), that Verizon got the KitKat update correct?
  7. #7  
    akopa's Avatar

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    Default Re: Kitkat 4.4.2 Update effectively kills Visual Voice mail!

    The Visual Voice Mail settings in your Verizon Account need to be changed. Must change to "Visual Voice Mail Free" or to "Premium Visual Voice Mail" @ $2.99 per month. Once changes are made Visual Voice Mail will work.
  8. Thread Author  Thread Author    #8  

    Default Re: Kitkat 4.4.2 Update effectively kills Visual Voice mail!

    yea, it seems that its now been fixed :-)
  9. #9  
    beh
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    Default Re: Kitkat 4.4.2 Update effectively kills Visual Voice mail!

    I checked my account online and reset the visual voice mail back to basic ($0.00) and the free premium trial was discontinued.
    Galaxy Note 3 SM-N900V
    Galaxy Note 8 SGH-1467
    Galaxy Note Pro 12.2 SM-P900
  10. #10  

    Default Re: Kitkat 4.4.2 Update effectively kills Visual Voice mail!

    Has anyone else lost the contents of their voice mailbox? Installing kitkat somehow removed vvm from my account. Customer service said that after the update my account showed NO voicemail whatsoever (not visual, nor basic). They had to re-add the feature to my account - with an empty mailbox and told me previous messages are permanently gone. VZW stores no backups of your account content on their servers??? Really?
  11. #11  

    Default Re: Kitkat 4.4.2 Update effectively kills Visual Voice mail!

    I spent 30 minutes talking to a very nice young lady from Verizon about this issue. The conclusion? Samsung! They made a new app that is not compatible with the Galaxy Note 3. Soooooooo.....now what?
  12. #12  

    Default Re: Kitkat 4.4.2 Update effectively kills Visual Voice mail!

    Why do you guys use Google Voice for voicemail?
  13. #13  

    Default Re: Kitkat 4.4.2 Update effectively kills Visual Voice mail!

    Quote Originally Posted by akopa View Post
    The Visual Voice Mail settings in your Verizon Account need to be changed. Must change to "Visual Voice Mail Free" or to "Premium Visual Voice Mail" @ $2.99 per month. Once changes are made Visual Voice Mail will work.
    Just spoke w/ a 2nd level tech, acc. to whom there's no such thing as "Visual Voice Mail Free." The one and only visual mail is @ $2.99/month.
  14. #14  

    Default Re: Kitkat 4.4.2 Update effectively kills Visual Voice mail!

    Quote Originally Posted by Simon_y7 View Post
    Just spoke w/ a 2nd level tech, acc. to whom there's no such thing as "Visual Voice Mail Free." The one and only visual mail is @ $2.99/month.
    Verizon Visual Voice mail is FREE, Premium Visual Voice mail is 2.99/monthly (more options). The first 30 days after KitKat update the Premium is Free. It's a different Visual Voicemail with KitKat, but I've had it on my Verizon iPhone 5s since December for FREE
    Last edited by spencerdl; 05-19-2014 at 10:16 PM.
  15. #15  

    Default Re: Kitkat 4.4.2 Update effectively kills Visual Voice mail!

    Remove the battery while phone still on. Keep out a few seconds. After putting battery back in and powering up it should work. Mine did

    Posted from my awesome Note3
    sent from either my Samsung Galaxy Note2 or my
    Samsung Galaxy Tab 10.1

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