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  1. Thread Author  Thread Author    #1  

    Default Verizon Galaxy S4: Whenever I click on Phone icon I get "Unfortunately, contacts has stopped"

    A little bit of back story :
    So last week, I was testing out putting in a non-Verizon sim card in my phone (T-mobile sim) because I am taking my phone overseas and wanted to see if it might work. When I turned on the phone a message came up asking "Do you wish to enable global mode" so I selected yes and the phone came up normally and I was able to make calls. Shortly after I received a notification about an update available and proceeded to install the update.

    After about an hour or so of inserting my Verizon chip back in, I tried making a call and as soon as I clicked on the phone icon, the screen went black for about 2 seconds then displayed the message "Unfortunately, contacts has stopped". Everything else worked fine except for the phone icon. I ended up doing a factory reset and it started to work again, but two days later the issue came up again. Its been a week now, and it seems every two days i have to do a factory reset because the issue comes back. Please help!
    Last edited by NotJustAPhone; 03-09-2014 at 06:38 PM.
  2. #2  
    Bizzle69's Avatar

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    Default Re: Whenever I click on Phone icon I get "Unfortunately, contacts has stopped"

    Go to settings > application manager (located on 4th page in settings)> scroll over to "ALL" and select contacts - clear cache and select Phone under all apps as well, clear cache and clear data.

    Now reboot your phone and see if that helped
    Verizon Samsung Galaxy S4
    Rooted, HyperDrive Rom

    If I helped you out, hit the thanks button on this post!
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  3. Thread Author  Thread Author    #3  

    Default Re: Whenever I click on Phone icon I get "Unfortunately, contacts has stopped"

    Thanks, I just tried it and now to wait and see if the issue reappears..since I did a factory reset yesterday, the issue would normally happen again tomorrow.
  4. #4  

    Default Re: Whenever I click on Phone icon I get "Unfortunately, contacts has stopped"

    My phone started doing the exact same thing on Tuesday after the security update was applied. I ended up doing factory reset and it worked until this evening, when it did it again. I just spent over an hour with Samsung tech support and they could not fix it with the following, and finally told me to send it into repair center. I went ahead and did a factory reset. Below is the transcript of everything tech support had me try.


