1. grn4frk's Avatar
    I logged in to my Samsung Account that is linked to my S4 on content.samsung.com. I clicked on Find My Mobile at the top of website and am getting the message that my phone is "offline." Every function available on the website says "failed", I don't understand why it is saying this. I have every option enabled for the Samung Account along with GPS and all that jazz.

    Has anyone else been able to use this feature or know why it is not working for my S4?

    Thanks!

    I searched the forums and Google but found no answer.

    Edit: Just kidding, finally found the answer. It's not available in the United States, you would think the website would tell you that instead of driving someone like me crazy.
    Forum MODS: Go ahead and delete this post.
    Attached Thumbnails Samsung.com " Find my mobile"-findmymobile2.png   Samsung.com " Find my mobile"-findmymobile1.png  
    06-02-2013 04:39 PM
  2. corki2's Avatar
    Actually this post is very useful for the rest of us trying to use a feature that isn't available.
    jimbo1mcm likes this.
    06-08-2013 05:59 AM
  3. ibcop's Avatar
    That feature must interfere with Obama's data collection. Lol.
    Notsosure likes this.
    06-08-2013 04:25 PM
  4. chris2k5's Avatar
    ...Wasn't this one of the selling features a lot of Samsung fanboys were touting when they were defending the S4 against iPhone 5?

    I am surprised it isn't available in the US...Guess if I lose the S4, its gone ;(
    06-17-2013 06:05 PM
  5. ibcop's Avatar
    ...Wasn't this one of the selling features a lot of Samsung fanboys were touting when they were defending the S4 against iPhone 5?

    I am surprised it isn't available in the US...Guess if I lose the S4, its gone ;(
    Samsung has said they are releasing a "kill switch" like Apple is.

    Samsung Promises Smartphone Anti-Theft Feature As Prosecutor Threatens 'Kill Switch' Deadline
    06-17-2013 07:31 PM
  6. ehj666's Avatar
    The service is apparently blocked in the US, not unavailable. I have not found whether this is due to the Apple / Samsung patent war or, agreements with US telcos or other reason. I was able to get it to work using the Tor Browser Bundle. Tor is a darknet which anonymizes and encrypts communications over the network. When used with a Tor enabled browser a site will see the address of the exit node rather than the computer running the browser. Thus, so as long as the exit node is outside the US it will not be seen as originating from the US.

    Running the Tor browser I was able to log into my Samsung account, access "Find My Mobile" and successfully locate my phone which is in fact located in the US. I was using an unlocked Galaxy S3 mini. YMMV.
    07-16-2013 01:12 PM
  7. Stephen Stryhalaleck's Avatar
    Or you can just use Google's Device Manager. :-)
    02-15-2014 10:10 PM
  8. Davidoo's Avatar
    That feature must interfere with Obama's data collection. Lol.
    Don't you mean the data collection from the prior administration since Obama didn't start this? LOL?
    02-16-2014 09:37 AM
  9. ibcop's Avatar
    Don't you mean the data collection from the prior administration since Obama didn't start this? LOL?
    Ha! But how do you really know??? Lol
    02-17-2014 07:07 AM
  10. Psy-mon's Avatar
    Device Manager works only if GPS is on.....it's useless to me because I only turn on GPS when I need it to conserve battery
    Samsung Find My Mobile can search your device even your GPS is off
    06-13-2015 03:45 PM

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