Touch screen/buttons stops working

[bertsirkin]

Starting about 4 or 5 days ago, I have this problem once every day.

I'll make a phone call and when it's time to hang up, the touch screen goes dead - everything seems to be displayed OK, but nothing is functional. I can't hang up and the call persists. It's especially annoying when leaving a voice mail, as I can't end it.

Sometimes I'll answer a call by swiping, talk and then when I go to hang up, see that the swipe-screen is still displayed - the screen seems to have hung up in the middle of the swipe to answer the call.

If I reboot, everything is back to normal - until the next day, when it starts all over again.

I don't know of any new apps (other than updates) - anyone have any ideas on this?

 

[Golfdriver97]

Starting about 4 or 5 days ago, I have this problem once every day.

I'll make a phone call and when it's time to hang up, the touch screen goes dead - everything seems to be displayed OK, but nothing is functional. I can't hang up and the call persists. It's especially annoying when leaving a voice mail, as I can't end it.

Sometimes I'll answer a call by swiping, talk and then when I go to hang up, see that the swipe-screen is still displayed - the screen seems to have hung up in the middle of the swipe to answer the call.

If I reboot, everything is back to normal - until the next day, when it starts all over again.

I don't know of any new apps (other than updates) - anyone have any ideas on this?

Did you get an OS update? If so have you done a cache clear in recovery or a reset?

 

[bertsirkin]

Did you get an OS update? If so have you done a cache clear in recovery or a reset?

Got KitKat when it first came out - this started well after that. Did a cache clear in recover mode a few days ago. Haven't done a "reset" (not sure what you mean by that).

 

[Golfdriver97]

Got KitKat when it first came out - this started well after that. Did a cache clear in recover mode a few days ago. Haven't done a "reset" (not sure what you mean by that).

A reset as in a factory reset. This will remove all apps and make the device seem like it it turning on for the first time. Sometimes, with a major OS update, this is necessary. I can understand any hesitation about having to set up your device all over again. If you do choose to do this, I would back everything up you don't want to lose; contacts, pictures, etc, just in case.

 

[bertsirkin]

A reset as in a factory reset. This will remove all apps and make the device seem like it it turning on for the first time.

I'm not sure how much annoyance it would take for me to have to do that!

 

[Golfdriver97]

I'm not sure how much annoyance it would take for me to have to do that!

I would do that as a last resort. However, I am not sure you have much of a choice.