1. TabGuy's Avatar
    I did the OTA upgrade when it became available. Since then data connection has been horrible. In places where I got 3-4 LTE bars, I get "No Data Connection" or, sometimes, a 3G connection at best. This is very frustrating. I've change data selection to LTE/CDMA instead of Global without any change in connectivity. Sometimes a reboot will get me 4G in these places but that's a harsh workaround.

    Any ideas on how to fix this?
    05-19-2014 03:38 PM
  2. Diabl0's Avatar
    I did the OTA upgrade when it became available. Since then data connection has been horrible. In places where I got 3-4 LTE bars, I get "No Data Connection" or, sometimes, a 3G connection at best. This is very frustrating. I've change data selection to LTE/CDMA instead of Global without any change in connectivity. Sometimes a reboot will get me 4G in these places but that's a harsh workaround.

    Any ideas on how to fix this?

    My phone is doing the exact same thing. It's very frustrating. I'm thinking I may have to do a factory reset, but I really don't want to. So far all KitKat has gotten me is worse signal and horrible battery life.
    05-19-2014 04:54 PM
  3. srkmagnus's Avatar
    I did the OTA upgrade when it became available. Since then data connection has been horrible. In places where I got 3-4 LTE bars, I get "No Data Connection" or, sometimes, a 3G connection at best. This is very frustrating. I've change data selection to LTE/CDMA instead of Global without any change in connectivity. Sometimes a reboot will get me 4G in these places but that's a harsh workaround.

    Any ideas on how to fix this?
    If you haven't already done so, consider a factory reset of the device. Often times it may be necessary to reset after a big update.

    If there still isn't a fix then know that toggling airplane mode will give you the same effect as a reboot, without the actual reboot. That still isn't an acceptable permanent solution, but should be used in the interim until a fix if released - assuming that it's a known issue with the update.
    dpham00 and Jalopiejoe like this.
    05-19-2014 04:55 PM
  4. TabGuy's Avatar
    If you haven't already done so, consider a factory reset of the device. Often times it may be necessary to reset after a big update.

    If there still isn't a fix then know that toggling airplane mode will give you the same effect as a reboot, without the actual reboot. That still isn't an acceptable permanent solution, but should be used in the interim until a fix if released - assuming that it's a known issue with the update.
    I'm going to do a factory reset tonight. Doing the Helium backup now. I'll give it a few days and report back.
    srkmagnus likes this.
    05-19-2014 05:03 PM
  5. dpham00's Avatar
    I second the factory data reset. If that doesn't work, contact Verizon for a replacement

    dpham00, Android Central Moderator
    Sent from my Verizon Samsung Galaxy Note 3
    05-19-2014 05:14 PM
  6. srkmagnus's Avatar
    I'm going to do a factory reset tonight. Doing the Helium backup now. I'll give it a few days and report back.
    Sounds good - keep us posted.
    05-19-2014 06:23 PM
  7. TabGuy's Avatar
    Ok, I did the factory reset. Unfortunately, Helium will no longer back up to SD card so I had to back up to the internal memory. Unfortunately, I forgot to copy that folder to my PC before resetting. So, this was a real cold reset. Bummer.

    Signal seems to be better so far, but it's only been a day so the jury is out. However, I notice that battery life isn't as good. I got a new OEM battery today hoping that it was the battery, not the phone. We'll see.
    05-20-2014 10:26 PM
  8. dpham00's Avatar
    Weird, I was able to backup to sd on kk from Helium

    dpham00, Android Central Moderator
    Sent from my Verizon Samsung Galaxy Note 3
    05-20-2014 11:57 PM
  9. Ashley Weinreb's Avatar
    does yours sometimes don't let you text while you were on 4G or just wifi because everytime I try to text and I don't want to use my data I just want to use just the phone cause there's ways you can text without using data but mine won't let me ever since the new software it messed up my phone really bad
    05-21-2014 09:23 PM
  10. Ashley Weinreb's Avatar
    ever since the new software on my phone its been acting so weird I can send a text message without both things being on the wifi and the data before the software I can use only the wifi to send text messages even without the wifi I could still send text messages and receive them perfectly fine but this new software doesn't allow me to do any of that so I want it off my phone how do I get it off my phone
    05-21-2014 09:24 PM
  11. TabGuy's Avatar
    I don't text through Verizon, I have Google Voice and all of my texting is done through Voice. I have had no troubles texting.
    05-21-2014 09:36 PM

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