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    Default Verizon=Christmas Grinch!

    So I stopped by a vzw store today to get my wife her Christmas present. I became eligible for an upgrade last week and decided to use it to get her the razr since she has the og X and I have a TB. Anyways they mess up the activation process and completely disable her X! So I have to call CS to get her phone reacticated thus ruining her Christmas surprise. I think they should owe me a free phone or something. A new Nexus would suit me fine lol
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    Default Re: Verizon=Christmas Grinch!

    Quote Originally Posted by Just a Guy View Post
    So I stopped by a vzw store today to get my wife her Christmas present. I became eligible for an upgrade last week and decided to use it to get her the razr since she has the og X and I have a TB. Anyways they mess up the activation process and completely disable her X! So I have to call CS to get her phone reacticated thus ruining her Christmas surprise. I think they should owe me a free phone or something. A new Nexus would suit me fine lol
    I would call customer service and ask for a manager. That is terrible that they ruined your Christmas surprise. They do owe you something for that.
  3. Thread Author  Thread Author    #3  

    Default Re: Verizon=Christmas Grinch!

    Well I bought the lapdock, cover, and screen protectors so I dunno what else they could give me lol. Beside we had already talked about getting her a new phone so it wasn't a total surprise.....
  4. #4  

    Default Re: Verizon=Christmas Grinch!

    That's awful! Hopefully they get her phone working.
  5. #5  
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    Default Re: Verizon=Christmas Grinch!

    I vote they give you a lump of coal.
  6. #6  

    Default Re: Verizon=Christmas Grinch!

    I think that all they owe you is an apology. This could have been prevented if you had been a little more prepared.
    @missjennell
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  7. Thread Author  Thread Author    #7  

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    Quote Originally Posted by MissJennell View Post
    I think that all they owe you is an apology. This could have been prevented if you had been a little more prepared.
    How could I have been more prepared? I clearly explained the situation and they said it wouldn't be an issue.............I guess I could've put together a power point presentation explaining step by step my situation and what they needed to do *rolls eyes*
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    Default Re: Verizon=Christmas Grinch!

    Ok now this is just getting ridiculous! I decided to go ahead and give my wife her new phone early since A) She already knew she was getting it and B) her Droid X was starting to act up. Well after I give it to her we go to activate it and it won't active so I call CS to get help and come to find out the store gave me a bad sim card! So now I have to get out tomorrow and make a special trip (the closest store is almost 45 mins away) just to get a good sim card!
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    Default Re: Verizon=Christmas Grinch!

    Quote Originally Posted by Just a Guy View Post
    Ok now this is just getting ridiculous! I decided to go ahead and give my wife her new phone early since A) She already knew she was getting it and B) her Droid X was starting to act up. Well after I give it to her we go to activate it and it won't active so I call CS to get help and come to find out the store gave me a bad sim card! So now I have to get out tomorrow and make a special trip (the closest store is almost 45 mins away) just to get a good sim card!
    To do an upgrade and give you the upgrade price they need to acticate the phone briefly that is unfortunately how it works unless it is somehow post dated in the system or something. Corporate store may be able to do something like that I am not sure.

    You said the phone was activated and then deactivated (so you could re activate her old DX). That processioned the SIM. It's not that you got a "Bad" SIM card pe se bit they shpuld have known that you would need a new one.

    But regardless as someone said earlier in the thread they own you an apology not a new phone.
    Android is all about Personal Choice: Droid RAZR HD, Droid DNA, SGSIII, SG Note 2, HTC One X+, Galaxy Nexus, Nexus4... Hating is so Apple... we're better than that!

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    Default Re: Verizon=Christmas Grinch!

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    Default Re: Verizon=Christmas Grinch!

    Quote Originally Posted by VZWRocks View Post
    But regardless as someone said earlier in the thread they own you an apology not a new phone.
    They owe him more than just an apology. They should at least give him a free screen protector or something. It really sucks that someone was so incompetent that they effed up his Christmas surprise to his wife.
  12. #12  

    Default Re: Verizon=Christmas Grinch!