    Achilles: Hi, thank you for contacting Samsung Technical Support. How may I help you today?
    Visitor: my samsung galaxy s4 phone has started being nonresponsive on phone/contacts/messaging since the recent security update
    Visitor: it has done it to me twice now since Tuesday
    Visitor: if i go to the phone page, try to go to contacts, or messaging it says 'Unfortunately, Contacts has Stopped'
    Visitor: i reset it yesterday morning to wipe everything off and thought that fixed it, til it did it again about an hour ago
    Visitor: also, i have never been able to get S Health or S Memos to work
    Visitor: frustrating.....
    Visitor: they stop unexpectedly as well
    Achilles: I understand that you are unable to access to these applications perfectly. Is that correct?
    Visitor: yes
    Achilles: I understand your frustration and I sincerely apologize for the same.
    Achilles: Thank you for confirming.
    Achilles: Iím sorry for the inconvenience. But still Iíll do my best to help you sort out the issue.
    Achilles: May I know your device model number?
    Visitor: SCH-I545ZKAVZW
    Achilles: Thank you for the model number.
    Achilles: Before we go ahead to resolve the issue, I have a few questions to help me understand the issue better. Shall I go ahead?
    Visitor: yes
    Achilles: Thank you.
    Achilles: Let us try to perform certain trouble shooting steps and check if the issue is resolving.
    Achilles: Shall I go ahead?
    Visitor: yes
    Achilles: Thank you.
    Achilles: From HOME>Application> Settings > More>Application manager > press on menu key and tap Reset app preferences.
    Achilles: Please let me know after performing the above steps.
    Visitor: done
    Achilles: Now please check with those application and let me know if you are able access them properly.
    Visitor: no
    Visitor: well, contacts worked, phone i can still not dial any digits
    Visitor: messaging is working too
    Visitor: s memo and s health still fail with 'unfortunately app has stopped'
    Achilles: That's Good to hear that few application worked.
    Visitor: so 2 out of 5 are working
    Achilles: Not a problem, we shall try to resolve all the above issues completely.
    Achilles: Now let us try to perform steps for Phone dialing option.
    Achilles: No, Let us try to resolve the issue by performing Wipe cache partition to the device.
    Achilles: Let us perform the steps and check if the issue is resolving.
    Achilles: Please follow the bellow steps.
    Achilles: 1. Power the device off (remove and re-insert the battery).
    Achilles: 2. Press and hold the Volume Up key and the Home key, then press and hold the Power key.
    Achilles: 3. When the device vibrates; release only the Power key.
    Achilles: 4. When the Android system recovery menu displays; release the Volume Up and the Home key.
    Visitor: ok
    Visitor: i am at recovery menu
    Visitor: select wipe cache partition?
    Achilles: Good. Thank you for the effort.
    Achilles: 5. Navigate with the Volume keys to the wipe cache partition option and press the Power key to select.
    Visitor: ok done
    Achilles: 6. press the Power key to reboot system now.
    Visitor: phone still broken with same failure
    Achilles: May I know are you able to access the application now after performing the above steps.
    Visitor: same 3 apps failing
    Achilles: I am really sorry to hear that.
    Achilles: I would like to inform that as the device is still facing the issue after performing the above steps now we shall try to perform the device to Factory reset.
    Visitor: well, i know that works
    Visitor: i did that yesterday morning
    Visitor: but that is not going to fix it
    Visitor: it's going to break again, like it did today
    Achilles: I would like to inform that performing Factory reset will erase all the data that is present on the phone memory.
    Visitor: how are you going to determine root cause so it does not happen again?
    Visitor: I'm telling you i had no problems until after immediately after installing the security update
    Achilles: I am sorry to hear that.
    Achilles: Could you please hold for 2 minutes while I gather the required information to resolve issue better?
    Visitor: yes
    Achilles: Thank you.
    Achilles: Thank you for holding.
    Achilles: May I know If you have installed Knox application on the device ? Please check in application manager if you could find this application installed on the device.
    Visitor: no, it is not installed
    Achilles: Thank you.
    Achilles: I recommend let try putting the device in Safe mode and check if the applications are accessible. Shall I go ahead with the steps?
    Visitor: yes
    Achilles: Thank you. Please follow the bellow steps.
    Achilles: 1.Power the device off (remove and re-insert the battery).
    Achilles: 2.Press and hold the Power key.
    Achilles: 3.When the Samsung logo displays, press and hold the Volume down key until the lock screen displays.
    Achilles: Please let me know the option that you are able to view on the screen.
    Visitor: ok, i am there
    Visitor: shows safe mode at bottom of screen
    Achilles: Now please check if you are able to access the application on the device?
    Visitor: same apps failing the same way
    Achilles: I am really sorry to hear that still by using the device in safe mode the issue could not fix.
    Achilles: I would like to inform that, as the issue is still persisting after performing all the best possible steps, the device needs to be serviced to the Samsung Service center.
  5. Thread Author  Thread Author    #5  

    Default Re: Whenever I click on Phone icon I get "Unfortunately, contacts has stopped"

    Like clockwork, the issue reappeared this morning. I'm able to make calls through the "Contacts" icon but anything that requires me to use the phone icon (dialing a new number, looking at call history,favorites) results in "Unfortunately, contacts has stopped" At this point I think I'll have to take it back to Verizon.
  6. #6  

    Default Re: Whenever I click on Phone icon I get "Unfortunately, contacts has stopped"

    Unbelievable! I had same conversation with Samsung tech. After 2 phones and 4 resets I refused to give them satisfaction of letting them think they resolved it after reset because it will work for a while. I also tried explaining that it occurred after an update but they disagree. Questioned Verizon cloud because I just started using it. I read someone downloaded go dialer ex app. I installed it and trashed dialer that came on phone. So far so good but only 1 day. Samsung claims they are not aware of this issue
  7. #7  

    Default Re: Whenever I click on Phone icon I get "Unfortunately, contacts has stopped"

    I have the same problem. My Verizon Galaxy S4 is 13 days old. Starting having this problem 7 days after buying and now have to reset every 2 days. Verizon has advised me to return it to the store as a DOA (Dead On Arrival) return/swap.
  8. #8  

