Karen, I've experienced this issue with a white / rose gold note 3. This is the second Samsung OEM USB cable I've had replaced because I get that exact same message. I have a black note 3 as well and have never had the issue at all. Do you have a white or rose gold note 3? Also, I went to a standalone corporate Verizon and told them that I needed a new cable to be replaced, they tested it out with the one I had, saw it happen and went to the back and got me a new one in packaging. Not sure if they just got one out of a Samsung phone box or not, but at first she told me they'd have to order it, then she went back again and came back out with a new one for me. Everything was fine for about 4 days, then even with the new 3.0 USB charger, it still happened and the white note 3 still gets that message. I think there is a defect in the white and rose gold note 3 charge ports possibly or the 3.0 charge wires are real shoddy, but most people that I hear are having these issues are owners of the white note 3's.