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Check your contracts
I purchased two thunderbolt, both before Verizon ended the one year contracts. I asked for the one year contract on both and was told I was getting them. Now I find out that I got the two year contract. The store manager (corporate store) said the tbolt was never sold on a one year contract. Verizon customer service told me that I signed a two year contract and it can't be changed. Now the reason I did not know is I work for a large company that gets a discount so I didn't know I wasn't getting the one year deal.
So check your contracts before you sign them.