1. daesie's Avatar
    Last night my S4 was acting strange, force closing a lot of apps that I hadn't used at all, being incredibly slow, not opening apps at all (just bringing up a black screen, I could see the status bar at the top but it flickered and that was it). So I just decided to restart my phone and let it sit until morning. This morning I checked it and it was burning hot and stuck on the white Verizon screen. I quickly took out the battery and let the whole phone cool down. And now, whenever I try and turn it on, a black screen first pops up and says 'Samsung Custom' with a lock symbol and then goes to the white Verizon screen and just stays there... I tried clearing the Cache Partition as some posts had mentioned but that didn't seem to do anything. You might want to note that I have not rooted my phone. Please help me ;;
    04-10-2014 01:21 PM
  2. VDub2174's Avatar
    Are you rooted?
    04-10-2014 01:31 PM
  3. dpham00's Avatar
    He isn't rooted

    dpham00, Android Central Moderator
    Sent from my Verizon Samsung Galaxy Note 3 via Tapatalk Pro
    04-10-2014 01:33 PM
  4. VDub2174's Avatar
    My bad

    Maybe try flashing the stock ROM via Odin? Can you get into download mode?
    Golfdriver97 likes this.
    04-10-2014 01:34 PM
  5. daesie's Avatar
    Yes I was able to! It now say 'Downloading... Do not turn off target!!' Not sure what to do after this though?
    04-10-2014 01:40 PM
  6. VDub2174's Avatar
    Download a program called Odin and then go to Samsung's site and find the stock ROM. Once that's downloaded you should be able to flash that with Odin.
    04-10-2014 01:42 PM
  7. daesie's Avatar
    Alright I started doing all that and it seems to be working! I'll get back to you once it's all done to let you know if it worked (and thank you so much)
    VDub2174 likes this.
    04-10-2014 02:26 PM
  8. VDub2174's Avatar
    Alright I started doing all that and it seems to be working! I'll get back to you once it's all done to let you know if it worked (and thank you so much)
    Definitely let us know how you make out
    04-10-2014 02:46 PM
  9. smahon's Avatar
    This same exact thing started happening this week to my S4, not rooted, no custom rom; all the same symptoms: slowness, apps closing, blank screens, then Samsung logo with the unlocked lock followed by an all-white screen with the Verizon logo on reboot and sits there forever. Verizon is sending me a new phone.
    04-17-2014 06:04 PM
  10. Briski04's Avatar
    Mine started doing the same thing yesterday. It doesn't seem to be running slow, but it has restarted itself a couple of times and is giving me the 'unlock' screen with the little padlock that is unlocked. I didn't do anything to my phone. Phone is NOT rooted. At the same time several of my apps appeared grayed out saying 'SD'.
    04-20-2014 05:40 PM
  11. ytowngeek's Avatar
    Mine turned out to be a corrupted SD card. Removed SD card and phone was good.
    05-22-2014 11:48 AM

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