    Quote Originally Posted by Just a Guy View Post
    How could I have been more prepared? I clearly explained the situation and they said it wouldn't be an issue.............I guess I could've put together a power point presentation explaining step by step my situation and what they needed to do *rolls eyes*
    For one, you could have used the upgrade with a future activation date. Another option that you could have done would have been to get your wifes MEID number to her X and then when the new phone was activated had them then reactivate her old one. It would have taken only a few minutes to do the switch and she most likely wouldn't have noticed. If she had noticed then she would have just thought that it was a glitch with her phone and nothing more since it would have been so short. Or yet a third option would have been to order it online and had it shipped to your work. Then you could have just activated it within 30 days. It wouldn't have messed with her phone at all then.

    There is a lot that you could have done on your side to help the situation go smoothly. So again I think that all they owe you is an apology. I guess this is the season for people and entitlement, instead of forgiveness and knowing that people are only human.
    @missjennell
  13. #13  

    Default Re: Verizon=Christmas Grinch!

    OMG people it was an accident like you never screwed up before. all everyone wants is gimme gimme gimme i deserve compensation.
  14. #14  

    Default Re: Verizon=Christmas Grinch!

    Quote Originally Posted by Just a Guy View Post
    So I stopped by a vzw store today to get my wife her Christmas present. I became eligible for an upgrade last week and decided to use it to get her the razr since she has the og X and I have a TB. Anyways they mess up the activation process and completely disable her X! So I have to call CS to get her phone reacticated thus ruining her Christmas surprise. I think they should owe me a free phone or something. A new Nexus would suit me fine lol
    Haha, this same thing happened to me! I bought her a RAZR to replace the Thunderbolt and I accidently told him to activate it on the spot. Needless to say, she knew right away and I had to give the RAZR to her that day.
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    Default Re: Verizon=Christmas Grinch!

    Quote Originally Posted by MissJennell View Post
    For one, you could have used the upgrade with a future activation date. Another option that you could have done would have been to get your wifes MEID number to her X and then when the new phone was activated had them then reactivate her old one. It would have taken only a few minutes to do the switch and she most likely wouldn't have noticed. If she had noticed then she would have just thought that it was a glitch with her phone and nothing more since it would have been so short. Or yet a third option would have been to order it online and had it shipped to your work. Then you could have just activated it within 30 days. It wouldn't have messed with her phone at all then.

    There is a lot that you could have done on your side to help the situation go smoothly. So again I think that all they owe you is an apology. I guess this is the season for people and entitlement, instead of forgiveness and knowing that people are only human.
    You don't need the MEID off the phone the number is stored in the device history on the account but in order to process the upgrade you have to actually activate the new phone and yes you can switch it back in a few minutes BUT you still have to do the *228 activation on the old phone to re-activate it. It doesn't sound to me like they screwed up more that they did not know that the old phone had to be reprogrammed again.
    Android is all about Personal Choice: Droid RAZR HD, Droid DNA, SGSIII, SG Note 2, HTC One X+, Galaxy Nexus, Nexus4... Hating is so Apple... we're better than that!

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    Default Re: Verizon=Christmas Grinch!

    Quote Originally Posted by CarryMe View Post
    They owe him more than just an apology. They should at least give him a free screen protector or something. It really sucks that someone was so incompetent that they effed up his Christmas surprise to his wife.
    It would have been nice of them to have given him a token or some kind like that but they did not OWE him anything. Sometimes I really get sick of seeing the entitlement attitude in these forums.
    Android is all about Personal Choice: Droid RAZR HD, Droid DNA, SGSIII, SG Note 2, HTC One X+, Galaxy Nexus, Nexus4... Hating is so Apple... we're better than that!

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  17. #17  

    Default Re: Verizon=Christmas Grinch!