    Default Re: Whenever I click on Phone icon I get "Unfortunately, contacts has stopped"

    Try this and see if that helps: go to phone settings-->More, then select Date and Time. Change the date format to something else then change it back to the format you wanted. Save and go back. That's how I fixed my crashes on Phone and Story Album

    Sent from my SGH-I337M using Tapatalk
    Thanked by 3:
    salz51 and cartonhead1970 like this.
  9. #9  

    Default Re: Whenever I click on Phone icon I get "Unfortunately, contacts has stopped"

    Quote Originally Posted by egria2 View Post
    Try this and see if that helps: go to phone settings-->More, then select Date and Time. Change the date format to something else then change it back to the format you wanted. Save and go back. That's how I fixed my crashes on Phone and Story Album

    Sent from my SGH-I337M using Tapatalk
    Been having the exact same problem since the software update 5 days ago. Just tried this and it worked!!!
  10. #10  

    Default Re: Whenever I click on Phone icon I get "Unfortunately, contacts has stopped"

    This just worked for me too..went to settings, more, chged date and time format to 24hr...now call app works....so far.
  11. #11  

    Default Re: Whenever I click on Phone icon I get "Unfortunately, contacts has stopped"

    This fix appears to have worked for me as well. When I went to the "set date format" function, strangely, none of the buttons were checked. I think everyone that has recently upgraded from 4.1 to 4.3 might want to check their default date format and reset it. Thanks for the idea!
  12. #12  
    MBM7881's Avatar

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    Default Re: Whenever I click on Phone icon I get "Unfortunately, contacts has stopped"

    Quote Originally Posted by mbp2027 View Post
    This fix appears to have worked for me as well. When I went to the "set date format" function, strangely, none of the buttons were checked. I think everyone that has recently upgraded from 4.1 to 4.3 might want to check their default date format and reset it. Thanks for the idea!
    Where exactly would i find this? I'm having issues with my contacts disappearing

    Sent from my SCH-I545 using AC Forums mobile app
  13. #13  

    Default Re: Whenever I click on Phone icon I get "Unfortunately, contacts has stopped"

    Thanks so much resetting the clock worked, how weird is that.
  14. #14  

    Default Re: Whenever I click on Phone icon I get "Unfortunately, contacts has stopped"

    Quote Originally Posted by egria2 View Post
    Try this and see if that helps: go to phone settings-->More, then select Date and Time. Change the date format to something else then change it back to the format you wanted. Save and go back. That's how I fixed my crashes on Phone and Story Album

    Sent from my SGH-I337M using Tapatalk
    Thanks. Weird, but it seems to have worked.
    Thanked by:
  15. #15  

    Default Re: Whenever I click on Phone icon I get "Unfortunately, contacts has stopped"

    I have been having the phone dialer stopping issue ever since upgrading to kitkat. Never had an issue before that. Just went into phone app settings and changes the date setting to regional. So far the phone app is working...will give it a few days to see if it stays. Factory reset only worked for a few hours then problem came back.
  16. #16  

    Default Re: Whenever I click on Phone icon I get "Unfortunately, contacts has stopped"

    Quote Originally Posted by egria2 View Post
    Try this and see if that helps: go to phone settings-->More, then select Date and Time. Change the date format to something else then change it back to the format you wanted. Save and go back. That's how I fixed my crashes on Phone and Story Album

    Sent from my SGH-I337M using Tapatalk
    Thanked by:
  17. #17  

    Default Re: Whenever I click on Phone icon I get "Unfortunately, contacts has stopped"

    Yeah I was faced with the same problem after installing phone security but after several factory resets I was bailout by this forum thanks to colleagues, I was simply asked to go to date and time ,joggle it save and get back and voila a a a all is set phone working perfectly good , thanks to all platform is good ,. Sharing indeed is caring

    - - - Updated - - -

    Yeah I was faced with the same problem after installing phone security but after several factory resets I was bailout by this forum thanks to colleagues, I was simply asked to go to date and time ,joggle it save and get back and voila a a a all is set phone working perfectly good , thanks to all platform is good ,. Sharing indeed is caring
  18. #18  

    Default Re: Whenever I click on Phone icon I get "Unfortunately, contacts has stopped"

    Hello, what worked for me on S4 android 4.3 was:
    1/syncing all my contacts to my gmail account and deduplicating them then syncing them back to my phone (see how to do that at , as explained by doublerebel for s2, allow for some minor adjustements for s4).
    This step is just to make sure that all of your Samsung account contacts are backed up in your Gmail account.

