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  1. Thread Author  Thread Author    #1  

    Default Cerberus not working after Kitkat update

    I use Cerberus as a phone protection app and it has always worked well. After the Kitkat update it no longer connects. Anyone here use the app and found a solution? I am not rooted but may consider it in the future since it makes cerberus more secure with more options.

    I keep getting "Problem communicating with your device" message when I try to connect.
  2. Thread Author  Thread Author    #2  

    Default Re: Cerberus not working after Kitkat update

    Cerberus still not working after KitKat update. Anyone use it, and if not, does anyone recommend another app for finding your phone, securing it, etc. ?
  3. #3  

    Default Re: Cerberus not working after Kitkat update

    Android Device Manager is great. Lookout include it in I think the paid version of it's Anti Virus.
    I think there are many that do that.

    Sent from my SM-N9005 using Tapatalk Pro
  4. #4  

    Default Re: Cerberus not working after Kitkat update

    Quote Originally Posted by jim2112 View Post
    Cerberus still not working after KitKat update. Anyone use it, and if not, does anyone recommend another app for finding your phone, securing it, etc. ?
    Did you contact Cererbus?

    Sent from my Note 3 via Tapatalk
  5. Thread Author  Thread Author    #5  

    Default Re: Cerberus not working after Kitkat update

    No, I did not contact Cerebus. I thought maybe it would be corrected by a future update. I also figured that you can have more than one on the phone and I put another one on the phone for times when one app is not functioning. This function is too important to have an app not work every now and then.
  6. Thread Author  Thread Author    #6  

    Default Re: Cerberus not working after Kitkat update

    I solved my cerebus problem and it is now working great. I did a few things so I'm not sure which exactly cured it.
    I went into accounts> google and cleared out the cache. I don't know if it helped but I did it.

    Edit: I'm just leaving this solution in the post. My girlfriends phone had the exact same problem, and I only performed this step which did solve the problem.

    When I logged into my cerebus account, I noticed I had 3 devices listed when there should only be 2. Originally when I added my Note3 to the devices list I renamed it with the rename option on the dashboard. I figured in a time of crisis if I had 5 devices in the account it would be nice to recognize which one I was trying to log into by name rather than long numbers. I had renamed mine "Jim's note 3" but the N900 123456 type number was listed as a separate account. The account that was listed only by the device numbers worked fine. I deleted the renamed account "jims note 3" and the numbered account continued to work fine. I then renamed the numbered only account to "jim's note 3 and it still works fine. I did install the android device manager and will keep it as a secondary should cerebus ever have a problem, the ability to locate the phone is too important not to have a backup way to do it. I hope this helps anyone else that may have had a similar problem.

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