    Quote Originally Posted by VZWRocks View Post
    You don't need the MEID off the phone the number is stored in the device history on the account but in order to process the upgrade you have to actually activate the new phone and yes you can switch it back in a few minutes BUT you still have to do the *228 activation on the old phone to re-activate it. It doesn't sound to me like they screwed up more that they did not know that the old phone had to be reprogrammed again.
    The point is that there are steps that could have been taken on the consumers end to prevent this from happening.
    @missjennell
  18. Thread Author  Thread Author    #18  

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    Quote Originally Posted by MissJennell View Post
    The point is that there are steps that could have been taken on the consumers end to prevent this from happening.
    Ok so they did nothing wrong by saying it wouldn't be a problem for me to buy it and activate it later then they screwed up the process? Last I checked I was the customer paying for their service that in return pays the rep's paycheck so therefore they are there to take care of my needs. I should know how this works because I work for a company that if we don't do what we promise then we lose millions of dollars.

    On top of all that happend originally I've made 3 calls to Verizon and been to a store because of camera issues with the same phone and Verizon has FINALLY agreed to let us exchange the phone for a brand new replacement. I know they shouldn't owe me a new phone so all you thinking I was serious can take their panties out of their wad, but as much as I've been through I feel I should be compensated somehow. Tomorrow will be the 3rd special trip to a store that is 25 miles one way because of issues with the same phone. It would be nice if they offered a small credit to out bill or a free accessory.
    Last edited by Just a Guy; 12-29-2011 at 06:04 PM.
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    Default Re: Verizon=Christmas Grinch!

    Want, want, want...
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    Default Re: Verizon=Christmas Grinch!

    Quote Originally Posted by VZWRocks View Post
    It would have been nice of them to have given him a token or some kind like that but they did not OWE him anything. Sometimes I really get sick of seeing the entitlement attitude in these forums.
    And I get really sick of people who don't know jack about the law post about contract issues.

    And no, you don't need it in writing for it to be a contract. Lay people are always confused about that.
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    Default Re: Verizon=Christmas Grinch!

    Quote Originally Posted by CarryMe View Post
    And I get really sick of people who don't know jack about the law post about contract issues.

    And no, you don't need it in writing for it to be a contract. Lay people are always confused about that.
    And respectfully I get tired of people with a sense of entitlement. What does one have to do with the other. Show me somewhere in the terms and conditions (your "contract" if you will) where it say that the wireless carrier owes you a free accessory or bill credit if they make a mistake. If you read the sections titled Disclaimers and Warranties and Waivers of Limited Liability it actually goes out of they way to say they DON'T

    Unless there is some form of delayed activation (ie when you order online) the contract takes effect when the new phone is activated. Using your phone constitutes acceptance of the contract (terms and conditions).

    The reps did what they were supposed to do they activated the new phone but they should have also know that the old phone would need to be programmed again (takes 2 minutes *228 option 1) and the customer would need a new SIM because swapping back to the old phone would have de-provisioned the SIM card that was used to activate it the first time.
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    Default Re: Verizon=Christmas Grinch!

    Quote Originally Posted by MissJennell View Post
    The point is that there are steps that could have been taken on the consumers end to prevent this from happening.
    Agreed.
    Android is all about Personal Choice: Droid RAZR HD, Droid DNA, SGSIII, SG Note 2, HTC One X+, Galaxy Nexus, Nexus4... Hating is so Apple... we're better than that!

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    Default Re: Verizon=Christmas Grinch!

    Quote Originally Posted by Just a Guy View Post
    So I stopped by a vzw store today to get my wife her Christmas present. I became eligible for an upgrade last week and decided to use it to get her the razr since she has the og X and I have a TB. Anyways they mess up the activation process and completely disable her X! So I have to call CS to get her phone reacticated thus ruining her Christmas surprise. I think they should owe me a free phone or something. A new Nexus would suit me fine lol
    People screw up and make mistakes. That's the nature of being human. We're not perfect. With all due respect, for you to suggest that they give you a free phone......well I really hope that was a joke. I have five phones on my account and I've had situations where I used phone #1's upgrade to upgrade phone #3 and had the activation messed up. So I call in and explain to them very nicely and I always get an apology and it's resolved while I'm on the phone.