    2/ disabling "sync contacts" in my Samsung account:
    open Contacts > menu: Accounts > Samsung account > uncheck "sync contacts". Do NOT choose "remove account" as data may be lost in the process.

    Let me know if it worked for you.
  19. #19  

    Default Re: Whenever I click on Phone icon I get "Unfortunately, contacts has stopped"

    This is how I got around it on my Motorola Android : Just go to the place where you view ALL apps in your phone...and you will need to look near the bottom of the list despite the alphabetical order for disabled apps to find the app called Contacts Storage. You will see that it is disabled. So ENABLE it. And go on with your life.

    Of course, a hard reset will fix it temporarily but what a pain in the **** that is, and you lose a lot of things when you do that. It is the lazy support suggestion for a fix...my fix is not going to be permanent, I suspect. However it takes a few seconds to do and it brings it back into operation immediately with no data loss what-so-ever. Now the bug that causes this must be defined and fix for a permanent solution but meanwhile this works very well.
  20. #20  

    Default Re: Whenever I click on Phone icon I get "Unfortunately, contacts has stopped"

    I thought this was a crazy solution, but it worked!
    Thanks
  21. #21  

    Default Re: Whenever I click on Phone icon I get "Unfortunately, contacts has stopped"

    I thought that this was a crazy solution, but it worked!
    Thanks
  22. #22  

    Default Re: Whenever I click on Phone icon I get "Unfortunately, contacts has stopped"

    Worked like a champ! Thank you.
  23. #23  

    Default Re: Whenever I click on Phone icon I get "Unfortunately, contacts has stopped"

    Tried the cleared cache and nada. Ugh.
  24. #24  

    Default Re: Whenever I click on Phone icon I get "Unfortunately, contacts has stopped"

    Quote Originally Posted by GFKathy View Post
    Tried the cleared cache and nada. Ugh.
    Try resetting app preferences. Settings, Apps, tap the 3 dots, reset preferences.

    If that doesn't work try resetting date and time.

    Sent from my Nexus 5 using Tapatalk 2
  25. #25  

    Smile Re: Whenever I click on Phone icon I get "Unfortunately, contacts has stopped"

    Resetting the clock worked for me... my replys are not in order. This was my exact issue. I did the full on reset to factory and reload with Verizon and the issue returned the next day. It started after an update a long time ago and I waited to get it fixed. It was annoying, but I dealt with it by putting numbers I needed to call into contacts. I finally called them way back in November and, after an hour, they wanted to reset the phone but I wanted to transfer stuff onto the computer first, which I procrastinated on. Well, I had a huge wake up call when I was trying to get my daughter, who has severe seizure disorder, to the ER and I could not call 9-1-1! Apparently, you can't put 9-1-1 into your contacts! A nightmare. That prompted me to get off the ball and call Verizon. It took over an hour to trouble shoot and reset the phone, only to have the issue right back the next day. This time I called right away and, while I was on the phone with the Tech, I googled the problem and found this forum. I read the clock issue fix to the tech and then I did it. IT WORKED!! I told her to put it in whatever trouble shooting algorithm they use because I'm not the only one with this problem. Samsung should know about it, too! My brother in law and son have the same phone (and they have had it longer) so it's a mystery why only certain phones are affected. Still working today, too. Also, many of my Samsung apps that came with the phone, like "story album" and S memo and many others never worked. I would, for example, write a memo and click save and it would say "unfortunately S memo has stopped".... Guess what? They all work now and some of them are pretty cool! I got my phone back in July and had actually removed the non working apps and widgets because they did not work. When I reset the phone, they all came back onto the phone and they were not working until I reset the clock. This is so great because I really like the phone!!! Many MANY thanks and I'm so glad I used the search term "unfortunately contacts has stopped" with google to find you!
    Last edited by Donna Roddick; 01-10-2014 at 09:58 AM. Reason: my replys are under a different fix
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