    Again, I mean you no disrespect.
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    Default Re: Verizon=Christmas Grinch!

    Quote Originally Posted by VZWRocks View Post
    Show me somewhere in the terms and conditions (your "contract" if you will) where it say that the wireless carrier owes you a free accessory or bill credit if they make a mistake. If you read the sections titled Disclaimers and Warranties and Waivers of Limited Liability it actually goes out of they way to say they DON'T
    Yawn. You have proven my point that lay people always think for something to be a contract it has to be in writing. Whoosh. That is the sound of my point going right over your head.

    The reps are agents of the corporation (feel free to look up agency law if you don't understand this point) and when they make agreements in return for consideration with a customer (feel free to look up what consideration means in the context of contract law if you don't understand this point), they have formed a contract with that customer on behalf of the corporation. And modifications of existing written contracts can be made verbally. And breaching these verbal contracts/contract modifications leads to the same liability as the breach of a written contract. And this can happen even if the original written contract has a term in it that states that all modifications of the contract must be in writing if a court determines the contract to be an adhesion contract (again, look it up if you don't understand what an adhesion contract is) or the provision is otherwise void as a matter of public policy.

    Like it or not, that is how contract law works. If you don't like it, write your congressperson to have them pass laws to change it. Contract law in this country is a long-established and well-developed body of law. There are only a few instances where contracts have to be in writing or where modifications of contracts must be in writing, most notably contracts involving real property. There are others in some states, such as the transmutation of separate property into community property in certain community property states. But these are the exceptions to the general rule that contracts do not have to be in writing nor do modifications of contracts, even modifications of written contracts.
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    Default Re: Verizon=Christmas Grinch!

    Quote Originally Posted by CarryMe View Post
    Yawn. You have proven my point that lay people always think for something to be a contract it has to be in writing. Whoosh. That is the sound of my point going right over your head.

    The reps are agents of the corporation (feel free to look up agency law if you don't understand this point) and when they make agreements in return for consideration with a customer (feel free to look up what consideration means in the context of contract law if you don't understand this point), they have formed a contract with that customer on behalf of the corporation. And modifications of existing written contracts can be made verbally. And breaching these verbal contracts/contract modifications leads to the same liability as the breach of a written contract. And this can happen even if the original written contract has a term in it that states that all modifications of the contract must be in writing if a court determines the contract to be an adhesion contract (again, look it up if you don't understand what an adhesion contract is) or the provision is otherwise void as a matter of public policy.

    Like it or not, that is how contract law works. If you don't like it, write your congressperson to have them pass laws to change it. Contract law in this country is a long-established and well-developed body of law. There are only a few instances where contracts have to be in writing or where modifications of contracts must be in writing, most notably contracts involving real property. There are others in some states, such as the transmutation of separate property into community property in certain community property states. But these are the exceptions to the general rule that contracts do not have to be in writing nor do modifications of contracts, even modifications of written contracts.
    And the signed contract supersedes any agreement expressed or implied between the agent and the customer. Look it up if you dont believe me. The the customer agreement specifically excludes any other right s not listed therein.

    And respectfully I am an "agent" (though I dont work for Verizon or AT&T directly) so I know what I am talking about.

    Under About This Agreement:

    "This agreement and the documents it incorporates form the entire agreement us. You can't rely on any other documents, or on what is said by any sales or customer service representative, and you have no other rights regarding Service or agreement"
    Italics added by me for emphasis.
    Android is all about Personal Choice: Droid RAZR HD, Droid DNA, SGSIII, SG Note 2, HTC One X+, Galaxy Nexus, Nexus4... Hating is so Apple... we're better than that!

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    PSA - Verizon Galaxy Nexus Signal Strength Comparison
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